{"id":1,"date":"2020-07-08T09:00:03","date_gmt":"2020-07-08T13:00:03","guid":{"rendered":"http:\/?p=1"},"modified":"2024-10-29T19:54:40","modified_gmt":"2024-10-29T23:54:40","slug":"the-best-way-to-collect-user-feedback","status":"publish","type":"post","link":"https:\/\/canny.io\/blog\/the-best-way-to-collect-user-feedback\/","title":{"rendered":"The best way to collect user feedback"},"content":{"rendered":"
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\"genericThis user feedback form should look familiar. Most apps and websites have one.<\/p>\n

But, is it really the best way to collect user feedback?<\/strong><\/p>\n

We\u2019d argue that it isn\u2019t.<\/p>\n

It\u2019s actually a very costly way to collect feedback: it creates a ton of urgent, manual work.<\/p>\n

What should you do instead? Let your users submit and vote on feedback.<\/strong><\/p>\n

This switch will save you time and money, help you make better product decisions, and your users will love it.<\/p>\n

Here\u2019s a deeper dive into the issues with using a feedback form to collect user feedback. And, why user voting is a better solution.<\/p>\n<\/div>\n<\/div>\n

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Issue #1: Feedback forms waste time and money<\/h2>\n<\/div>\n<\/div>\n
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The problem isn\u2019t the form itself\u200a\u2014\u200ait\u2019s what happens after the form is filled out.<\/p>\n

Feedback submitted via forms creates a mountain of requests. Full-time jobs are made just to process these requests, respond, and keep track of what was said.<\/p>\n

At best, a spreadsheet is maintained to keep track of how many people ask for specific features. At worst, someone has to remember that \u201ca lot of people have mentioned this bug recently.\u201d<\/p>\n

Either way, valuable information gets lost.<\/p>\n

And, managing requests with a feedback form is expensive.<\/p>\n

It costs you in labor hours associated with sifting through feedback. You might make bad product decisions because you didn\u2019t have enough information. Both of these are costly.<\/p>\n

\"Canny<\/a><\/span>