{"id":1280,"date":"2019-05-08T09:16:07","date_gmt":"2019-05-08T13:16:07","guid":{"rendered":"http:\/\/blog3.canny.io\/wordpress\/?p=1280"},"modified":"2026-03-10T21:05:11","modified_gmt":"2026-03-11T01:05:11","slug":"position-feature-voting-customers","status":"publish","type":"post","link":"https:\/\/canny.io\/blog\/position-feature-voting-customers\/","title":{"rendered":"Canny best practices: How to position feature voting to customers"},"content":{"rendered":"
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Canny is a customer feedback tool<\/h4>\n

We help your team make better product decisions powered by customer feedback. With these best practices, you can use Canny to its fullest.<\/p>\n

Register<\/a> for your free account today!<\/p>\n<\/div>\n\n

Adopting a new system can be both exciting and scary. With Canny, reaching the light at the end of the tunnel is worth it.<\/p>\n

It\u2019s where feedback isn\u2019t scattered everywhere. Instead, it\u2019s all organized in one place. It\u2019s where your product team can uncover insights to help build your next best feature. It\u2019s where your customers can go when they want to voice their ideas.<\/p>\n

The journey, however, isn\u2019t always easy. The majority of your customers will adapt seamlessly. Teams on Canny have gotten a lot of positive feedback from their users.<\/p>\n

That said, a few can be averse to change. If you\u2019re hitting roadblocks, we\u2019re here to help.<\/p>\n

You can help your customers understand the benefits of using Canny. Here are some tips on how to rally your customers around it.<\/p>\n

Before introducing Canny<\/h2>\n

Here are a few things you should do before introducing Canny to your customers.<\/p>\n

Use clear language<\/h4>\n

Be sure to choose a clear name for your board\u2014be as specific as possible. “Feature requests” is more specific than “Feedback”.<\/p>\n

Alternatively, you can name your boards based on different areas in your product. For example, “Dashboard” or “Admin settings”.<\/p>\n

Additionally, the entire create post form is customizable. Definitely include a description for each board. It’s an easy way to guide any customer looking to give feedback.<\/p>\n

You can ask them to include extra information. For example, how important a request is to them or reproduction details for bugs.<\/p>\n

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Modify your create form in your board settings<\/figcaption><\/figure>\n

You can also edit the fields themselves as well as the submit button. These small modifications will go a long way in keeping your board organized.<\/p>\n

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Help guide your customers’ posts<\/figcaption><\/figure>\n

TIP<\/strong> Keep in mind that you can modify this language after you start getting feedback. For example, if customers request a few features in the same post, you can instruct them to separate them.<\/p>\n

Lead by example \u2013 Create your first posts<\/h4>\n

If you want to be successful with Canny, we highly recommend that your team creates the first few posts. This should be easy.<\/p>\n

Dig up that spreadsheet or the emails where you currently have feedback stored. Add them as separate posts on your board. It will give your customers a good idea of what they should be posting on your Canny boards.<\/p>\n

Reduce your feedback options<\/h4>\n

If you want to have all of your feedback in one place, make that single option clearer. Avoid presenting your customer with several different options. We recommend sticking to two. One for general chat support and the other for product feedback. Don’t include email links around your product.<\/p>\n

Ways to introduce Canny<\/h2>\n

As a general guideline, try to include their benefits from using Canny.<\/p>\n

A few benefits include:<\/p>\n