Figuring out how to say “no” to a customer is never easy. It\u2019s especially hard to say no to product feature requests.<\/p>\n\n\n\n
Many companies make it clear that they value user feedback<\/a>. Being committed to building a product based on it<\/a> is an even bigger promise.<\/p>\n\n\n\n This can make customers a little too<\/em> hopeful that whatever they ask for will be done.<\/p>\n\n\n\n The sad reality is that some features will never be built. This is a hard blow for people who have suggested them.<\/p>\n\n\n\n They\u2019re asking for something they think would add value to your product or solve a big issue. You’re telling them they can’t have it.<\/p>\n\n\n\n You should never build something just because a customer is upset. But, the right attitude and choice of words can make a huge difference between saying no and saying no.<\/p>\n\n\n\n <\/p>\n\n\n\nHow to say no to customers & feature requests<\/h2>\n\n\n\n