{"id":139,"date":"2017-03-08T09:47:20","date_gmt":"2017-03-08T09:47:20","guid":{"rendered":"http:\/\/54.158.119.27\/?p=139"},"modified":"2024-03-18T16:30:40","modified_gmt":"2024-03-18T20:30:40","slug":"introducing-canny","status":"publish","type":"post","link":"https:\/\/canny.io\/blog\/introducing-canny\/","title":{"rendered":"Introducing Canny"},"content":{"rendered":"

Growth is driven by the value you provide your users. Understanding their needs prepares you to deliver more value. This is why listening to user feedback is crucial to being successful.<\/p>\n

This can be a daunting task, especially as you scale. How do you keep track of who wants what? How do you encourage more feedback, without it becoming overwhelming?<\/p>\n

These problems are what inspired us to build\u00a0Canny<\/a>, a simple way for your team to stay on top of user feedback.<\/p>\n

How it\u00a0works<\/h2>\n

So many companies still collect feedback via email, live chat, or Zendesk tickets. Imagine the time it takes to process hundreds of conversations and respond to hundreds of emails. Canny helps you stay on top of user feedback while spending your time valuably instead.<\/p>\n

Ask your users a simple question like \u201cWhich features should we build?\u201d<\/p>\n

Check back later, and voil\u00e0:<\/p>\n

\"\"
This is a screenshot of our customer Kitsu\u2019s feature requests board.<\/figcaption><\/figure>\n

A board is a place where your users can post and vote on ideas for a specific topic (eg. feature requests). Other popular topics include bug reports, blog topics, and FAQs. Boards can be public or private\u200a\u2014\u200asome teams use boards to keep track of feedback internally.<\/p>\n

You can follow up with comments or change the status of a post to \u201cin-progress\u201d or \u201ccomplete\u201d. The beauty is that only the people who voted on the post get notified.<\/p>\n

\"\"
This keeps your users in the loop and lets them know you\u2019re listening. They\u2019ll love you for that.<\/figcaption><\/figure>\n

Make informed product decisions<\/h2>\n

We aren\u2019t trying to automate product management.\u00a0Just because your users ask for something doesn\u2019t mean you should build it.<\/a>\u00a0You still need to decide which features align with your mission and key metrics. Feedback helps you be more informed in this process.<\/p>\n

Canny was designed to help your team answer questions like:<\/p>\n