{"id":139,"date":"2017-03-08T09:47:20","date_gmt":"2017-03-08T09:47:20","guid":{"rendered":"http:\/\/54.158.119.27\/?p=139"},"modified":"2024-03-18T16:30:40","modified_gmt":"2024-03-18T20:30:40","slug":"introducing-canny","status":"publish","type":"post","link":"https:\/\/canny.io\/blog\/introducing-canny\/","title":{"rendered":"Introducing&nbsp;Canny"},"content":{"rendered":"<p>Growth is driven by the value you provide your users. Understanding their needs prepares you to deliver more value. This is why listening to user feedback is crucial to being&nbsp;successful.<\/p>\n<p>This can be a daunting task, especially as you scale. How do you keep track of who wants what? How do you encourage more feedback, without it becoming&nbsp;overwhelming?<\/p>\n<p>These problems are what inspired us to build\u00a0<a href=\"https:\/\/canny.io\/\" target=\"_blank\" rel=\"noopener noreferrer\">Canny<\/a>, a simple way for your team to stay on top of user&nbsp;feedback.<\/p>\n<h2>How it\u00a0works<\/h2>\n<p>So many companies still collect feedback via email, live chat, or Zendesk tickets. Imagine the time it takes to process hundreds of conversations and respond to hundreds of emails. Canny helps you stay on top of user feedback while spending your time valuably&nbsp;instead.<\/p>\n<p>Ask your users a simple question like \u201cWhich features should we&nbsp;build?\u201d<\/p>\n<p>Check back later, and&nbsp;voil\u00e0:<\/p>\n<figure id=\"attachment_5970\" aria-describedby=\"caption-attachment-5970\" style=\"width: 1280px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-5970 lazyload\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2017\/03\/intro-1.png.webp\" alt=\"\" width=\"1280\" height=\"679\" data-srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2017\/03\/intro-1.png.webp 1280w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2017\/03\/intro-1.png-768x407.webp 768w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2017\/03\/intro-1.png-209x110.webp 209w\" data-sizes=\"(max-width: 1280px) 100vw, 1280px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1280px; --smush-placeholder-aspect-ratio: 1280\/679;\" \/><figcaption id=\"caption-attachment-5970\" class=\"wp-caption-text\">This is a screenshot of our customer Kitsu\u2019s feature requests board.<\/figcaption><\/figure>\n<p>A board is a place where your users can post and vote on ideas for a specific topic (eg. feature requests). Other popular topics include bug reports, blog topics, and FAQs. Boards can be public or private\u200a\u2014\u200asome teams use boards to keep track of feedback&nbsp;internally.<\/p>\n<p>You can follow up with comments or change the status of a post to \u201cin-progress\u201d or \u201ccomplete\u201d. The beauty is that only the people who voted on the post get&nbsp;notified.<\/p>\n<figure id=\"attachment_5972\" aria-describedby=\"caption-attachment-5972\" style=\"width: 1800px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-5972 lazyload\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2017\/03\/imtro-2-1800x934.jpeg.webp\" alt=\"\" width=\"1800\" height=\"934\" data-srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2017\/03\/imtro-2-1800x934.jpeg.webp 1800w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2017\/03\/imtro-2-1800x934.jpeg-768x399.webp 768w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2017\/03\/imtro-2-1800x934.jpeg-1536x797.webp 1536w\" data-sizes=\"(max-width: 1800px) 100vw, 1800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1800px; --smush-placeholder-aspect-ratio: 1800\/934;\" \/><figcaption id=\"caption-attachment-5972\" class=\"wp-caption-text\">This keeps your users in the loop and lets them know you\u2019re listening. They\u2019ll love you for that.<\/figcaption><\/figure>\n<h2>Make informed product decisions<\/h2>\n<p>We aren\u2019t trying to automate product management.\u00a0<a href=\"https:\/\/www.intercom.com\/blog\/product-strategy-means-saying-no\/\" target=\"_blank\" rel=\"noopener noreferrer\">Just because your users ask for something doesn\u2019t mean you should build it.<\/a>\u00a0You still need to decide which features align with your mission and key metrics. Feedback helps you be more informed in this&nbsp;process.<\/p>\n<p>Canny was designed to help your team answer questions&nbsp;like:<\/p>\n<ul>\n<li>What are the top 5 most requested&nbsp;features?<\/li>\n<li>Which customers care about feature&nbsp;X?<\/li>\n<li><a href=\"https:\/\/feedback.canny.io\/integrations\/p\/intercom\" target=\"_blank\" rel=\"noopener noreferrer\">Coming Soon<\/a>: What do paying customer want most? (via segment&nbsp;filters)<\/li>\n<\/ul>\n<p>Without answering these questions, how can you be confident in your product&nbsp;decisions?<\/p>\n<p>Building a product without listening to your users is like spelunking without a headlamp. It won\u2019t get you through the cave, but it sure does make the journey easier.&nbsp;\ud83e\uddc0\ud83d\ude05<\/p>\n<h2>Give Canny a\u00a0shot<\/h2>\n<p>Clearly we love feedback so\u00a0<a href=\"https:\/\/canny.io\/\" target=\"_blank\" rel=\"noopener noreferrer\">try it out<\/a>\u00a0and\u00a0<a href=\"https:\/\/feedback.canny.io\/\" target=\"_blank\" rel=\"noopener noreferrer\">let us know what you&nbsp;think<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Growth is driven by the value you provide your users. Understanding their needs prepares you to deliver more value. This is why listening to user feedback is crucial to being&nbsp;successful. This can be a daunting task, especially as you scale. How do you keep track <a class=\"read-more-link\" href=\"https:\/\/canny.io\/blog\/introducing-canny\/\">\u2026<\/a><\/p>\n","protected":false},"author":3,"featured_media":146,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[2,6],"tags":[],"class_list":["post-139","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-building-saas","category-founder-stories"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Introducing Canny - Canny Blog<\/title>\n<meta name=\"description\" content=\"Listening to user feedback is crucial to building a successful Saas product. Canny is a simple way for your team to stay on top of user feedback.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/canny.io\/blog\/introducing-canny\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introducing Canny - Canny Blog\" \/>\n<meta property=\"og:description\" content=\"Listening to user feedback is crucial to building a successful Saas product. Canny is a simple way for your team to stay on top of user feedback.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/canny.io\/blog\/introducing-canny\/\" \/>\n<meta property=\"og:site_name\" content=\"Canny Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/cannyio\/\" \/>\n<meta property=\"article:published_time\" content=\"2017-03-08T09:47:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-18T20:30:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2017\/03\/board-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"1300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Andrew Rasmussen\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@a13n\" \/>\n<meta name=\"twitter:site\" content=\"@cannyHQ\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Andrew Rasmussen\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/canny.io\/blog\/introducing-canny\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/canny.io\/blog\/introducing-canny\/\"},\"author\":{\"name\":\"Andrew Rasmussen\",\"@id\":\"https:\/\/canny.io\/blog\/#\/schema\/person\/7bb23eac8dc30dbda62cf2728fef1219\"},\"headline\":\"Introducing&nbsp;Canny\",\"datePublished\":\"2017-03-08T09:47:20+00:00\",\"dateModified\":\"2024-03-18T20:30:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/canny.io\/blog\/introducing-canny\/\"},\"wordCount\":417,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/canny.io\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/canny.io\/blog\/introducing-canny\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2017\/03\/board-1.png\",\"articleSection\":[\"Building SaaS\",\"Founder Stories\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/canny.io\/blog\/introducing-canny\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/canny.io\/blog\/introducing-canny\/\",\"url\":\"https:\/\/canny.io\/blog\/introducing-canny\/\",\"name\":\"Introducing Canny - Canny Blog\",\"isPartOf\":{\"@id\":\"https:\/\/canny.io\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/canny.io\/blog\/introducing-canny\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/canny.io\/blog\/introducing-canny\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2017\/03\/board-1.png\",\"datePublished\":\"2017-03-08T09:47:20+00:00\",\"dateModified\":\"2024-03-18T20:30:40+00:00\",\"description\":\"Listening to user feedback is crucial to building a successful Saas product. 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