{"id":2633,"date":"2020-08-12T08:00:20","date_gmt":"2020-08-12T12:00:20","guid":{"rendered":"http:\/\/blog3.canny.io\/wordpress\/?p=2633"},"modified":"2024-03-13T15:33:39","modified_gmt":"2024-03-13T19:33:39","slug":"how-to-decide-if-you-need-a-new-tool","status":"publish","type":"post","link":"https:\/\/canny.io\/blog\/how-to-decide-if-you-need-a-new-tool\/","title":{"rendered":"Too much tech? How to decide if you need a new tool"},"content":{"rendered":"

I\u2019ll come out and say it:<\/p>\n

A lot of companies\u2014specifically tech companies\u2014over-engineer their processes.<\/p>\n

It makes sense: There is a tool to automate, track, and facilitate just about everything you can possibly imagine. If you\u2019re in an industry where adopting new tools is standard, it\u2019s natural to want to try something that might help your workflow.<\/p>\n

Plus, there\u2019s always the appeal of a shiny new toy.<\/p>\n

But, the result is often a \u201ctech stack\u201d that\u2019s unnecessary at best, and a waste of time, money, and energy at worst.<\/p>\n

Do we really need<\/em> this tool?<\/h2>\n

The reality is that a lot of incredibly useful SaaS tools aren\u2019t essential.<\/em><\/p>\n

That is to say, you can get by and cobble together a process without them.<\/p>\n

The challenge is figuring out if something genuinely makes processes easier and better, versus complicating things unnecessarily.<\/strong><\/p>\n

Take Canny, for example. (Yeah, I\u2019m asking if our own tool is necessary. We\u2019re feeling bold today.)<\/p>\n

Will you still get customer feedback without a tool like Canny in place? Of course. Your customers will tell you what they think<\/a>, whether you ask them for feedback or not<\/a>.<\/p>\n

But, a tool like Canny makes the feedback process easier, faster, and smoother for both you and your customers. It takes a cumbersome, blind-leading-the-blind approach, and makes it simple and organized.<\/p>\n

\"Using
Spreadsheets work, but they’re a messy and inconvenient way to manage feedback and feature requests.<\/figcaption><\/figure>\n

Now, if you don\u2019t have enough customers yet, Canny might be overkill. A tool for managing feedback might not be necessary (yet!) when you aren\u2019t dealing with a high volume of feedback.<\/p>\n

That said, I\u2019d argue that you do need<\/em> a tool like Canny if you\u2019re getting enough feedback and feature requests that you’re ending up with something like the spreadsheet above. In that case, you need to make the process of collecting and managing customer feedback easier.<\/p>\n

It\u2019s an example of a tool that makes a process better, rather than simply adding another layer of complexity.<\/p>\n

\"Canny<\/a><\/span>