{"id":4937,"date":"2023-09-14T06:35:00","date_gmt":"2023-09-14T10:35:00","guid":{"rendered":"https:\/\/canny.io\/blog\/?p=4937"},"modified":"2024-11-04T18:34:24","modified_gmt":"2024-11-04T23:34:24","slug":"bug-vs-feature","status":"publish","type":"post","link":"https:\/\/canny.io\/blog\/bug-vs-feature\/","title":{"rendered":"Bug vs feature: what\u2019s the difference? (guide +&nbsp;examples)"},"content":{"rendered":"\n<p>Understanding the difference between a bug and a feature can be&nbsp;tricky.<\/p>\n\n\n\n<p>But sometimes what starts as a bug report can turn into a great new&nbsp;feature.<\/p>\n\n\n\n<p>Identifying these feature opportunities can help product development and lead to <a href=\"https:\/\/canny.io\/blog\/why-resource-optimization-is-critical-for-product-teams-in-2023\/\">smarter use of&nbsp;resources<\/a>.<\/p>\n\n\n\n<p>Not to mention they make your customers feel&nbsp;heard!<\/p>\n\n\n\n<p>In this post, we&nbsp;will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Explain the difference between a bug report and a feature request (it\u2019s not as obvious as you might&nbsp;think!)<\/li>\n\n\n\n<li>Show how to sort bugs to identify feature&nbsp;requests<\/li>\n\n\n\n<li>Share how we at Marker.io use Canny to organize and prioritize these&nbsp;requests<\/li>\n<\/ul>\n\n\n\n<p>Let\u2019s dive&nbsp;in!<\/p>\n\n\n\n<p><\/p>\n\n\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bug vs feature: what\u2019s the difference?<\/h2>\n\n\n\n<p>A bug is an unintended software error. A feature is an intended&nbsp;functionality.<\/p>\n\n\n\n<p>Bugs disrupt the user experience and appear under specific conditions. Features should enhance the user&nbsp;experience.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"609\" height=\"304\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/bug-vs-feature-1.png\" alt=\"Bug vs feature\" class=\"wp-image-8238 lazyload\" style=\"--smush-placeholder-width: 609px; --smush-placeholder-aspect-ratio: 609\/304;width:650px;height:undefinedpx\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\"><em><a href=\"https:\/\/marker.io\/\" target=\"_blank\" rel=\"noreferrer noopener\">Source<\/a><\/em><\/figcaption><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<p>And at first glance, it\u2019s that&nbsp;simple.<\/p>\n\n\n\n<p>But in real-world scenarios, the lines start to&nbsp;blur:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Design decisions<\/strong>. What your users consider a bug (\u201cWhy can\u2019t I do X?\u201d) might actually be a conscious design decision from the product&nbsp;team.<\/li>\n\n\n\n<li><strong>Undocumented features<\/strong>. Developers sometimes add minor product features that new users might perceive as bugs or glitches. This highlights the <a href=\"https:\/\/canny.io\/blog\/release-notes\/\">need for a solid&nbsp;changelog<\/a>.<\/li>\n\n\n\n<li><strong>User expectation ambiguity<\/strong>. Different users might interpret features differently. This leads to a gap between expectation and actual&nbsp;functionality.<\/li>\n\n\n\n<li><strong>Unintended benefits<\/strong>. What starts as a bug can become a feature if users find value in the unintended&nbsp;behavior.<\/li>\n<\/ol>\n\n\n\n<p>People who aren&#8217;t tech-savvy often label any undesired behavior as a \u201cbug\u201d \u2013 even if it&#8217;s just a feature they don\u2019t understand. <a href=\"https:\/\/marker.io\/blog\/user-acceptance-testing\" target=\"_blank\" rel=\"noreferrer noopener\">Testing the product with users first<\/a> can help avoid this&nbsp;confusion.<\/p>\n\n\n\n<p>So, while the terms \u201cbug\u201d and \u201cfeature\u201d may sound simple, they can get confusing in&nbsp;practice.<\/p>\n\n\n\n<p>Now, let&#8217;s look at how you can clear up these&nbsp;confusions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to turn a bug report into a feature request<\/h2>\n\n\n\n<p>Let&#8217;s look at a real-world&nbsp;example.<\/p>\n\n\n\n<p><a href=\"https:\/\/marker.io\/\" target=\"_blank\" rel=\"noreferrer noopener\">Marker.io<\/a>, our tool, helps development teams collect website feedback from clients and colleagues. This includes bug reports with screenshots, annotations, technical metadata, and&nbsp;more.<\/p>\n\n\n\n<p>A few months back, a customer contacted support. They said: \u201cHey, my client can\u2019t see bugs that were already logged by our internal QA team. This leads to duplicate reports. What\u2019s going&nbsp;on?\u201d<\/p>\n\n\n\n<p>But our tool is made this way on purpose. We wanted to keep it simple for guest reporters who aren&#8217;t tech experts, so they don&#8217;t get overwhelmed by lots of complicated bug&nbsp;reports.<\/p>\n\n\n\n<p>Again \u2014 a <em>conscious<\/em> design decision, <em>perceived<\/em> as a&nbsp;bug!<\/p>\n\n\n\n<p>So, we turned that bug report into a new feature request, in Canny, on behalf of the&nbsp;client.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1030\" height=\"1097\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/report-bug-feature-request.png\" alt=\"Report bug becomes a feature request\" class=\"wp-image-8239 lazyload\" style=\"--smush-placeholder-width: 1030px; --smush-placeholder-aspect-ratio: 1030\/1097;width:650px;height:undefinedpx\" data-srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/report-bug-feature-request.png 1030w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/report-bug-feature-request-768x818.png 768w\" data-sizes=\"(max-width: 1030px) 100vw, 1030px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/feedback.canny.io\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Source<\/em><\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<p>This turned out to be something other customers wanted, and it gave&nbsp;us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Insight into our customers&#8217; pain points, which we can use when designing the new&nbsp;feature<\/li>\n\n\n\n<li>Ideas for other use cases, explanations, and expectations from our end&nbsp;users<\/li>\n<\/ul>\n\n\n\n<p>This kind of information is invaluable to&nbsp;us.<\/p>\n\n\n\n<p>But there are a few&nbsp;challenges:<\/p>\n\n\n\n<p><strong>1. Figuring out the problem and rephrasing it as a feature request<\/strong>. \u201cMy client can\u2019t see feedback from internal QA\u201d \u2013 presented as a bug \u2013 really means \u201cAllow guest reporters to see feedback from members\u201d. In some cases, we need to discuss this further with the&nbsp;customer.<\/p>\n\n\n\n<p><strong>2. Grouping similar feature requests<\/strong>. Users describe your platform in various ways. This means customer support has to work hard to figure out what features are being asked for. They have to avoid duplicate requests and combine them into existing&nbsp;ones.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1068\" height=\"1235\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/group-similar-feature-requests.png\" alt=\"Grouping similar feature requests\" class=\"wp-image-8241 lazyload\" style=\"--smush-placeholder-width: 1068px; --smush-placeholder-aspect-ratio: 1068\/1235;width:650px;height:undefinedpx\" data-srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/group-similar-feature-requests.png 1068w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/group-similar-feature-requests-768x888.png 768w\" data-sizes=\"(max-width: 1068px) 100vw, 1068px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/feedback.canny.io\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Source<\/em><\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>Want to easily manage feature requests? Try <a href=\"https:\/\/canny.io\/use-cases\/feature-request-management\">Canny&#8217;s feature request software<\/a> for free.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Case study: transforming bugs into features<\/h2>\n\n\n\n<p>Sometimes, features and enhancements can be perceived as&nbsp;bugs.<\/p>\n\n\n\n<p>They&nbsp;can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create performance&nbsp;issues<\/li>\n\n\n\n<li>Cause unwanted behavior (e.g., autoplaying&nbsp;videos\u2026)<\/li>\n\n\n\n<li>Introduce security&nbsp;flaws<\/li>\n\n\n\n<li>Make the product more complicated from a user experience&nbsp;perspective<\/li>\n<\/ul>\n\n\n\n<p>But with smart product design, you can also flip the script, and turn limitations into&nbsp;advantages.<\/p>\n\n\n\n<p>That\u2019s exactly what happened with&nbsp;Gmail.<\/p>\n\n\n\n<p>They had a built-in delay of about five seconds when processing an email&nbsp;message.<\/p>\n\n\n\n<p>Some might have viewed this as a performance issue or minor bug. But the Gmail team turned it into the <a href=\"https:\/\/www.searchenginejournal.com\/gmail-labs-rolls-out-undo-send\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u201cundo send\u201d&nbsp;feature<\/a>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"714\" height=\"124\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/undo-send-Gmail.png\" alt=\"Undo send Gmail\" class=\"wp-image-8242 lazyload\" style=\"--smush-placeholder-width: 714px; --smush-placeholder-aspect-ratio: 714\/124;width:650px;height:undefinedpx\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\"><em><a href=\"https:\/\/mail.google.com\/mail\/u\/0\/\" target=\"_blank\" rel=\"noreferrer noopener\">Source<\/a><\/em><\/figcaption><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<p>Now you can even customize how long you have to cancel an email, from five to thirty&nbsp;seconds.<\/p>\n\n\n\n<p>If your product makes users wait for a bit, consider implementing a similar hack. You can get an easy win that elevates your product\u2019s user&nbsp;experience.<\/p>\n\n\n\n<p>This proves once again that sometimes the line between a bug and a feature is more about perspective and creativity than anything&nbsp;else.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bug vs feature: how to prioritize<\/h2>\n\n\n\n<p>Managing a backlog full of customer issues while juggling a <a href=\"https:\/\/canny.io\/blog\/feedback-board-use-cases\/\">feedback board<\/a> loaded with feature requests can be&nbsp;tough.<\/p>\n\n\n\n<p>Some teams choose to \u201cfix all bugs before working on new&nbsp;features\u201d.<\/p>\n\n\n\n<p>However, developers often find working on new features more&nbsp;exciting.<\/p>\n\n\n\n<p>For a novice project manager, <a href=\"https:\/\/canny.io\/blog\/prioritization-feature-development-canny\/\">deciding what to prioritize<\/a> can be&nbsp;tricky.<\/p>\n\n\n\n<p>But there&#8217;s a simple solution to this issue. Despite their differences, bugs and features share one thing: <strong>missing&nbsp;functionality<\/strong>.<\/p>\n\n\n\n<p>Simply put, \u201cbug\u201d or \u201cfeature\u201d, as shown above, is just a&nbsp;label.<\/p>\n\n\n\n<p>Yes, understanding the nature of each issue aids in task prioritization,&nbsp;but:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Can you confidently say that all your bug fixes are more crucial than new&nbsp;features?<\/li>\n\n\n\n<li>&#8230;and are these new features truly going to affect your bottom-line more than this app-breaking&nbsp;bug?<\/li>\n<\/ul>\n\n\n\n<p>(Extreme examples, but the point&nbsp;stands)<\/p>\n\n\n\n<p>What brings the biggest value for the&nbsp;customer?<\/p>\n\n\n\n<p>Whether it&#8217;s a bug or feature request \u2014 rearrange your <a href=\"https:\/\/marker.io\/blog\/bug-tracking-tools\" target=\"_blank\" rel=\"noreferrer noopener\">bug tracker<\/a>\u2019s labels. For&nbsp;instance:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Paying (this bug\/lack of feature is impacting paying&nbsp;customers)<\/li>\n\n\n\n<li>Breaking\/deal-breaker (we will lose customers due to this missing&nbsp;feature\/bug)<\/li>\n\n\n\n<li>and so&nbsp;on<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"974\" height=\"1054\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/bug-tracker-labels.png\" alt=\"Bug tracker's labels\" class=\"wp-image-8243 lazyload\" style=\"--smush-placeholder-width: 974px; --smush-placeholder-aspect-ratio: 974\/1054;width:650px;height:undefinedpx\" data-srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/bug-tracker-labels.png 974w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/bug-tracker-labels-768x831.png 768w\" data-sizes=\"(max-width: 974px) 100vw, 974px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/linear.app\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Source<\/em><\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<p>With proper organization, the item with the highest customer value tops the list, whether it&#8217;s a bug or a feature&nbsp;request.<\/p>\n\n\n\n<p>Another good way to gauge feature request value is with Canny\u2019s upvote feature (and you can even sort by MRR&nbsp;impact!).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1078\" height=\"802\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/Canny-roadmap.png\" alt=\"Bug tracker's labels\" class=\"wp-image-8244 lazyload\" style=\"--smush-placeholder-width: 1078px; --smush-placeholder-aspect-ratio: 1078\/802;width:650px;height:undefinedpx\" data-srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/Canny-roadmap.png 1078w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/Canny-roadmap-768x571.png 768w\" data-sizes=\"(max-width: 1078px) 100vw, 1078px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/feedback.canny.io\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Source<\/em><\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<p>Remember these two points during this&nbsp;process:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Don&#8217;t assume that creating a new feature is quick. It often ends up introducing more&nbsp;bugs.<\/li>\n\n\n\n<li>Your developers are likely to advocate for new features over bug fixes. Yes \u2014 working on a new feature is more fun than fixing bugs. No surprise&nbsp;there!<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Maximizing product development: the bug vs. feature equation<\/h2>\n\n\n\n<p>Turns out that the difference between a &#8220;bug&#8221; and a &#8220;feature&#8221; is pretty&nbsp;nuanced.<\/p>\n\n\n\n<p>Design choices and how customers see things can make a bug become a feature, or vice&nbsp;versa.<\/p>\n\n\n\n<p>But the main principle stays the same: <a href=\"https:\/\/canny.io\/blog\/customer-focused-business\/\" data-wpil-monitor-id=\"76\">focus on customer<\/a> value. Evaluate the impact of the bug or feature on the user experience, improve your product, and prioritize tasks&nbsp;effectively.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Understanding the difference between a bug and a feature can be tricky. Sometimes what starts as a bug report can turn into a great new feature. Here&#8217;s how to spot the difference and get organized.<\/p>\n","protected":false},"author":34,"featured_media":4943,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[2,7],"tags":[33,302,305,304,307,74,303,190,71,15,123,124,32],"class_list":["post-4937","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-building-saas","category-product-management","tag-advice","tag-bug","tag-bug-versus-feature","tag-bug-vs-feature","tag-case-study","tag-changelog","tag-feature","tag-feature-request","tag-feature-requests","tag-product-management","tag-resource-optimization","tag-resources","tag-tips"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bug vs feature: what\u2019s the difference? (guide + examples) - Canny Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/canny.io\/blog\/bug-vs-feature\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bug vs feature: what\u2019s the difference? (guide + examples) - Canny Blog\" \/>\n<meta property=\"og:description\" content=\"Understanding the difference between a bug and a feature can be tricky. Sometimes what starts as a bug report can turn into a great new feature. Here&#039;s how to spot the difference and get organized.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/canny.io\/blog\/bug-vs-feature\/\" \/>\n<meta property=\"og:site_name\" content=\"Canny Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/cannyio\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-14T10:35:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-04T23:34:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/Bug-vs-feature.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1520\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Nathan Vander Heyden\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cannyHQ\" \/>\n<meta name=\"twitter:site\" content=\"@cannyHQ\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nathan Vander Heyden\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/bug-vs-feature\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/bug-vs-feature\\\/\"},\"author\":{\"name\":\"Nathan Vander Heyden\",\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/#\\\/schema\\\/person\\\/9cc1031d66ae1b331006c69277aebdbd\"},\"headline\":\"Bug vs feature: what\u2019s the difference? (guide +&nbsp;examples)\",\"datePublished\":\"2023-09-14T10:35:00+00:00\",\"dateModified\":\"2024-11-04T23:34:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/bug-vs-feature\\\/\"},\"wordCount\":1125,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/bug-vs-feature\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/canny.io\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/Bug-vs-feature.png\",\"keywords\":[\"advice\",\"bug\",\"bug versus feature\",\"bug vs feature\",\"case study\",\"changelog\",\"feature\",\"feature request\",\"feature requests\",\"product management\",\"resource optimization\",\"resources\",\"tips\"],\"articleSection\":[\"Building SaaS\",\"Product Management\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/canny.io\\\/blog\\\/bug-vs-feature\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/bug-vs-feature\\\/\",\"url\":\"https:\\\/\\\/canny.io\\\/blog\\\/bug-vs-feature\\\/\",\"name\":\"Bug vs feature: what\u2019s the difference? (guide + examples) - Canny Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/bug-vs-feature\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/bug-vs-feature\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/canny.io\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/Bug-vs-feature.png\",\"datePublished\":\"2023-09-14T10:35:00+00:00\",\"dateModified\":\"2024-11-04T23:34:24+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/bug-vs-feature\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/canny.io\\\/blog\\\/bug-vs-feature\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/bug-vs-feature\\\/#primaryimage\",\"url\":\"https:\\\/\\\/canny.io\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/Bug-vs-feature.png\",\"contentUrl\":\"https:\\\/\\\/canny.io\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/Bug-vs-feature.png\",\"width\":1520,\"height\":800,\"caption\":\"Bug vs feature\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/bug-vs-feature\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/canny.io\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Bug vs feature: what\u2019s the difference? (guide +&nbsp;examples)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/canny.io\\\/blog\\\/\",\"name\":\"Canny Blog\",\"description\":\"How to build a more informed product\",\"publisher\":{\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/canny.io\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/#organization\",\"name\":\"Canny Blog\",\"url\":\"https:\\\/\\\/canny.io\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/canny.io\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/canny-wordmark-1.png\",\"contentUrl\":\"https:\\\/\\\/canny.io\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/canny-wordmark-1.png\",\"width\":733,\"height\":201,\"caption\":\"Canny Blog\"},\"image\":{\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/cannyio\\\/\",\"https:\\\/\\\/x.com\\\/cannyHQ\",\"https:\\\/\\\/www.instagram.com\\\/carryoncode\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/#\\\/schema\\\/person\\\/9cc1031d66ae1b331006c69277aebdbd\",\"name\":\"Nathan Vander Heyden\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/canny.io\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/Nathan-Vander-Heyden-150x150.jpeg\",\"url\":\"https:\\\/\\\/canny.io\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/Nathan-Vander-Heyden-150x150.jpeg\",\"contentUrl\":\"https:\\\/\\\/canny.io\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/Nathan-Vander-Heyden-150x150.jpeg\",\"caption\":\"Nathan Vander Heyden\"},\"description\":\"Nathan is Head of Content &amp; SEO at Marker.io, a visual feedback tool to collect bug reports and feedback during website development.\",\"url\":\"https:\\\/\\\/canny.io\\\/blog\\\/author\\\/nathanvanderheyden\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Bug vs feature: what\u2019s the difference? (guide + examples) - Canny Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/canny.io\/blog\/bug-vs-feature\/","og_locale":"en_US","og_type":"article","og_title":"Bug vs feature: what\u2019s the difference? (guide + examples) - Canny Blog","og_description":"Understanding the difference between a bug and a feature can be tricky. Sometimes what starts as a bug report can turn into a great new feature. Here's how to spot the difference and get organized.","og_url":"https:\/\/canny.io\/blog\/bug-vs-feature\/","og_site_name":"Canny Blog","article_publisher":"https:\/\/www.facebook.com\/cannyio\/","article_published_time":"2023-09-14T10:35:00+00:00","article_modified_time":"2024-11-04T23:34:24+00:00","og_image":[{"width":1520,"height":800,"url":"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/Bug-vs-feature.png","type":"image\/png"}],"author":"Nathan Vander Heyden","twitter_card":"summary_large_image","twitter_creator":"@cannyHQ","twitter_site":"@cannyHQ","twitter_misc":{"Written by":"Nathan Vander Heyden","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/canny.io\/blog\/bug-vs-feature\/#article","isPartOf":{"@id":"https:\/\/canny.io\/blog\/bug-vs-feature\/"},"author":{"name":"Nathan Vander Heyden","@id":"https:\/\/canny.io\/blog\/#\/schema\/person\/9cc1031d66ae1b331006c69277aebdbd"},"headline":"Bug vs feature: what\u2019s the difference? (guide +&nbsp;examples)","datePublished":"2023-09-14T10:35:00+00:00","dateModified":"2024-11-04T23:34:24+00:00","mainEntityOfPage":{"@id":"https:\/\/canny.io\/blog\/bug-vs-feature\/"},"wordCount":1125,"commentCount":0,"publisher":{"@id":"https:\/\/canny.io\/blog\/#organization"},"image":{"@id":"https:\/\/canny.io\/blog\/bug-vs-feature\/#primaryimage"},"thumbnailUrl":"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/Bug-vs-feature.png","keywords":["advice","bug","bug versus feature","bug vs feature","case study","changelog","feature","feature request","feature requests","product management","resource optimization","resources","tips"],"articleSection":["Building SaaS","Product Management"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/canny.io\/blog\/bug-vs-feature\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/canny.io\/blog\/bug-vs-feature\/","url":"https:\/\/canny.io\/blog\/bug-vs-feature\/","name":"Bug vs feature: what\u2019s the difference? (guide + examples) - Canny Blog","isPartOf":{"@id":"https:\/\/canny.io\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/canny.io\/blog\/bug-vs-feature\/#primaryimage"},"image":{"@id":"https:\/\/canny.io\/blog\/bug-vs-feature\/#primaryimage"},"thumbnailUrl":"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/Bug-vs-feature.png","datePublished":"2023-09-14T10:35:00+00:00","dateModified":"2024-11-04T23:34:24+00:00","breadcrumb":{"@id":"https:\/\/canny.io\/blog\/bug-vs-feature\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/canny.io\/blog\/bug-vs-feature\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/canny.io\/blog\/bug-vs-feature\/#primaryimage","url":"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/Bug-vs-feature.png","contentUrl":"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/Bug-vs-feature.png","width":1520,"height":800,"caption":"Bug vs feature"},{"@type":"BreadcrumbList","@id":"https:\/\/canny.io\/blog\/bug-vs-feature\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/canny.io\/blog\/"},{"@type":"ListItem","position":2,"name":"Bug vs feature: what\u2019s the difference? (guide +&nbsp;examples)"}]},{"@type":"WebSite","@id":"https:\/\/canny.io\/blog\/#website","url":"https:\/\/canny.io\/blog\/","name":"Canny Blog","description":"How to build a more informed product","publisher":{"@id":"https:\/\/canny.io\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/canny.io\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/canny.io\/blog\/#organization","name":"Canny Blog","url":"https:\/\/canny.io\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/canny.io\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/canny.io\/blog\/wp-content\/uploads\/2024\/03\/canny-wordmark-1.png","contentUrl":"https:\/\/canny.io\/blog\/wp-content\/uploads\/2024\/03\/canny-wordmark-1.png","width":733,"height":201,"caption":"Canny Blog"},"image":{"@id":"https:\/\/canny.io\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/cannyio\/","https:\/\/x.com\/cannyHQ","https:\/\/www.instagram.com\/carryoncode\/"]},{"@type":"Person","@id":"https:\/\/canny.io\/blog\/#\/schema\/person\/9cc1031d66ae1b331006c69277aebdbd","name":"Nathan Vander Heyden","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/Nathan-Vander-Heyden-150x150.jpeg","url":"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/Nathan-Vander-Heyden-150x150.jpeg","contentUrl":"https:\/\/canny.io\/blog\/wp-content\/uploads\/2023\/09\/Nathan-Vander-Heyden-150x150.jpeg","caption":"Nathan Vander Heyden"},"description":"Nathan is Head of Content &amp; SEO at Marker.io, a visual feedback tool to collect bug reports and feedback during website development.","url":"https:\/\/canny.io\/blog\/author\/nathanvanderheyden\/"}]}},"modified_by":"Eric Hoppe","_links":{"self":[{"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/posts\/4937","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/comments?post=4937"}],"version-history":[{"count":0,"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/posts\/4937\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/media\/4943"}],"wp:attachment":[{"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/media?parent=4937"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/categories?post=4937"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/tags?post=4937"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}