{"id":5504,"date":"2024-01-18T15:23:58","date_gmt":"2024-01-18T20:23:58","guid":{"rendered":"https:\/\/canny.io\/blog\/?p=5504"},"modified":"2024-11-02T17:52:47","modified_gmt":"2024-11-02T21:52:47","slug":"continuous-feedback","status":"publish","type":"post","link":"https:\/\/canny.io\/blog\/continuous-feedback\/","title":{"rendered":"How to build a culture of continuous feedback in the&nbsp;workplace"},"content":{"rendered":"\n<p>Feedback is essential. <a href=\"https:\/\/canny.io\/blog\/feedback-programs\/\">Customer feedback<\/a> is a way to improve products and services and foster trust as customers share their&nbsp;reviews.<\/p>\n\n\n\n<p>But what about workplace&nbsp;feedback?<\/p>\n\n\n\n<p><a href=\"https:\/\/www.forbes.com\/sites\/forbescommunicationscouncil\/2018\/08\/01\/the-importance-of-the-employee-feedback-loop\/?sh=5b719b4c2026\" target=\"_blank\" rel=\"noreferrer noopener\">A culture of ongoing feedback<\/a> can bring many benefits to your workplace. In this article, we explore the continuous feedback model. We&#8217;ll explain why it&#8217;s a good thing and how you can introduce it to your business to start reaping the&nbsp;benefits.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">What is a continuous feedback culture?<\/h2>\n\n\n\n<p>So, what is a culture of continuous feedback? It&#8217;s a company culture that shares constructive feedback between management and employees. This includes suggestions, opinions, and performance&nbsp;reviews.<\/p>\n\n\n\n<p>Companies will often have feedback loops and systems in their <a href=\"https:\/\/www.paylocity.com\/resources\/resource-library\/blog-post\/workforce-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">workforce management<\/a> strategies. For example, management may hold standup meetings to gather and give timely feedback. Internal company communication tools may also provide an option for making anonymous&nbsp;suggestions.<\/p>\n\n\n\n<p>Yet, a continuous feedback process is no good without a culture of open communication. You have to create a safe space for giving feedback to get that feedback flow. On top of this, encourage employee feedback through direct conversations. In this way, you enable a culture of continuous improvement and employee&nbsp;engagement.&nbsp;<\/p>\n\n\n\n<p>But why should you go to all this effort in the first&nbsp;place?<\/p>\n\n\n\n<p>Let&#8217;s look at the benefits of a culture of ongoing feedback in the&nbsp;workforce.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why is continuous feedback important?<\/h2>\n\n\n\n<p>Continuous feedback has enormous benefits for your workforce,&nbsp;including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Productivity. <\/strong>Feedback helps workers to feel empowered and included. This encourages staff to take the initiative and become more&nbsp;productive.<\/li>\n\n\n\n<li><strong>Engagement. <\/strong>Greater employee engagement is always a good thing. Continuous feedback systems and culture encourage employee feedback. Giving team members a safe space to communicate can boost engagement and&nbsp;motivation.<\/li>\n\n\n\n<li><strong>Staff growth.<\/strong> <a href=\"https:\/\/canny.io\/blog\/using-canny-internally\/\">Providing internal feedback<\/a> and involvement in decision-making empowers employees. It helps them to take the initiative, learn, and grow. It also allows team members to reflect on their work and consider&nbsp;improvements.<\/li>\n\n\n\n<li><strong>Employee performance<\/strong>. Giving feedback to each employee regularly can improve their performance at work. Ensure the feedback process is part of your continuous performance management&nbsp;strategy.<\/li>\n\n\n\n<li><strong>A culture of trust.<\/strong> Building a culture of continuous management and employee feedback encourages trust between team leaders and staff. Open communication also increases understanding between different&nbsp;roles.<\/li>\n\n\n\n<li><strong>Employee satisfaction.<\/strong> Employees feel respected when there is a <a href=\"https:\/\/www.lucidchart.com\/blog\/how-to-give-feedback\" target=\"_blank\" rel=\"noreferrer noopener\">culture of continuous feedback<\/a>. It also allows bosses to make the changes employees want to see in the workplace. This is great for employee&nbsp;satisfaction.<\/li>\n\n\n\n<li><strong>Employee retention.<\/strong> Employee retention goes hand-in-hand with increased employee satisfaction, empowerment, and trust. Employees are less likely to leave a company with a culture of continuous&nbsp;feedback.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1215\" height=\"1215\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2024\/01\/benefits-continuous-feedback.png\" alt=\"\" class=\"wp-image-8202 lazyload\" style=\"--smush-placeholder-width: 1215px; --smush-placeholder-aspect-ratio: 1215\/1215;width:650px\" data-srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2024\/01\/benefits-continuous-feedback.png 1215w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2024\/01\/benefits-continuous-feedback-150x150.png 150w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2024\/01\/benefits-continuous-feedback-768x768.png 768w\" data-sizes=\"(max-width: 1215px) 100vw, 1215px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">How to build a culture of continuous feedback<\/h2>\n\n\n\n<p>All sounds pretty good, right? So, how can you foster this culture in your own&nbsp;company?&nbsp;<\/p>\n\n\n\n<p>Let&#8217;s take a&nbsp;look.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Schedule regular feedback meetings<\/h3>\n\n\n\n<p>Nobody likes a meeting-filled schedule. But feedback meetings don&#8217;t have to be long or pointless. Instead, encouraging frequent conversations on an ongoing basis opens up lines of&nbsp;communication.<\/p>\n\n\n\n<p>Regular meetings give employees a chance to provide feedback in a more personal way. They can also result in productive discussions about any issues&nbsp;raised.<\/p>\n\n\n\n<p>A meeting doesn&#8217;t have to be an official performance review. You can structure feedback meetings in whatever way works best for each employee. If your team is remote, consider video conferencing tools like Zoom, Slack Huddle, or Google&nbsp;Meet.<\/p>\n\n\n\n<p>Try a weekly standup meeting or bi-monthly one-to-one for hybrid or office-based teams. Monthly team meetings are also&nbsp;effective.&nbsp;<\/p>\n\n\n\n<p>It is worth providing feedback during performance reviews and annual appraisals. This should form part of your continuous performance management strategy. You\u2019ll be able to track employee performance and ensure continuous improvement. Combined with regular check-ins, this shows commitment to employees&#8217; professional&nbsp;development.<\/p>\n\n\n\n<p>This also ensures employees see feedback as a chance to grow. By turning feedback into performance goals, you give employees something&nbsp;actionable.<\/p>\n\n\n\n<p>No matter the meeting style, make sure the schedule and structure work for everyone. You also want to ensure that everyone feels comfortable sharing and receiving&nbsp;feedback.<\/p>\n\n\n\n<p><strong>Note<\/strong>: don&#8217;t overdo it with meetings. Some companies run into the issue of having <a href=\"https:\/\/www.fastcompany.com\/90888605\/shopify-exec-this-is-what-happened-when-we-canceled-all-meetings\">too many calls<\/a>. This leaves little time to do actual work. So, be strategic about&nbsp;meetings.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Foster trust and transparency<\/h3>\n\n\n\n<p>Fostering trust is not as easy as walking into the staffroom and saying, &#8220;Hey guys! You can trust me! Tell me all your&nbsp;concerns!&#8221;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"480\" height=\"400\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2024\/01\/giphy.gif\" alt=\"Michael Scott I tried GIF\" class=\"wp-image-5513 lazyload\" style=\"--smush-placeholder-width: 480px; --smush-placeholder-aspect-ratio: 480\/400;width:650px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n\n\n\n<p>Trust is something you have to work on constantly. But building trust to get that continuous feedback culture is worth working&nbsp;on.<\/p>\n\n\n\n<p>Requesting feedback is challenging due to the power imbalance between managers and employees. For example, employees may feel that their feedback will reflect on their performance. As a result, they will keep negative feedback to themselves. This can make it difficult for you to improve on issues, as you don&#8217;t know they&nbsp;exist.&nbsp;<\/p>\n\n\n\n<p>So, you need to foster trust and transparency within your workforce&nbsp;culture.&nbsp;<\/p>\n\n\n\n<p>How can you do this? It&#8217;s an ongoing process, but it&#8217;s good to start at the beginning. Emphasize your culture of trust at <a href=\"https:\/\/databox.com\/onboarding-new-team-members-into-databox-culture\" target=\"_blank\" rel=\"noreferrer noopener\">onboarding<\/a>. Prove to employees that they can trust you whenever you get the opportunity. Listen to employee concerns and provide&nbsp;reassurances.<\/p>\n\n\n\n<p>You can also improve trust by being transparent. For example, you might use HR and <a href=\"https:\/\/www.paylocity.com\/our-products\/payroll\/\" target=\"_blank\" rel=\"noreferrer noopener\">payroll software<\/a> with self-service features. This kind of transparency is empowering and reassuring for employees. It could make them more inclined to return your&nbsp;trust.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Make sure that the chain of communication flows in all directions<\/h3>\n\n\n\n<p>How free-flowing is your chain of communication? Is employee feedback offered freely? Or do staff keep their thoughts to&nbsp;themselves?<\/p>\n\n\n\n<p>To find out, analyze who sends the most feedback, queries, and opinion-based communications. This will help you discover who uses their voice and who doesn&#8217;t feel they&nbsp;can.&nbsp;<\/p>\n\n\n\n<p>People should feel free to voice their thoughts and opinions to their superiors. For this, your chain of communication needs to flow upwards and downwards. You may have to adjust your communications or switch your comms tools to achieve&nbsp;this.&nbsp;<\/p>\n\n\n\n<p>Which leads us&nbsp;to\u2026<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Use technology<\/h3>\n\n\n\n<p>Technology can make a massive difference to your feedback culture. Here are some ideas for using it to encourage a culture of continuous&nbsp;feedback.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Test new communication tools like instant messaging apps like <a href=\"https:\/\/slack.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack<\/a> or your email provider&#8217;s chat&nbsp;function.<\/li>\n\n\n\n<li>Use QR codes to link employees to feedback surveys. For example, <a href=\"https:\/\/www.adobe.com\/express\/feature\/image\/qr-code-generator\" target=\"_blank\" rel=\"noreferrer noopener\">Adobe Express<\/a> has a free but comprehensive QR code generator. This allows you to personalize the design to match your&nbsp;branding.<\/li>\n\n\n\n<li>Add anonymous feedback shortcuts to work tools and platforms. This might include buttons or links on collaboration tools or task managers like <a href=\"https:\/\/clickup.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">ClickUp<\/a> and <a href=\"https:\/\/basecamp.com\/\" target=\"_blank\" rel=\"noreferrer&nbsp;noopener\">Basecamp<\/a>.<\/li>\n\n\n\n<li>Use analytics tools to check feedback patterns. Tools like <a href=\"https:\/\/canny.io\/\">Canny.io<\/a> allow you to analyze feedback to inform future&nbsp;decisions.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Finding the <a href=\"https:\/\/canny.io\/blog\/need-a-product-feedback-tool\/\">right feedback tools<\/a> and platforms to suit your staff culture might be a trial and error process. So don&#8217;t be afraid to demo various apps and software solutions until you find the right&nbsp;fit.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"hs-cta-embed hs-cta-embed-122984161548\" style=\"max-width:650px; margin: 0 auto; data-hubspot-wrapper-cta-id=\"122984161548\">\n  <link rel=\"stylesheet\" href=\"https:\/\/js.hscta.com\/embeddable_cta_placeholder_v1.css\">\n  <div class=\"hs-cta-loading-dot__container\">\n     <div class=\"hs-cta-loading-dot\"><\/div>\n     <div class=\"hs-cta-loading-dot\"><\/div>\n     <div class=\"hs-cta-loading-dot\"><\/div>\n  <\/div>\n  <div class=\"hs-cta-embed__skeleton\"><\/div>\n  <picture>\n    <source srcset=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" media=\"(max-width: 480px)\" \/>\n    <img decoding=\"async\" alt=\"Get a free walkthrough\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/5705808\/interactive-122984161548.png\" style=\"height: 100%; width: 100%; object-fit: fill\" onerror=\"this.style.display='none'\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n  <\/picture>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Hold 360 feedback reviews<\/h3>\n\n\n\n<p>The traditional feedback process only considers feedback from an employee&#8217;s&nbsp;manager.<\/p>\n\n\n\n<p>However, a 360 feedback process is more comprehensive. It gathers input from colleagues and reporting staff of that employee. Even customers can provide feedback. This gives you complete insight into your staff, team, system, and&nbsp;problem.&nbsp;<\/p>\n\n\n\n<p>Collecting feedback from many sources gives you a complete view of your business performance. But you must also ensure this comes from different&nbsp;levels.<\/p>\n\n\n\n<p>The same applies to specific systems. Seek feedback from users and those responsible for running and maintaining it. Then, combine this information with system data to gain better&nbsp;insights.<\/p>\n\n\n\n<p>360 reviews are excellent. They give you a holistic and unbiased view of teams, workflows, and&nbsp;systems.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Provide safety and anonymity<\/h3>\n\n\n\n<p>Remember earlier when we talked about trust? No matter how great you build trust, some people will always be wary of sharing criticism. This can hamper employee engagement and&nbsp;satisfaction.<\/p>\n\n\n\n<p>For this reason, make sure that employees can share anonymous&nbsp;feedback.<\/p>\n\n\n\n<p>It&#8217;s crucial that employees feel safe in their anonymity. So, provide reassurances that there is no way to trace criticism back to them. Emphasize how negative feedback is necessary for the improvement&nbsp;process.<\/p>\n\n\n\n<p>Things like anonymous feedback forms can be helpful here. You could also look into anonymous suggestion apps like <a href=\"https:\/\/www.surveymonkey.com\" target=\"_blank\" rel=\"noreferrer noopener\">SurveyMonkey<\/a> or <a href=\"https:\/\/www.incognea.to\/\" target=\"_blank\" rel=\"noreferrer&nbsp;noopener\">Incogneato<\/a>.<\/p>\n\n\n\n<p>Finally, remember to treat anonymous and non-anonymous feedback the same. Everyone should feel comfortable giving feedback, whether it&#8217;s anonymous or&nbsp;not.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Boost employee engagement with a culture of continuous feedback<\/h2>\n\n\n\n<p>Continuous feedback may not always be comfortable to hear. However, the insights you get through feedback can benefit your business. Creating a culture of trust can improve employee engagement, productivity, and performance&nbsp;management.<\/p>\n\n\n\n<p>Remember, though, there&#8217;s more to feedback than receiving it. It doesn&#8217;t matter whether feedback comes from a stand-up meeting or performance review. You must listen and act on it. Otherwise, there&#8217;s no point in the culture you&#8217;ve worked so hard to&nbsp;build.<\/p>\n\n\n\n<p>Consider all the feedback you receive with care. Let your team know that you&#8217;ve heard them, value their opinion, and will act on it. This will encourage further feedback that creates a positive, motivated&nbsp;workforce.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A culture of ongoing feedback can bring many benefits to your workplace. Let&#8217;s explore why it&#8217;s important and how to set it up in your business.<\/p>\n","protected":false},"author":38,"featured_media":5506,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[8,7],"tags":[547,550,54,551,66,15,114,552,548,549],"class_list":["post-5504","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-feedback","category-product-management","tag-continuous-feedback","tag-continuous-feedback-culture","tag-culture","tag-engagement","tag-feedback","tag-product-management","tag-productivity","tag-trust","tag-workplace","tag-workplace-feedback"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to build a culture of continuous feedback in the workplace - Canny Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/canny.io\/blog\/continuous-feedback\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to build a culture of continuous feedback in the workplace - Canny Blog\" \/>\n<meta property=\"og:description\" content=\"A culture of ongoing feedback can bring many benefits to your workplace. 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