{"id":6960,"date":"2024-05-13T15:21:08","date_gmt":"2024-05-13T19:21:08","guid":{"rendered":"https:\/\/canny.io\/blog\/?p=6960"},"modified":"2026-03-10T21:05:21","modified_gmt":"2026-03-11T01:05:21","slug":"introducing-autopilot","status":"publish","type":"post","link":"https:\/\/canny.io\/blog\/introducing-autopilot\/","title":{"rendered":"Put feedback management on Autopilot\u2014introducing our new AI&nbsp;features"},"content":{"rendered":"\n<p>We all know that great feedback can elevate a product from good to&nbsp;amazing.<\/p>\n\n\n\n<p>However, managing mountains of feedback is tough, especially when it\u2019s coming from many different sources. That&#8217;s why we&#8217;re excited to launch <strong>Canny&nbsp;Autopilot<\/strong>!<\/p>\n\n\n\n<p><\/p>\n\n\n\n<center><iframe width=\"650\" height=\"315\" align=\"centre\" data-src=\"https:\/\/www.youtube.com\/embed\/mEoR9aDiMXs?si=-3zF9TGjwMqEgcZn\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/center>\n\n\n\n<p>Autopilot is our suite of AI-powered features that automate feedback management and give you back your&nbsp;time.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<center><a href=\"https:\/\/www.producthunt.com\/posts\/canny-autopilot?utm_source=badge-featured&#038;utm_medium=badge&#038;utm_souce=badge-canny&#0045;autopilot\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" data-src=\"https:\/\/api.producthunt.com\/widgets\/embed-image\/v1\/featured.svg?post_id=457138&#038;theme=light\" alt=\"Canny&#0032;Autopilot - Put&#0032;feedback&#0032;management&#0032;on&#0032;Autopilot | Product Hunt\" style=\"--smush-placeholder-width: 250px; --smush-placeholder-aspect-ratio: 250\/54;width: 250px; height: 54px;\" width=\"250\" height=\"54\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/a><\/center>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><\/p>\n\n\n\n<p>&#8220;AI is exploding. It&#8217;s this new unlock in the world. Everybody is thinking\u2014how can we use it to provide value to our customers? For us, there&#8217;s this obvious opportunity. Our customers are already tracking feedback. If we can do this for them seamlessly and automatically (and better than they can do it themselves), that&#8217;s a huge value-add right&nbsp;there.&#8221;<\/p>\n<cite>Andrew Rasmussen, co-founder<\/cite><\/blockquote>\n\n\n\n<p>Autopilot uses AI to handle your manual tasks. It collects and sorts feedback, finds duplicates, replies to users, summarizes long threads, and more. This lets you focus on improving your product based on what users really&nbsp;need.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<center><iframe width=\"650\" height=\"315\" align=\"centre\" data-src=\"https:\/\/www.youtube.com\/embed\/vkkLeOr4yo0?si=fKb4uDmseVBWHwJE\" title=\"YouTube video player\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/center>\n\n\n\n<p><\/p>\n\n\n\n<p>Our beta users are already saving time and getting better&nbsp;insights.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1082\" height=\"238\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2024\/05\/Screenshot-2024-04-29-at-10.44.02\u202fAM.png\" alt=\"Autopilot feedback from beta users\" class=\"wp-image-6962 lazyload\" style=\"--smush-placeholder-width: 1082px; --smush-placeholder-aspect-ratio: 1082\/238;width:650px\" data-srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2024\/05\/Screenshot-2024-04-29-at-10.44.02\u202fAM.png 1082w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2024\/05\/Screenshot-2024-04-29-at-10.44.02\u202fAM-768x169.png 768w\" data-sizes=\"(max-width: 1082px) 100vw, 1082px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;I&#8217;m really loving the new [Autopilot] beta. It&#8217;s been awesome. It makes me engage with your product on a daily rather than every week or two. So, props to your team to developing this feature because it&#8217;s made our usage of your product to go up by a crazy&nbsp;amount!&#8221;<\/p>\n<\/blockquote>\n<cite><a href=\"https:\/\/www.linkedin.com\/in\/keenanrjones\/\" target=\"_blank\" rel=\"noreferrer noopener\">Keenan Jones<\/a>, VP of Product at <a href=\"https:\/\/www.creditrepaircloud.com\" target=\"_blank\" rel=\"noreferrer noopener\">Credit Repair Cloud<\/a><\/cite><\/blockquote>\n\n\n\n<p>Even if it only takes you a minute to capture feedback from a user, that still adds up to hours saved over&nbsp;time.<\/p>\n\n\n\n\n\n<p>Let&#8217;s explore how Autopilot saves you time and helps you more effectively manage&nbsp;feedback.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">What is Autopilot?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Feedback Discovery: automated feedback collection<\/strong><\/strong><\/h3>\n\n\n\n<p>Connect Autopilot with your favorite tools like Intercom, Help Scout, Zendesk, and Gong. Watch as it sifts through customer chats, detecting valuable feedback and funneling it right into Canny. This automation cuts down on manual sorting and ensures no feedback gets&nbsp;missed.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<center><iframe width=\"650\" height=\"315\" align=\"centre\" data-src=\"https:\/\/www.youtube.com\/embed\/-gGUQVzS2VI?si=KIvo2c6iZuUKhSa4\" title=\"YouTube video player\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/center>\n\n\n\n<p><\/p>\n\n\n\n<p>We&#8217;ve thoroughly tested and optimized our AI, and it very accurately extracts customer feedback. Autopilot is able to capture more feedback than&nbsp;humans.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;We don&#8217;t just have a single-stage process. We&#8217;re not going straight to the API asking, &#8220;What is the feedback here?&#8221; or &#8220;Is there a bug report in this?&#8221; Instead, we have a multi-stage process where we ask one small question at a time. This means we have higher fidelity and accuracy than&nbsp;competitors.<\/p>\n\n\n\n<p>We also don&#8217;t cheap out on the models we use. No matter which Canny plan you&#8217;re on, you&#8217;re still getting the same level of accuracy with extraction and&nbsp;deduplication.&#8221;<\/p>\n<cite>Niall Dickin, engineer<\/cite><\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>We spent a lot of time building, iterating, and perfecting Autopilot\u2019s feedback discovery. It started as a proof of concept that one of our engineers built. Then, we built an MVP and released it to beta users. After six months of beta, we&#8217;re incredibly excited to take it&nbsp;live.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<center><iframe width=\"650\" height=\"315\" align=\"centre\" data-src=\"https:\/\/www.youtube.com\/embed\/e2Cq3F7IIOI?si=lz2vTGWdpERsiW2v\" title=\"YouTube video player\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/center>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><\/p>\n\n\n\n<p>&#8220;The rate at which the field is advancing is a little challenging. Lots of things are happening at once. Canny is a small, bootstrapped team, and we have to keep up with other projects as&nbsp;well.<\/p>\n\n\n\n<p>I&#8217;ve been the dedicated engineer on this project, so my daily tasks have included keeping up with AI news, benchmarking new models, and using what&#8217;s best for our&nbsp;customers.&#8221;<\/p>\n<cite>Niall<\/cite><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Organize feedback in one place<\/strong><\/h3>\n\n\n\n<p>Autopilot puts all new and detected feature requests in one spot. You can connect various feedback sources and automatically extract feedback from them. Autopilot will also identify duplicates and merge them to keep your feedback&nbsp;tidy.<\/p>\n\n\n\n<p>You can go with full automation and let Autopilot create posts and votes for you. You\u2019ll be able to see a log of all actions and easily undo them if need&nbsp;be.<\/p>\n\n\n\n<p>Autopilot doesn&#8217;t just collect feedback. It also <strong>connects it back to the users<\/strong>. Even if feedback is collected automatically, we ensure users are connected to their requests. This way, you can still segment and better understand the urgency of requests. They also get updated as you work on their suggestions. This enhances user satisfaction and trust in your&nbsp;product.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Smart duplicate management<\/strong><\/h3>\n\n\n\n<p>Autopilot is great at spotting when the same feature request pops up more than once. It merges these duplicates and upvotes them for your customers. This keeps your feedback boards clear and&nbsp;focused.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Autopilot will automate and bring home feedback that would otherwise get missed. Support moves quickly. Canny Autopilot can follow behind and pick up those crumbs to help you build a better system. You don&#8217;t need to train your teams or customers to do anything&nbsp;new.&#8221;<\/p>\n<cite>Jacques Reulet, customer support<\/cite><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong><strong>Engage better and faster with<\/strong><\/strong><\/strong> Smart Replies<\/h3>\n\n\n\n<p>Autopilot responds to every feedback post with intelligent questions that sound like you. It helps you uncover additional context. This means you can quickly ask for further details without typing everything&nbsp;yourself.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;You can really understand the sentiment of what your customers are asking for. This way, you can thoughtfully take care of their&nbsp;needs.&#8221;<\/p>\n<cite>Julia Valade, customer success<\/cite><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Save time with Comment Summaries<\/strong><\/strong><\/h3>\n\n\n\n<p>Autopilot can also summarize the main points from really popular ideas with many comments. This helps you see what matters most without reading through every single&nbsp;comment.<\/p>\n\n\n\n<center><iframe width=\"650\" height=\"315\" align=\"centre\" data-src=\"https:\/\/www.youtube.com\/embed\/G_p-jzbBjEA?si=v9dc5a2zG9i0sU9M\" title=\"YouTube video player\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/center>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Seamless integrations<\/strong><\/h3>\n\n\n\n<p>It&#8217;s simple to connect Autopilot with your favorite customer support tools. Whether you use Intercom, Zendesk, Help Scout, or Gong, setting it up is straightforward. We&#8217;re always adding more integrations,&nbsp;too.<\/p>\n\n\n\n<p>If you have a feedback source we don\u2019t support yet, send text in via our<a href=\"https:\/\/developers.canny.io\/api-reference#enqueue\" target=\"_blank\" rel=\"noreferrer noopener\"> API endpoint<\/a> and Canny will detect feedback there as&nbsp;well.<\/p>\n\n\n\n<p><strong>Why you&#8217;ll love&nbsp;Autopilot:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Never miss feedback again. Be confident that you&#8217;re catching nearly all customer&nbsp;feedback.<\/li>\n\n\n\n<li>Save time. Let Autopilot handle the routine tasks so you can focus on making important&nbsp;decisions.<\/li>\n\n\n\n<li>Understand your customers better. Get a clear view of what your users really need and want. This will help you choose which features to work on&nbsp;next.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<center><iframe width=\"650\" height=\"315\" align=\"centre\" data-src=\"https:\/\/www.youtube.com\/embed\/LJ5xwxRvuhM?si=YLK0q3sw5rfRfYHc\" title=\"YouTube video player\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/center>\n\n\n\n<h2 class=\"wp-block-heading\">Not just about AI<\/h2>\n\n\n\n<p>We want to be very clear\u2014Autopilot was not made to check the AI box. We want to transform how you manage feedback and AI helps us do that. You can count on Autopilot&#8217;s reliability and accuracy to many Canny your source of truth for feedback. With Autopilot, you can reach your goals&nbsp;faster.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<center><iframe width=\"650\" height=\"315\" align=\"centre\" data-src=\"https:\/\/www.youtube.com\/embed\/X9iSqKCW-5Q?si=VyFbu4D5AgedOXDa\" title=\"YouTube video player\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/center>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How Autopilot fits into Canny&#8217;s vision<\/h2>\n\n\n\n<p>Canny Autopilot aligns perfectly with our vision\u2014building better products through feedback. That\u2019s hard to do at scale and Autopilot solves&nbsp;that.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<center><iframe width=\"650\" height=\"315\" align=\"centre\" data-src=\"https:\/\/www.youtube.com\/embed\/F-6u1K7IVpM?si=8t3sqtCis6l2oRne\" title=\"YouTube video player\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/center>\n\n\n\n<p><\/p>\n\n\n\n<p>Autopilot makes capturing feedback easier and more reliable than ever. With its high accuracy, you won&#8217;t miss out on valuable insights. This not only saves you time but also ensures that every voice is heard and&nbsp;considered.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Canny&#8217;s Autopilot ensures feature requests never fall through the cracks. We&#8217;ve seen an 80% increase in requests logged since introducing&nbsp;Autopilot.&#8221;<\/p>\n<cite><a href=\"https:\/\/www.linkedin.com\/in\/owen-doherty-0714b314a\/?originalSubdomain=uk\" target=\"_blank\" rel=\"noreferrer noopener\">Owen Doherty<\/a>, COO, <a href=\"https:\/\/orcascan.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Orca Scan<\/a><\/cite><\/blockquote>\n\n\n\n<p>A more complete and<a href=\"https:\/\/canny.io\/blog\/organizing-feedback\/\"> <strong>organized feedback collection<\/strong><\/a><strong> process <\/strong>helps you better understand your users. It also lets you prioritize the features your users truly care about. This alignment with user needs drives<a href=\"https:\/\/canny.io\/blog\/customer-feedback-in-product-development\/\"> product development<\/a>&nbsp;forward.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<center><iframe width=\"650\" height=\"315\" align=\"centre\" data-src=\"https:\/\/www.youtube.com\/embed\/INcSacGmZO4?si=Ev8ddPh6SrFwWpfR\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/center>\n\n\n\n<p><\/p>\n\n\n\n<p>Managing feedback across a growing customer base becomes challenging. Autopilot <strong>scales smoothly<\/strong> with your growth. It handles increased volumes of feedback without losing accuracy. This makes it an ideal solution for larger clients who need robust feedback systems to match their&nbsp;scale.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;We are a small, agile, and bootstrapped team. We&#8217;re not at all worried about impressing VCs with fancy terminology. Our number one investor is our customer. We aren&#8217;t going to ship functionality that doesn&#8217;t&nbsp;work.&#8221;<\/p>\n<cite>Dan Murray, engineer<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Bottom line: Autopilot reduces manual work, saves time, and improves performance<\/h2>\n\n\n\n<p>Canny Autopilot takes the manual work out of feedback. This lets you focus on building better products. It makes managing feedback realistic for teams at any&nbsp;scale.&nbsp;<\/p>\n\n\n\n<p>Ready to put your feedback management on&nbsp;Autopilot?<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"hs-cta-embed hs-cta-simple-placeholder hs-cta-embed-165946149675\"\n  style=\"max-width:100%; max-height:100%; margin:0 auto; width:650px;height:277.1953125px\" data-hubspot-wrapper-cta-id=\"165946149675\">\n  <a href=\"https:\/\/cta-service-cms2.hubspot.com\/web-interactives\/public\/v1\/track\/redirect?encryptedPayload=AVxigLKYgg%2FteyNEgNT2DVfJ8A6abMe7ZakH5CZ49il0rC2pp1Ef%2Bc143gjFca7CtNMh6DoMbyJrXgKKKWf4ZLsFHd8xahPME0kXU4epjm1C%2FgPIQUhxcHTnAp4G3O0P6dcj8Ci91Q%3D%3D&#038;webInteractiveContentId=165946149675&#038;portalId=5705808\" target=\"_blank\" rel=\"noopener\" crossorigin=\"anonymous\">\n    <img decoding=\"async\" alt=\"try-autopilot (1)\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/5705808\/interactive-165946149675.png\" style=\"height: 100%; width: 100%; object-fit: fill\"\n      onerror=\"this.style.display='none'\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n  <\/a>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Autopilot is our new AI-powered tool to save you time and automate manual parts of your job. Now you can automatically extract feedback from sales and support conversations, deduplicate it, and build better products.<\/p>\n","protected":false},"author":2,"featured_media":6961,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[2,9,8,6,7],"tags":[262,893,263,889,896,892,66,894,891,62,602,890,176,15,25,895,77],"class_list":["post-6960","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-building-saas","category-canny-best-practices","category-customer-feedback","category-founder-stories","category-product-management","tag-ai","tag-announcement","tag-artificial-intelligence","tag-autopilot","tag-comment-summaries","tag-feature-announcement","tag-feedback","tag-feedback-deduplication","tag-feedback-extraction","tag-feedback-management","tag-launch","tag-llm","tag-product-development","tag-product-management","tag-saas","tag-smart-replies","tag-user-feedback"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Put feedback management on Autopilot\u2014introducing our new AI features - Canny Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/canny.io\/blog\/introducing-autopilot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Put feedback management on Autopilot\u2014introducing our new AI features - Canny Blog\" \/>\n<meta property=\"og:description\" content=\"Autopilot is our new AI-powered tool to save you time and automate manual parts of your job. 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