{"id":7293,"date":"2024-06-20T12:21:20","date_gmt":"2024-06-20T16:21:20","guid":{"rendered":"https:\/\/canny.io\/blog\/?p=7293"},"modified":"2024-06-26T16:48:59","modified_gmt":"2024-06-26T20:48:59","slug":"how-to-organize-customer-feedback","status":"publish","type":"post","link":"https:\/\/canny.io\/blog\/how-to-organize-customer-feedback\/","title":{"rendered":"How to organize customer feedback easily and effectively"},"content":{"rendered":"\n

Listening to customer feedback helps you understand your users. When you get to their pain points, you know how to solve their problems. You don\u2019t need to wonder what to build. Letting feedback guide your product development keeps your customers happy. <\/p>\n\n\n\n

Without their feedback, you make decisions based on guesswork.<\/p>\n\n\n\n

Feedback comes from many channels \u2013 surveys, customer conversations, social media, reviews, and emails. This can be overwhelming and it\u2019s easy to miss important insights.<\/p>\n\n\n\n

Organizing this feedback can be tricky. That’s what we’ll talk about in this article \u2013 how to organize customer feedback. Effective customer feedback management starts with organized feedback.<\/p>\n\n\n\n\n\n

Methods of collecting feedback<\/strong><\/h2>\n\n\n\n

Collecting customer feedback is the first step to understanding your users. It’s important to gather feedback from different sources to get a complete picture. Here are some key methods.<\/p>\n\n\n\n

Surveys<\/h3>\n\n\n\n

Surveys are a great way to collect detailed feedback. They let you ask specific questions and get useful answers. You can use online tools like Google Forms<\/a>, Typeform<\/a>, or SurveyMonkey<\/a> to create and share surveys. Distribute them through email, your website, or on social media.<\/p>\n\n\n\n

Social media<\/h3>\n\n\n\n

Social media platforms are full of customer feedback. People often share their thoughts and experiences on Twitter, Facebook, and LinkedIn. Watching these channels helps you gather real-time feedback. Social listening tools like Hootsuite<\/a> and SproutSocial<\/a> can help you track and analyze this feedback.<\/p>\n\n\n\n

Customer reviews<\/h3>\n\n\n\n

Reviews on websites like Capterra<\/a>, G2<\/a>, and Google<\/a> provide valuable insights. Encourage your customers to leave reviews and make it easy for them. Don’t forget to respond to reviews \u2013 it shows that you value their opinions and want to improve.<\/p>\n\n\n\n

Feedback forms and portals<\/h3>\n\n\n\n

Direct feedback forms on your website or app are another effective method. You can create a custom feedback form and strategically place it across your website and in-app. For example, it can appear after a user takes a certain action in your app.<\/p>\n\n\n\n

Canny<\/a> lets you create a feedback form and link it to an organized feedback portal. Form submissions appear in one central place \u2013 your feedback portal.<\/p>\n\n\n\n

You can also direct customers directly to your feedback portal. They can easily leave feedback and see what your other customers are asking for.<\/p>\n\n\n\n

<\/p>\n\n\n\n

\"New <\/a> <\/span>