{"id":7542,"date":"2024-08-15T06:24:00","date_gmt":"2024-08-15T10:24:00","guid":{"rendered":"https:\/\/canny.io\/blog\/?p=7542"},"modified":"2026-03-10T21:06:19","modified_gmt":"2026-03-11T01:06:19","slug":"autopilot-review-sources","status":"publish","type":"post","link":"https:\/\/canny.io\/blog\/autopilot-review-sources\/","title":{"rendered":"Introducing automatic Feedback Discovery for leading review sites"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Time is more valuable than ever. <a href=\"https:\/\/uxcam.com\/blog\/product-management-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">More than half of product managers<\/a> agree that \u201cinsufficient time\u201d is one of the biggest challenges in their day-to-day operations.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cProduct managers believe they should spend 53% of their time on strategic activities, but only 8% can focus at this level.\u201d<\/p>\n<cite><a href=\"https:\/\/www.pragmaticinstitute.com\/wp-content\/uploads\/2021\/10\/Pragmatic_Survey_2021.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Pragmatic Institute<\/a><\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">But who will do all the manual, time-consuming work that still needs to get done?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You might\u2019ve guessed the answer: AI.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Canny, we asked ourselves:<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>\u201cHow can we free up product managers\u2019 time to help them focus on that creative and strategic work?\u201d<\/p><\/blockquote><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">This is how we came up with <a href=\"https:\/\/canny.io\/blog\/introducing-autopilot\/\">Autopilot<\/a>. It\u2019s an AI-powered suite of tools that simplifies and automates feedback management. One of Autopilot\u2019s key features is Feedback Discovery. It finds, extracts, and deduplicates feedback from customer conversations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now, it can find feedback on ten review sites:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>G2<\/li>\n\n\n\n<li>Capterra<\/li>\n\n\n\n<li>App Store<\/li>\n\n\n\n<li>Google Play<\/li>\n\n\n\n<li>Trustpilot<\/li>\n\n\n\n<li>Trustradius<\/li>\n\n\n\n<li>Product Hunt<\/li>\n\n\n\n<li>Salesforce AppExchange<\/li>\n\n\n\n<li>WordPress<\/li>\n\n\n\n<li>Shopify<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">I\u2019m excited to walk you through this new feature.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">Why automate feedback management?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you dreamed of being a product manager&#8230;we bet you didn&#8217;t dream of this:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manually copy-pasting feature requests from G2 to a spreadsheet<\/li>\n\n\n\n<li>Sifting through that spreadsheet with hundreds of lines of customer feedback<\/li>\n\n\n\n<li>Desperately trying to find patterns and commonalities<\/li>\n\n\n\n<li>Attempting to find duplicated ideas and merge them<\/li>\n\n\n\n<li>Building features no one ends up using<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">There are more issues with managing feedback manually, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Inefficiency<\/strong>. Sorting through large volumes of feedback can be unproductive and overwhelming.<\/li>\n\n\n\n<li><strong>Human error<\/strong>. It\u2019s easy to miss important feedback and make mistakes.<\/li>\n\n\n\n<li><strong>Inconsistency<\/strong>. Manual processes can lead to inconsistencies in feedback categorization and management. This creates even more manual work down the line.<\/li>\n\n\n\n<li><strong>Lack of scalability<\/strong>. As the amount of feedback grows, it becomes increasingly difficult to manage manually.<\/li>\n\n\n\n<li><strong>Delayed responses<\/strong>. Manually sorting feedback can delay the response time to customer issues and feature requests.<\/li>\n\n\n\n<li><strong>Lack of comprehensive view<\/strong>. It&#8217;s challenging to get a holistic view of all feedback across different platforms.<\/li>\n\n\n\n<li><strong>Difficulty with tracking trends<\/strong>. It\u2019s harder to identify patterns and trends in feedback.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s see how automated feedback management can solve all these issues.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is Canny Autopilot?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Canny Autopilot is an AI-powered extension of our core product. Our suite of AI tools includes:<br><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Feature Discovery \u2013 to&nbsp;find, extract, and deduplicate feedback in customer support, sales communications, and now in public reviews<\/li>\n\n\n\n<li><a href=\"https:\/\/feedback.canny.io\/changelog\/smart-replies\" target=\"_blank\" rel=\"noreferrer noopener\">Smart Replies<\/a> \u2013&nbsp;to respond to your users and ask for more context<\/li>\n\n\n\n<li><a href=\"https:\/\/feedback.canny.io\/changelog\/comment-summaries\" target=\"_blank\" rel=\"noreferrer noopener\">Comment Summaries<\/a> \u2013 to&nbsp;summarize busy comment threads and give you the main outcomes<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Our product has always been feedback-first \u2013&nbsp;we believe it\u2019s the foundation of all good product management. We built Autopilot\u2019s Feedback Discovery to help product managers find, extract, and deduplicate that feedback faster and easier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We spent months testing, iterating, and perfecting it to ensure it extracts feedback with very high accuracy. To achieve this, we used a multi-layered AI approach. This means we don\u2019t just ask AI: \u201cIs there feedback here?\u201d We keep asking questions and iterating on results until we get the most accurate output possible.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cWe don\u2019t just have a single-stage process. We\u2019re not going straight to the API and asking: \u2018What is the feedback here?\u2019 or \u2018Is there a bug report in this?\u2019 Instead, we have a multi-stage process. We ask one small question at a time and try to get the most accurate response possible. This is how we get higher fidelity and accuracy rates.\u201d<\/p>\n<cite><a href=\"https:\/\/www.linkedin.com\/in\/niall-dickin\/\" target=\"_blank\" rel=\"noreferrer noopener\">Niall Dickin<\/a>, engineer at<a href=\"https:\/\/canny.io\/\"> Canny<\/a><\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<center><iframe loading=\"lazy\" width=\"650\" height=\"315\" align=\"centre\" src=\"https:\/\/www.youtube.com\/embed\/LKBUQRUk7H0?si=CMXBws4x-xTZcmUd\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\"><\/iframe><\/center>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ve received lots of positive feedback so far.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">&#8220;I LOVE how it auto-scans our support tickets and magically finds customer feedback without me lifting a finger. We&#8217;ve been able to 10x the feedback coming into Canny &amp; remove many duplicate posts, with only a few minutes of work a week.&#8221;<\/p>\n<cite><a href=\"https:\/\/www.creditrepaircloud.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Keenan Jones<\/a>, VP of Product, <a href=\"https:\/\/www.creditrepaircloud.com\/\">Credit Repair Cloud<\/a><\/cite><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">Finding feedback in customer reviews<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">But we didn\u2019t stop there. Today, Autopilot finds feedback not only in your customer communications. Now, it can scan your public reviews and find feedback there.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After Autopilot detects feedback, it extracts and imports it into your Canny portal. Then, it finds duplicate requests and merges them for you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note<\/strong>: if you don\u2019t want Autopilot to automatically merge duplicated feature requests you can turn off automated mode. This way, you\u2019ll see what Autopilot recommends to merge, but you\u2019ll be able to make those decisions yourself.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cI thought, surely I can\u2019t just turn it on, and it\u2019ll do its magic. But that\u2019s exactly what it\u2019s doing. We\u2019re seeing hundreds of support tickets turned into actionable insights&#8230;with very high accuracy.\u201d<\/p>\n<cite><a href=\"https:\/\/www.linkedin.com\/in\/mattcromwell\/\" target=\"_blank\" rel=\"noreferrer noopener\">Matt Cromwell<\/a>, senior director of customer experience at <a href=\"https:\/\/stellarwp.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">StellarWP<\/a><\/cite><\/blockquote>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1088\" src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2024\/06\/Autopilot-copy.webp\" alt=\"Autopilot\" class=\"wp-image-7295\" style=\"width:650px\" srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2024\/06\/Autopilot-copy.webp 2000w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2024\/06\/Autopilot-copy-768x418.webp 768w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2024\/06\/Autopilot-copy-1536x836.webp 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Why public review sites?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Reviews often contain feature requests that slip by unnoticed. That\u2019s why we connected Autopilot to ten public review sites (and we\u2019ll keep adding more). Now, you can capture all the feedback right where it lives. You no longer need to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manually scroll through and read every review<\/li>\n\n\n\n<li>Look for feature requests and feedback in those reviews<\/li>\n\n\n\n<li>Copy-paste each idea to your feedback portal<\/li>\n\n\n\n<li>Compare these ideas to your existing feature requests<\/li>\n\n\n\n<li>Identify and merge duplicates one by one<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Autopilot now does all that automatically.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The truth is, your feedback is out there. It lives in your App Store, Product Hunt, and Trustpilot reviews. And right now, you\u2019re relying on humans to find and pass it on.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s easy to let that feedback slip through the cracks. When it does, you don\u2019t have the full picture of your customer sentiment. And you can\u2019t make objective data-based decisions for your product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Autopilot automatically captures your feedback from anywhere it lives. There&#8217;s no limit to how many sources you can connect to Autopilot either.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">&#8220;Canny\u2019s Autopilot ensures feature requests never fall through the cracks. We\u2019ve seen an 80% increase in requests logged since introducing Autopilot.&#8221;<\/p>\n<cite><a href=\"https:\/\/www.linkedin.com\/in\/owen-doherty-0714b314a\/\" target=\"_blank\" rel=\"noreferrer noopener\">Owen Doherty<\/a>, COO at <a href=\"https:\/\/orcascan.com\/\">OrcaScan<\/a><\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<center><iframe loading=\"lazy\" width=\"650\" height=\"315\" align=\"centre\" src=\"https:\/\/www.youtube.com\/embed\/0ti31uAWtwY?si=_J1nwuosRV9qbOX_\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\"><\/iframe><\/center>\n\n\n\n<h3 class=\"wp-block-heading\">Getting started with AI<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We get it \u2013 trusting AI might be daunting. You might not want to use customer chats, sales call recordings, and other private data just to test an AI tool.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Instead of testing Autopilot with your customer communications, try it with public reviews first. You probably don\u2019t need to get your team\u2019s approval for testing Autopilot with public reviews.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use your free AI credits \u2013 every account has them, even our free plan! Once you see the quality of feedback detection and extraction, you can decide whether or not you want to connect more sources.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We did this specifically for those who are nervous about fully trusting AI right away.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How does it work?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Autopilot\u2019s Feedback Discovery can find feedback in minutes. All you need to do is connect a review site and watch it happen. Here\u2019s a quick step-by-step tutorial.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<center><iframe loading=\"lazy\" width=\"650\" height=\"358\" margin=\"0\" src=\"https:\/\/www.loom.com\/embed\/4f664cfe9e944a869e3baebc1c154168?sid=42fcc1b2-ba61-4adf-b2c1-9f1e1a01d19e\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen><\/iframe><\/center>\n\n\n\n<p class=\"wp-block-paragraph\">Once you connect a review site, Autopilot will scrape it to identify possible feedback. Then you can either:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Use Autopilot in automatic mode to let it merge duplicated posts (you\u2019ll still see an audit log and will be able to adjust what Autopilot did)<\/li>\n\n\n\n<li>Review Autopilot\u2019s suggestions and decide what to do with each item<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"751\" src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2024\/08\/Screenshot-2024-08-14-at-11.08.52\u202fAM.webp\" alt=\"Canny Autopilot manual or automated modes\" class=\"wp-image-7546\" style=\"width:650px\" srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2024\/08\/Screenshot-2024-08-14-at-11.08.52\u202fAM.webp 1500w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2024\/08\/Screenshot-2024-08-14-at-11.08.52\u202fAM-768x385.webp 768w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/figure>\n<\/div>\n\n\n<div class=\"hs-cta-embed hs-cta-simple-placeholder hs-cta-embed-165946149675\"\n  style=\"max-width:100%; max-height:100%; margin:0 auto; width:650px;height:277.1953125px\" data-hubspot-wrapper-cta-id=\"165946149675\">\n  <a href=\"https:\/\/cta-service-cms2.hubspot.com\/web-interactives\/public\/v1\/track\/redirect?encryptedPayload=AVxigLKYgg%2FteyNEgNT2DVfJ8A6abMe7ZakH5CZ49il0rC2pp1Ef%2Bc143gjFca7CtNMh6DoMbyJrXgKKKWf4ZLsFHd8xahPME0kXU4epjm1C%2FgPIQUhxcHTnAp4G3O0P6dcj8Ci91Q%3D%3D&#038;webInteractiveContentId=165946149675&#038;portalId=5705808\" target=\"_blank\" rel=\"noopener\" crossorigin=\"anonymous\">\n    <img decoding=\"async\" alt=\"try-autopilot (1)\" loading=\"lazy\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/5705808\/interactive-165946149675.png\" style=\"height: 100%; width: 100%; object-fit: fill\"\n      onerror=\"this.style.display='none'\" \/>\n  <\/a>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion: save time and focus on strategic tasks with Autopilot<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We know that manually collecting user feedback might not be your idea of strategic work. We get how much time feedback management takes. And we want to make this simpler for you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Autopilot\u2019s Feedback Discovery can free up your time for strategic tasks. Try it today with public reviews and see how much feedback is out there.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Canny Autopilot now finds feedback on public review sites. It collects and puts all your feedback in one place. It\u2019s now even easier to try Autopilot and save time.<\/p>\n","protected":false},"author":26,"featured_media":7548,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[9,7],"tags":[262,1040,263,889,972,1037,894,1048,1033,891,1036,1041,15,1042,1047,1046,1034,1035,1043,1045,1039,1038,1049,1050,1044],"class_list":["post-7542","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-canny-best-practices","category-product-management","tag-ai","tag-app-store","tag-artificial-intelligence","tag-autopilot","tag-canny-autopilot","tag-capterra","tag-feedback-deduplication","tag-feedback-detection","tag-feedback-discovery","tag-feedback-extraction","tag-g2","tag-google-play","tag-product-management","tag-producthunt","tag-public-review-sites","tag-public-reviews","tag-review-sites","tag-review-sources","tag-salesforce-appexchange","tag-shopify","tag-trust-radius","tag-trustpilot","tag-tutorial","tag-walkthrough","tag-wordpress"],"aioseo_notices":[],"modified_by":"Maria Vasserman","_links":{"self":[{"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/posts\/7542","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/comments?post=7542"}],"version-history":[{"count":19,"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/posts\/7542\/revisions"}],"predecessor-version":[{"id":7740,"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/posts\/7542\/revisions\/7740"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/media\/7548"}],"wp:attachment":[{"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/media?parent=7542"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/categories?post=7542"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/canny.io\/blog\/wp-json\/wp\/v2\/tags?post=7542"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}