{"id":819,"date":"2018-11-28T09:26:58","date_gmt":"2018-11-28T09:26:58","guid":{"rendered":"http:\/\/blog3.canny.io\/wordpress\/?p=819"},"modified":"2024-04-19T17:30:49","modified_gmt":"2024-04-19T21:30:49","slug":"reflections-two-year-founder","status":"publish","type":"post","link":"https:\/\/canny.io\/blog\/reflections-two-year-founder\/","title":{"rendered":"Reflections from the last 2 years as a&nbsp;founder"},"content":{"rendered":"<p>Two years ago, I quit my comfortable desk job at&nbsp;Facebook.<\/p>\n<p>Last week, I tweeted&nbsp;this:<\/p>\n<img decoding=\"async\" class=\"border aligncenter wp-image-827 size-full lazyload\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/numbers-tweet.jpg\" alt=\"Tweet\" width=\"1370\" height=\"1150\" data-srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/numbers-tweet.jpg 1370w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/numbers-tweet-300x252.jpg 300w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/numbers-tweet-768x645.jpg 768w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/numbers-tweet-1220x1024.jpg 1220w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/numbers-tweet-143x120.jpg 143w\" data-sizes=\"(max-width: 1370px) 100vw, 1370px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1370px; --smush-placeholder-aspect-ratio: 1370\/1150;\" \/>\n<p>One and a half years into my job there, I left it all behind and I\u2019d do it again in a&nbsp;heartbeat.<\/p>\n<p>I didn\u2019t quit because I hated my job. I quit because there was an opportunity worth pursuing and I had goals I couldn\u2019t achieve at&nbsp;Facebook.<\/p>\n<p>Earlier this year, Andrew shared learning lessons for Canny\u2019s first birthday. Yes, we\u2019ve learned a lot about how to build a business. But we\u2019ve also learned a lot about ourselves as&nbsp;individuals.<\/p>\n<p>Here are some lessons and observations behind each of the numbers I&nbsp;shared.<\/p>\n<h2>\u23f1 2,688 productive hours<\/h2>\n<p>Yes, we still work a lot! However, we\u2019re not killing ourselves by doing 80-hour work weeks. This is about 5 hours of laptop productivity a&nbsp;day.<\/p>\n<p>The major categories were:<br \/>\n28% email + customer support<br \/>\n9% design<br \/>\n8% team communication<br \/>\n7% development<\/p>\n<figure id=\"attachment_855\" aria-describedby=\"caption-attachment-855\" style=\"width: 1604px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-855 size-full lazyload\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/Screenshot-2018-11-26-23.15.13.png\" alt=\"Screenshot of my Qbserve Time Tracking\" width=\"1604\" height=\"1050\" data-srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/Screenshot-2018-11-26-23.15.13.png 1604w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/Screenshot-2018-11-26-23.15.13-300x196.png 300w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/Screenshot-2018-11-26-23.15.13-768x503.png 768w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/Screenshot-2018-11-26-23.15.13-1564x1024.png 1564w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/Screenshot-2018-11-26-23.15.13-183x120.png 183w\" data-sizes=\"(max-width: 1604px) 100vw, 1604px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1604px; --smush-placeholder-aspect-ratio: 1604\/1050;\" \/><figcaption id=\"caption-attachment-855\" class=\"wp-caption-text\">A year of productivity courtesy of <a href=\"https:\/\/qotoqot.com\/qbserve\/\" target=\"_blank\" rel=\"noopener noreferrer\">Qbserve<\/a><\/figcaption><\/figure>\n<p>A lot of productivity happens offline as well. In my 1:1s with Andrew and in my sketchbook. Stepping away from my laptop is usually very&nbsp;helpful.<\/p>\n<p>With the rest of our time, we do things that make us happy. Play video games, watch TV, travel, exercise, sing, etc. There\u2019s time for work, and there\u2019s time for&nbsp;play.<\/p>\n<h4>Lessons learned<\/h4>\n<ul>\n<li>As founders, doing customer support helped us understand the problem we were solving and for&nbsp;who.<\/li>\n<li>People have different working styles. Andrew is a sprinter. I run&nbsp;marathons.<\/li>\n<li>Running a startup doesn\u2019t have to mean everything else falls to the wayside. Make time for other happy&nbsp;things.<\/li>\n<\/ul>\n<h2>\ud83d\udc69\ud83c\udffb\u200d\ud83d\udcbb 1,129 commits<\/h2>\n<p>Learning to code wasn\u2019t mandatory in design school. I remember spending that first summer building out my first portfolio website. I\u2019m so glad I did that because now, years later, I can proudly contribute to our React&nbsp;codebase.<\/p>\n<p>At Facebook, I was hired to do product design. Being a founder means constantly learning and adapting. I\u2019ve become a marketer, videographer, recruiter, you name&nbsp;it.<\/p>\n<img decoding=\"async\" class=\"aligncenter size-full wp-image-833 lazyload\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/hats.jpg\" alt=\"Lots of hats\" width=\"4240\" height=\"2361\" data-srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/hats.jpg 4240w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/hats-300x167.jpg 300w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/hats-768x428.jpg 768w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/hats-1800x1002.jpg 1800w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/hats-210x117.jpg 210w\" data-sizes=\"(max-width: 4240px) 100vw, 4240px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 4240px; --smush-placeholder-aspect-ratio: 4240\/2361;\" \/>\n<h4>Lessons learned<\/h4>\n<ul>\n<li>Being a founder is a great way to try all the&nbsp;things.<\/li>\n<li>There\u2019s great content out there for pretty much everything. Knowledge is power but you\u2019ll learn the most by going out and trying things&nbsp;yourself.<\/li>\n<li>As a founder, you may have to do things you don\u2019t particularly enjoy. It\u2019s worth asking yourself which of those things are actually critical. I find I do much better work when it\u2019s something I&nbsp;enjoy.<\/li>\n<\/ul>\n<h2>\ud83d\udcac 25 investor chats turned down<\/h2>\n<p>Since the beginning, Andrew and I were determined to bootstrap Canny. We took some calls early on but soon found they usually weren\u2019t very helpful. So we started turning them&nbsp;down.<\/p>\n<figure id=\"attachment_835\" aria-describedby=\"caption-attachment-835\" style=\"width: 1114px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"border wp-image-835 size-full lazyload\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/investor-response.jpg\" alt=\"Our response to investors\" width=\"1114\" height=\"448\" data-srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/investor-response.jpg 1114w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/investor-response-300x121.jpg 300w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/investor-response-768x309.jpg 768w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/investor-response-210x84.jpg 210w\" data-sizes=\"(max-width: 1114px) 100vw, 1114px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1114px; --smush-placeholder-aspect-ratio: 1114\/448;\" \/><figcaption id=\"caption-attachment-835\" class=\"wp-caption-text\">Our response to investors<\/figcaption><\/figure>\n<p>It\u2019s the investor\u2019s job to start relationships with startups. If you\u2019re not looking to raise money, these relationships are often a&nbsp;distraction.<\/p>\n<p>To be clear, this number is across the company. 23 went directly to Andrew. 2 went to me. Coincidence? Probably&nbsp;not.<\/p>\n<p>It\u2019s the same reason why people automatically assume Andrew is our CEO. We don\u2019t have labels here so there is no acceptable reason to assume that. I experience this bias in customer meetings and doing customer support. It sucks and @investors, you can do&nbsp;better.<\/p>\n<h4>Lessons learned<\/h4>\n<ul>\n<li>Some investors are more helpful than others. Make your best&nbsp;judgment.<\/li>\n<li>Some things that seem helpful are often just&nbsp;distracting.<\/li>\n<li>To the female founders out there, having a supportive team as we navigate biases helps a lot. They can stand up for you when it&nbsp;counts.<\/li>\n<\/ul>\n<h2>\u2708\ufe0f 24 cities in 14 countries<\/h2>\n<p>A big personal interest of mine was to travel. Leaving Facebook to do my own thing enabled me to pack up and hit the road for over a&nbsp;year.<\/p>\n<p>We started in Europe for half a year, went home for the holidays, and went to Asia for another half. It was so cool to experience cities as they are and not as tourists. We worked in coffee shops with locals and just wandered around a lot. We\u2019ve written <a href=\"https:\/\/canny.io\/blog\/building-startup-digital-nomads\/\" target=\"_blank\" rel=\"noopener noreferrer\">a bit about our&nbsp;travels<\/a>.<\/p>\n<figure id=\"attachment_859\" aria-describedby=\"caption-attachment-859\" style=\"width: 4810px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-859 lazyload\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/jiufen-teahouse.jpg\" alt=\"Us drinking tea in Taiwan\" width=\"4810\" height=\"3207\" data-srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/jiufen-teahouse.jpg 3000w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/jiufen-teahouse-300x200.jpg 300w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/jiufen-teahouse-768x512.jpg 768w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/jiufen-teahouse-1536x1024.jpg 1536w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/jiufen-teahouse-180x120.jpg 180w\" data-sizes=\"(max-width: 4810px) 100vw, 4810px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 4810px; --smush-placeholder-aspect-ratio: 4810\/3207;\" \/><figcaption id=\"caption-attachment-859\" class=\"wp-caption-text\">Casually drinking tea in Taiwan<\/figcaption><\/figure>\n<p>While I hope to do more traveling, Andrew wants to slow it down. His main&nbsp;reasons:<\/p>\n<ul>\n<li>Consistency \u2013 Always being in a new city means there\u2019s a period when you don\u2019t know what\u2019s what. This can get&nbsp;exhausting.<\/li>\n<li>Friends \u2013 Most of our friends are at home. Meeting people while constantly moving is&nbsp;challenging.<\/li>\n<li>Nice things \u2013 Like a blender. Nice things don\u2019t usually make the cut into our single carry-on&nbsp;suitcase.<\/li>\n<\/ul>\n<p>Our plan, as usual, is to be decided! Follow along <a href=\"https:\/\/www.instagram.com\/carryoncode\/\" target=\"_blank\" rel=\"noopener&nbsp;noreferrer\">@carryoncode<\/a>.<\/p>\n<h4>Lessons learned<\/h4>\n<ul>\n<li>The \u201cdigital nomad\u201d lifestyle isn\u2019t for everyone. There are physical, mental, and emotional&nbsp;challenges.<\/li>\n<li>Customer support is trickier when you\u2019re half a world&nbsp;away.<\/li>\n<li>Stay in each city for a least a month to get a good feel for it. Valencia and Seoul were a couple of our&nbsp;favorites.<\/li>\n<\/ul>\n<h2>\ud83d\udcb0 6-figure ARR<\/h2>\n<p>You often don&#8217;t notice how far you&#8217;ve come when you&#8217;re in the thick of things. This kind of crept up on us. But it\u2019s a big deal! It\u2019s also a pretty&nbsp;graph:<\/p>\n<figure id=\"attachment_838\" aria-describedby=\"caption-attachment-838\" style=\"width: 2359px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"border wp-image-838 size-full lazyload\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/revenue-graph.jpg\" alt=\"Canny revenue graph\" width=\"2359\" height=\"790\" data-srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/revenue-graph.jpg 2359w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/revenue-graph-300x100.jpg 300w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/revenue-graph-768x257.jpg 768w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/revenue-graph-1800x603.jpg 1800w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/revenue-graph-210x70.jpg 210w\" data-sizes=\"(max-width: 2359px) 100vw, 2359px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2359px; --smush-placeholder-aspect-ratio: 2359\/790;\" \/><figcaption id=\"caption-attachment-838\" class=\"wp-caption-text\">Our journey to 6 figures<\/figcaption><\/figure>\n<p>This number is more than just a number. It means we don\u2019t need to rely on raising money to&nbsp;live.<\/p>\n<p>It also means we can <a href=\"https:\/\/jobs.canny.io\/\" target=\"_blank\" rel=\"noopener noreferrer\">hire<\/a>! It feels so good to be able to bring great people onboard with money we\u2019ve made&nbsp;ourselves.<\/p>\n<p>We\u2019re always pushing ourselves to do more and do better. Our job now is to figure out the best way to turn money (profit) into more money (growth). Spend it or else the tax man will take his&nbsp;cut.<\/p>\n<h4>Lessons learned<\/h4>\n<ul>\n<li>Take time to celebrate the wins. Andrew and I still fist bump for every new paying customer. We\u2019d get a gong, but it wouldn\u2019t fit in the&nbsp;suitcase.<\/li>\n<li>Consider the losses but don\u2019t let them ruin your&nbsp;day\/week\/month.<\/li>\n<li>New MRR is great but retention is equally important to building a sustainable&nbsp;business.<\/li>\n<\/ul>\n<h2>\ud83d\ude80 1 startup, Canny<\/h2>\n<p>Canny started out as a side project. We are first-time founders so at first, everything was new to us. Naturally, there were several times along our journey that we questioned what we were&nbsp;doing.<\/p>\n<p>Are we working on the right things?<br \/>\nShould we try something else?<br \/>\nShould we start over?<\/p>\n<img decoding=\"async\" class=\"gif aligncenter wp-image-842 size-full lazyload\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/confused-dogs.gif\" alt=\"Confused dogs\" width=\"500\" height=\"281\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 500px; --smush-placeholder-aspect-ratio: 500\/281;\" \/>\n<p>For some ideas, I even created mockups. Thankfully, we never ended up building anything&nbsp;out.<\/p>\n<p>Sticking to our path has taught us the value of focus. Starting another project would have meant compromising on Canny. We built Canny to solve a problem and we have hundreds of teams paying us to do that. We still have so many things we want to do. Other projects would distract us from&nbsp;that.<\/p>\n<p>As we build out our team, it\u2019ll be on us to keep everyone focused and&nbsp;motivated.<\/p>\n<h4>Lessons learned<\/h4>\n<ul>\n<li>Building things in-house is always an option. Paying for a great tool that solves your problem is usually a better&nbsp;option.<\/li>\n<li>As Jeff Besos says, \u201cdisagree and commit.\u201d Avoid getting paralyzed with options and just make a&nbsp;decision.<\/li>\n<li>Identifying quick wins is great but don\u2019t be afraid to try things outside the box&nbsp;too.<\/li>\n<\/ul>\n<div id=\"mc_embed_signup\">\n<div id=\"mc_embed_signup_title\">\nSubscribe to Canny Backstage\n<\/div>\n<p>[mc4wp_form&nbsp;id=\\&#8221;554\\&#8221;]<\/p><\/div>\n<p><!--End&nbsp;mc_embed_signup--><\/p>\n\n<h2>\u270a 0 dollars raised<\/h2>\n<p>Once you raise VC, you\u2019re locked into the path of trying to become a unicorn. If you don\u2019t raise money, people assume you\u2019re building a lifestyle&nbsp;business.<\/p>\n<p>According to Wikipedia: \u201cA lifestyle business is a business set up and run by its founders primarily with the aim of sustaining a particular level of income and no&nbsp;more\u201d<\/p>\n<p>I really don\u2019t like that term, \u201clifestyle&nbsp;business\u201d.<\/p>\n<p>I\u2019ve heard it several times now during interviews. I feel it implies we\u2019re not taking Canny&nbsp;seriously.<\/p>\n<p>Raising money sets you on a path to build a billion-dollar company or fail. There are a lot of great success states in&nbsp;between.<\/p>\n<figure id=\"attachment_840\" aria-describedby=\"caption-attachment-840\" style=\"width: 2000px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-840 size-full lazyload\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/unicorn-zebra.jpeg\" alt=\"Unicorn vs. Zebra\" width=\"2000\" height=\"669\" data-srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/unicorn-zebra.jpeg 2000w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/unicorn-zebra-300x100.jpeg 300w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/unicorn-zebra-768x257.jpeg 768w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/unicorn-zebra-1800x602.jpeg 1800w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/unicorn-zebra-210x70.jpeg 210w\" data-sizes=\"(max-width: 2000px) 100vw, 2000px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2000px; --smush-placeholder-aspect-ratio: 2000\/669;\" \/><figcaption id=\"caption-attachment-840\" class=\"wp-caption-text\">A <a href=\"https:\/\/medium.com\/@sexandstartups\/zebrasfix-c467e55f9d96\" target=\"_blank\" rel=\"noopener noreferrer\">great article<\/a> about the difference between unicorns and zebras<\/figcaption><\/figure>\n<p>So we don\u2019t have the \u201cgrowth at all costs\u201d mentality. We\u2019re still here trying to build a very successful, ambitious business. We\u2019re doing that at our own pace, on our own terms and we\u2019re going to keep it that&nbsp;way.<\/p>\n<h4>Lessons learned<\/h4>\n<ul>\n<li>Not raising money means we\u2019re completely <a href=\"https:\/\/canny.io\/blog\/customer-focused-business\/\"  data-wpil-monitor-id=\"74\">focused on our customers<\/a> and revenue. While our unicorn counterparts focus on&nbsp;fundraising.<\/li>\n<li>If you don\u2019t raise money, you\u2019ll want\/need to monetize quickly. Monetizing is a great way to understand if you\u2019re building something people&nbsp;want.<\/li>\n<li>Having limited capital means you&#8217;re forced to be scrappy and play to your strengths. For example, instead of paying an agency, all our videos are made&nbsp;in-house.<\/li>\n<\/ul>\n<figure id=\"attachment_861\" aria-describedby=\"caption-attachment-861\" style=\"width: 2000px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-861 size-full lazyload\" data-src=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/on-set.jpg\" alt=\"Bedroom film set\" width=\"2000\" height=\"1273\" data-srcset=\"https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/on-set.jpg 2000w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/on-set-300x191.jpg 300w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/on-set-768x489.jpg 768w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/on-set-1609x1024.jpg 1609w, https:\/\/canny.io\/blog\/wp-content\/uploads\/2018\/11\/on-set-189x120.jpg 189w\" data-sizes=\"(max-width: 2000px) 100vw, 2000px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2000px; --smush-placeholder-aspect-ratio: 2000\/1273;\" \/><figcaption id=\"caption-attachment-861\" class=\"wp-caption-text\">On the &#8220;set&#8221; of one of <a href=\"https:\/\/canny.io\/integrations\/intercom\" target=\"_blank\" rel=\"noopener noreferrer\">our videos<\/a><\/figcaption><\/figure>\n<h2>Onwards<\/h2>\n<p>Most of the numbers will increase next&nbsp;year.<\/p>\n<p>We\u2019re excited to be growing another number: teammates. This year, we welcomed Andre to champion customer success. I\u2019m sure you\u2019ll be hearing more about him&nbsp;soon.<\/p>\n<p>Through it all, I\u2019m fortunate to have a co-founder that doesn\u2019t waver. Startups are so tough already, having Andrew as a constant presence is a big advantage. We challenge each other but, ultimately, we\u2019re on the same&nbsp;team.<\/p>\n<p>I look forward to another&nbsp;year!<\/p>\n<p>If you have any questions, leave a comment or shoot me a&nbsp;message.<\/p>\n<p class=\"credit\">Hats image from <a class=\"credit\" href=\"https:\/\/unsplash.com\/photos\/wh9I0jokix8\" target=\"_blank\" rel=\"noopener noreferrer\">Unsplash<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Two years ago, Sarah quit her comfortable desk job at Facebook. Here are some things she learned along the way.<\/p>\n","protected":false},"author":2,"featured_media":850,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[6],"tags":[],"class_list":["post-819","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-founder-stories"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Founder story: Reflections from the last 2 years as a founder - Canny Blog<\/title>\n<meta name=\"description\" content=\"It&#039;s been 2 years since I left my comfortable desk job at Facebook. Here are some things that I&#039;ve learned. Call it my founder story.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/canny.io\/blog\/reflections-two-year-founder\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Founder story: Reflections from the last 2 years as a founder - Canny Blog\" \/>\n<meta property=\"og:description\" content=\"It&#039;s been 2 years since I left my comfortable desk job at Facebook. Here are some things that I&#039;ve learned. 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