Install Canny
1. Link to Canny in your product
In your application, add a link to your Canny portal ( Put the link somewhere it's easy to find.
2. Identify Users
Install our JavaScript SDK to identify your users. This way, when they leave feedback, it'll be tied to their existing user account.
Add the following code to your application wherever the user is logged in, and might click on a link to Canny.
<script>!function(w,d,i,s){function l(){if(!d.getElementById(i)){var f=d.getElementsByTagName(s)[0],e=d.createElement(s);e.type="text/javascript",e.async=!0,e.src="",f.parentNode.insertBefore(e,f)}}if("function"!=typeof w.Canny){var c=function(){c.q.push(arguments)};c.q=[],w.Canny=c,"complete"===d.readyState?l():w.attachEvent?w.attachEvent("onload",l):w.addEventListener("load",l,!1)}}(window,document,"canny-jssdk","script");</script>
  Canny('identify', {
    appID: 'YOUR_APP_ID',
    user: {
      avatarURL: viewer.avatarURL, // optional
      id: viewer._id,
Note that Canny Identify won't identify admins. When you're testing, use a non-admin account.
This step is optional, but strongly recommended. It provides a better experience for your users, and more valuable context for your team.