Security

We take the security and privacy of your data on Canny very seriously. We understand the importance of keeping your data private and strive to keep it this way.

Team

Our engineers have experience working on highly reliable, scalable, and secure systems at companies like Facebook and Google. We always have someone on call to address any issues or outages as fast as possible.

Hosting

Canny uses Amazon Web Services (AWS) to host all of our applications and static resources. They’re one of the top hosting providers in the world – used by companies like Netflix, Adobe, Snap, and Atlassian.

Only Canny engineers have access to these machines, via key-based SSH login. We update system software whenever updates are available.

To learn more, read about AWS security policies.

Data

Canny uses Compose, an IBM company, to host our data. We back-up everything daily to ensure your valuable data stays safe.

This data is only accessible by the same group of Canny engineers who have access to hosting machines. Your private data will not be accessed by our team except as absolutely needed to resolve issues.

To learn more, read about Compose security policies.

SSL

Our entire website and hosting servers are only accessible via encrypted connections – HTTPS using RSA 2048 bit keys.

Contact Us

If you have any remaining questions or concerns about Canny’s security, don’t hesitate to reach out to support@canny.io.