Collect customer feedback and discover valuable product insights
Understand what your customers want so you can build the features that matter most to them.
Canny is your team's home for collecting product feedback
Organize customer feedback with a product feature voting board
Collect feedback publicly or privately in a dedicated feedback board. Over time, the most popular ideas will bubble up to the top.
- Automatically group similar requests
- Pin important updates at the top of any post
- Reach out to everyone with the same request & enable discussion
- Close the product feedback loop with automated updates
Use existing user accounts
Your customers don't need to sign up for Canny. Connect their existing user accounts to know who is giving you feedback.
- Install Canny Identify—it's easy!
- See all votes from a specific user on their profile
- Include additional information like monthly spend, company type, or your own custom fields
Collect feedback from other sources
You can collect feedback manually or by using one of our integrations. Every customer-facing team member should capture the feedback they hear in other channels.
- Break down silos between teams—Canny is a great middle layer between customer-facing and product teams
- Create a single process for collecting feedback across the whole team
- Centralize feedback from user interviews, customer service, sales calls, social media, review sites, contact forms, online surveys, and anywhere else you get feedback
Improve customer satisfaction through listening
Getting actionable customer feedback helps you address customer needs and show you care — that wins you loyal customers.
- Encourage customers to leave feedback on your board, vote for existing ideas, and discuss with other users
- Let your team discuss ideas with customers, understand their pain points, and keep them updated
- Create a public roadmap so customers can see when their features requests will be worked on
Explore the customer feedback cycle
Feedback
Use feedback data to understand feature impact and inform your product decisions.
Analyze
Use feedback data to understand feature impact and inform your product decisions.
Roadmap
Prioritize projects and communicate what your team is working on with a product roadmap.
Changelog
Announce product updates to engage people with your newest features.
Faq
We have plans to fit most companies' needs. You can get started with our Free plan which has everything you need to get started with feedback management. Learn more on our pricing page.
Canny is built to manage user feedback. You can easily set up a feedback board and start inviting your customers to leave their feedback via your feedback form. Plus, with multiple integrations to customer support and CRM tools, you can collect feedback wherever you interact with customers. Set your product team and customer support up for success.
Absolutely! Canny has tools to help you group related posts together, so you get a true sense of how in demand a feature is. You can also build customer segments based on custom fields that you specify. That helps you understand what features are important to which customer segments. That can help you prioritize which features to focus on.
For example, you might choose to focus on building features for your unhappy customers to help customer retention. Or, you might build features that the potential customer segment has asked your sales team for.
Understanding which customers are leaving feedback helps make your feedback actionable. Listening to your users throughout the customer journey also improves retention.
Customer satisfaction increases when your users feel heard. Give them a way to submit their feedback, and they'll feel that you care about their needs. If you follow through on their ideas, they'll become loyal and happy customers. Feedback collection is the first step to boosting your customer retention and decreasing customer churn.