Rejecting customers’ ideas is never easy. However, the right tone and attitude can make a huge difference. Here’s how to say no to feature requests the right way.
There’s no “official” definition of being “customer focused”. Most companies have made up their own. Here are some tips to get you started.
Every company gets negative customer feedback. It will happen, no matter how hard you try to be flawless. The only thing you can control is how you react.
There’s a simple metric that gives you a good, easy snapshot of your customers’ satisfaction. What is NPS (Net Promoter Score) and how do you use it?
Paying attention to what your customers are saying is the best thing you can do for your business.