How to choose the right support channels for your software product

How to choose the right support channels for your software product

Getting started with providing great support can be tricky. There are endless support channels available, and choosing between them is hard.

How to write effective case studies for your software product

How to write effective case studies for your software product

Case studies are one of the best ways to communicate product value to potential customers. However, good case studies take time and commitment.

Best public product roadmap examples

Best public product roadmap examples

There are many benefits to having a public roadmap. However, finding good public product roadmap examples can be hard.

How to know if you need a product feedback tool

How to know if you need a product feedback tool

Most of us have used a spreadsheet as a product feedback “tool” at some point. However, there comes a time where a solution that simple isn’t enough.

Why work at Canny

Why work at Canny

Here are some of the reasons why our team loves working at Canny. Check out jobs.canny.io if these points resonate with you!

How to announce product updates and features

How to announce product updates and features

Product updates are exciting. However—you have to get others excited, too. Here’s how to make sure your announcements make a splash.

Canny Best Practices: Canny for customer support/success

Canny Best Practices: Canny for customer support/success

A big part of customer success is making sure users are equipped with the features they need. As a customer support agent, you get feedback all the time. Sometimes, the functionality customers are looking for doesn’t exist. Sometimes, the functionality is confusing or hard to find.

Improving communication between product and support

Improving communication between product and support

Product and support are often portrayed as the two parts of a business that just “can’t get along”. Improving communication between these teams can be challenging.

Canny Best Practices: Canny for sales

Canny Best Practices: Canny for sales

Customer-facing roles, like sales, can benefit from using Canny in many ways. Here are some ideas for your team.

How to communicate product value to potential customers

How to communicate product value to potential customers

You’ve built a piece of software. You think your product value is through the roof. It’s useful, functional, and overall amazing. There’s a problem, though.

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