Keep your customers in the loop with new features. Here’s how to use each Canny status to communicate updates to your customers.
If you’ve worked in a customer-facing role at a SaaS company, then you’ve received feature requests before. How do you manage these customer expectations?
Internal product roadmaps have benefits way beyond keeping development work organized. Getting to them requires pulling them out of their narrow context.
No matter how hard you work at acquiring new customers, it’s useless if you have a “leaky bucket”—a high churn rate. Here’s how customer success can help.
When people think of “feature voting tools”, they imagine a basic upvote-downvote system. However, feature voting has come a long way since then.
Rejecting customers’ ideas is never easy. However, the right tone and attitude can make a huge difference. Here’s how to say no to feature requests the right way.
Responding to all customer feedback is almost impossible. Here are some guidelines to help you craft responses to feedback.
Adopting a new system can be both exciting and scary. Here are some tips on how to rally your customers around Canny.