62% of product managers say that their biggest challenge is to validate whether the market needs what they’re building.
Companies keeping social media in the marketing department alone are missing out on a huge opportunity—the chance to give the people what they want.
The feedback cycle should always end with communicating what’s finished. Increase feature awareness and adoption with a changelog.
Product roadmaps—whether they’re internal or public—are a great asset for any SaaS company. However, they’re only truly useful if a few key practices are followed.
If you’ve worked in a customer-facing role at a SaaS company, then you’ve received feature requests before. How do you manage these customer expectations?
Internal product roadmaps have benefits way beyond keeping development work organized. Getting to them requires pulling them out of their narrow context.
No matter how hard you work at acquiring new customers, it’s useless if you have a “leaky bucket”—a high churn rate. Here’s how customer success can help.