Making a product video with no time and no budget

Making a product video with no time and no budget

Making product videos is a great way to get people excited about your product and boost brand affinity. Here’s how we do it with practically no time and no budget.

Beta testing: how to choose testers from your user base

Beta testing: how to choose testers from your user base

There are customers that are easy to get feedback from and who are qualified for beta testing. And then there are customers who aren’t. How do you choose?

Debunking the “faster horse” concern in customer feedback

Debunking the “faster horse” concern in customer feedback

Open customer feedback can be scary. What if someone asks for a “faster horse”? You’re going to have to build it, right? Nope.

3 situations where not listening to customers is fine

3 situations where not listening to customers is fine

Most companies are terrified at the idea of “not listening to customers”. However, some feedback does not come from a good place. Here’s how to respond.

Free SaaS tools for companies on a budget (and a pre-formatted budgeting sheet)

Free SaaS tools for companies on a budget (and a pre-formatted budgeting sheet)

Not every SaaS company has endless spare money. One of the biggest piggy bank breakers are the tools we use—and it adds up fast.

3 public roadmap benefits you probably haven’t thought of

3 public roadmap benefits you probably haven’t thought of

Most companies focus on transparency for customers as the main benefit of having a public product roadmap. However, there’s a whole other side to it.

5 reasons why customer feedback is vital for product management success

5 reasons why customer feedback is vital for product management success

62% of product managers say that their biggest challenge is to validate whether the market needs what they’re building.

How to tackle real-life social media customer service obstacles

How to tackle real-life social media customer service obstacles

Companies keeping social media in the marketing department alone are missing out on a huge opportunity—the chance to give the people what they want.

Close the customer feedback loop with Canny Changelog

Close the customer feedback loop with Canny Changelog

The feedback cycle should always end with communicating what’s finished. Increase feature awareness and adoption with a changelog.

Canny Best Practices: Using Canny privately

Canny Best Practices: Using Canny privately

Many teams on Canny opt not to use it publicly with their customers. Instead, they use it as a tool to empower customer-facing teammates.

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