Canny Best Practices: Status changes
Keep your customers in the loop with new features. Here’s how to use each Canny status to communicate updates to your customers.
Managing customer expectations for new feature requests
If you’ve worked in a customer-facing role at a SaaS company, then you’ve received feature requests before. How do you manage these customer expectations?
How internal product roadmaps improve productivity and transparency
Internal product roadmaps have benefits way beyond keeping development work organized. Getting to them requires pulling them out of their narrow context.
How to reduce SaaS churn with perfectly timed customer success
No matter how hard you work at acquiring new customers, it’s useless if you have a “leaky bucket”—a high churn rate. Here’s how customer success can help.
Are all feature voting tools equally bad?
When people think of “feature voting tools”, they imagine a basic upvote-downvote system. However, feature voting has come a long way since then.
How to say no to product feature requests
Rejecting customers’ ideas is never easy. However, the right tone and attitude can make a huge difference. Here’s how to say no to feature requests the right way.
Canny Best Practices: Responding to feedback
Responding to all customer feedback is almost impossible. Here are some guidelines to help you craft responses to feedback.
How to start making your business customer focused
There’s no “official” definition of being “customer focused”. Most companies have made up their own. Here are some tips to get you started.
Canny Best Practices: How to position feature voting to customers
Adopting a new system can be both exciting and scary. Here are some tips on how to rally your customers around Canny.
How to deal with negative customer feedback
Every company gets negative customer feedback. It will happen, no matter how hard you try to be flawless. The only thing you can control is how you react.
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