5 reasons why customer feedback is vital for product management success

5 reasons why customer feedback is vital for product management success

62% of product managers say that their biggest challenge is to validate whether the market needs what they’re building.

How to tackle real-life social media customer service obstacles

How to tackle real-life social media customer service obstacles

Companies keeping social media in the marketing department alone are missing out on a huge opportunity—the chance to give the people what they want.

Close the customer feedback loop with Canny Changelog

Close the customer feedback loop with Canny Changelog

The feedback cycle should always end with communicating what’s finished. Increase feature awareness and adoption with a changelog.

Canny Best Practices: Using Canny privately

Canny Best Practices: Using Canny privately

Many teams on Canny opt not to use it publicly with their customers. Instead, they use it as a tool to empower customer-facing teammates.

Product roadmap best practices: informative and transparent

Product roadmap best practices: informative and transparent

Product roadmaps—whether they’re internal or public—are a great asset for any SaaS company. However, they’re only truly useful if a few key practices are followed.

Canny Best Practices: Status changes

Canny Best Practices: Status changes

Keep your customers in the loop with new features. Here’s how to use each Canny status to communicate updates to your customers.

Managing customer expectations for new feature requests

Managing customer expectations for new feature requests

If you’ve worked in a customer-facing role at a SaaS company, then you’ve received feature requests before. How do you manage these customer expectations?

How internal product roadmaps improve productivity and transparency

How internal product roadmaps improve productivity and transparency

Internal product roadmaps have benefits way beyond keeping development work organized. Getting to them requires pulling them out of their narrow context.

How to reduce SaaS churn with perfectly timed customer success

How to reduce SaaS churn with perfectly timed customer success

No matter how hard you work at acquiring new customers, it’s useless if you have a “leaky bucket”—a high churn rate. Here’s how customer success can help.

Are all feature voting tools equally bad?

Are all feature voting tools equally bad?

When people think of “feature voting tools”, they imagine a basic upvote-downvote system. However, feature voting has come a long way since then.

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