Getting started with providing great support can be tricky. There are endless support channels available, and choosing between them is hard.
Case studies are one of the best ways to communicate product value to potential customers. However, good case studies take time and commitment.
There are many benefits to having a public roadmap. However, finding good public product roadmap examples can be hard.
Here are some of the reasons why our team loves working at Canny. Check out jobs.canny.io if these points resonate with you!
A big part of customer success is making sure users are equipped with the features they need. As a customer support agent, you get feedback all the time. Sometimes, the functionality customers are looking for doesn’t exist. Sometimes, the functionality is confusing or hard to find. …
Product and support are often portrayed as the two parts of a business that just “can’t get along”. Improving communication between these teams can be challenging.
Customer-facing roles, like sales, can benefit from using Canny in many ways. Here are some ideas for your team.
You’ve built a piece of software. You think your product value is through the roof. It’s useful, functional, and overall amazing. There’s a problem, though.