How to know if you need a product feedback tool
Most of us have used a spreadsheet as a product feedback “tool” at some point. However, there comes a time where a solution that simple isn’t enough.
Why work at Canny
Here are some of the reasons why our team loves working at Canny. Check out jobs.canny.io if these points resonate with you!
How to announce product updates and features
Product updates are exciting. However—you have to get others excited, too. Here’s how to make sure your announcements make a splash.
Canny Best Practices: Canny for customer support/success
A big part of customer success is making sure users are equipped with the features they need. As a customer support agent, you get feedback all the time. Sometimes, the functionality customers are looking for doesn’t exist. Sometimes, the functionality is confusing or hard to find. …
Improving communication between product and support
Product and support are often portrayed as the two parts of a business that just “can’t get along”. Improving communication between these teams can be challenging.
Canny Best Practices: Canny for sales
Customer-facing roles, like sales, can benefit from using Canny in many ways. Here are some ideas for your team.
How to communicate product value to potential customers
You’ve built a piece of software. You think your product value is through the roof. It’s useful, functional, and overall amazing. There’s a problem, though.
How to communicate your product roadmap to stakeholders
Effectively communicating a product roadmap can be tricky. Here’s how to tailor the information to different stakeholders.
Canny Best Practices: Canny for product management
Canny was made with product managers in mind. Here’s how Canny will help you be more confident in your product decisions.
How to give good feedback to a SaaS product
Many of us like to think we know how to give good feedback for a SaaS product. However, that might not always be the case.
