How to say no to product feature requests

How to say no to product feature requests

Rejecting customers’ ideas is never easy. However, the right tone and attitude can make a huge difference. Here’s how to say no to feature requests the right way.

Canny Best Practices: Responding to feedback

Canny Best Practices: Responding to feedback

Responding to all customer feedback is almost impossible. Here are some guidelines to help you craft responses to feedback.

How to start making your business customer focused

How to start making your business customer focused

There’s no “official” definition of being “customer focused”. Most companies have made up their own. Here are some tips to get you started.

Canny Best Practices: How to position feature voting to customers

Canny Best Practices: How to position feature voting to customers

Adopting a new system can be both exciting and scary. Here are some tips on how to rally your customers around Canny.

How to deal with negative customer feedback

How to deal with negative customer feedback

Every company gets negative customer feedback. It will happen, no matter how hard you try to be flawless. The only thing you can control is how you react.

How to ask for feedback for your SaaS product the right way

How to ask for feedback for your SaaS product the right way

How do you ask for feedback without being overwhelming, while still maintaining the quality of what you get in return?

What is NPS and how to use it to gauge customer satisfaction

What is NPS and how to use it to gauge customer satisfaction

There’s a simple metric that gives you a good, easy snapshot of your customers’ satisfaction. What is NPS (Net Promoter Score) and how do you use it?

Saying no to big customers

Saying no to big customers

We decided Canny would be a self-serve product and focus on small to mid-sized companies. Here’s why we’re saying no to big customers.

Different types of customer feedback (and what to do with them)

Different types of customer feedback (and what to do with them)

Paying attention to what your customers are saying is the best thing you can do for your business.

A guide to roadmap prioritization for small companies

A guide to roadmap prioritization for small companies

Roadmap prioritization can be challenging, especially for small teams. Here’s a guide to help your team prioritize the most impactful work.

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