100,000 reasons to track client feedback

100,000 reasons to track client feedback

A few weeks ago I closed my 25,000th support ticket in Intercom. I want to share a bit about my customer support strategy and how it transformed over the years.

Feedback management tips from 14 leading female product leaders

Feedback management tips from 14 leading female product leaders

Today is International Women’s Day, and we’re focusing on prominent women in product management. This post guides product managers on enhancing feedback management.

Top 15 product management blogs

Top 15 product management blogs

Reading product management blogs is like having a coffee chat with experts across the globe. Here’s a list of the top product management blogs.

How to conduct user interviews to uncover the best insights

How to conduct user interviews to uncover the best insights

User interviews are one of the best ways to understand your customers. Why? You get to hear straight from them. Let’s explore how to do these interviews well.

Why feedback is your ultimate growth hack for 2024

Why feedback is your ultimate growth hack for 2024

User feedback will help you move the needle in 2024. Here’s how.

What is a product? How to successfully build products users love

What is a product? How to successfully build products users love

What is a product? We all use the term “product” every day. But sometimes we mean different things. Let’s explore what a product really is.

Starting a startup with your significant other: what it’s really like

Starting a startup with your significant other: what it’s really like

Starting a business with your significant other can be really exciting. Is it always a good idea, though? Here’s how we do it and what works for us.

How to use customer feedback in product development

How to use customer feedback in product development

Wondering how to use customer feedback in product development? Learn innovative strategies to use customer feedback and build impactful SaaS products.

Canny’s guide to growing your team at your bootstrapped startup

Canny’s guide to growing your team at your bootstrapped startup

Getting hiring right when bootstrapping is a challenging but critical task. Here’s how we approach startup hiring and how you can do it too.

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