3 public roadmap benefits you probably haven’t thought of

3 public roadmap benefits you probably haven’t thought of

Most companies focus on transparency for customers as the main benefit of having a public roadmap. However, there’s a whole other side to it. Here are 3 important ways having a public roadmap will benefit not just your customers, but your entire business.

Increasing customer loyalty by collecting feedback

Increasing customer loyalty by collecting feedback

Churn isn’t always preventable. But, you can increase customer loyalty by listening to what your customers have to say—and acting on customer feedback.

Product roadmap best practices: Informative and transparent

Product roadmap best practices: Informative and transparent

Roadmaps—whether they’re internal or public—are a great asset for any SaaS company. However, they’re only truly useful if a few key product roadmap best practices are followed.

Encouraging dissent: Why negative feedback is valuable

Encouraging dissent: Why negative feedback is valuable

Negative feedback is actually something to look forward to. It gives you a cold, hard dose of reality. Here’s how to handle dissenting, negative feedback from customers, and how your product can benefit from it.

The best way to collect user feedback

The best way to collect user feedback

Most companies do feedback wrong. It’s demoralizing to users and creates tons of extra work for you. The best way to collect user feedback? Let your users submit and vote on feature requests.

Understanding customer feedback: Why it matters who is saying what

Understanding customer feedback: Why it matters who is saying what

The key to understanding customer feedback? Knowing which customers are giving it. Here’s why it’s important to track where your feedback is coming from.

Using the Canny Changelog to close the customer feedback loop

Using the Canny Changelog to close the customer feedback loop

The customer feedback cycle should always end with communicating what’s finished. Increase feature awareness and adoption by using a changelog.

6 ways for SaaS businesses to use visual social proof

6 ways for SaaS businesses to use visual social proof

People are more likely to buy something if others already have—especially others they trust. Here’s how SaaS businesses can use visual social proof to highlight existing customers, integrations, and more.

How to announce product updates and features

How to announce product updates and features

Product updates are exciting. However—you have to get others excited, too. Here’s how to make sure your announcements get noticed.

© Canny 2020
Privacy · Terms · Security