Supercharging customer feedback: When to ask for referrals

Supercharging customer feedback: When to ask for referrals

A solid referral marketing program is more than just asking users to say nice things about your product. Here’s how to ask for referrals based on user feedback.

How to use customer feedback to win back lost customers

How to use customer feedback to win back lost customers

There are plenty of reasons why a customer might stop using your product or service. Fortunately, for each reason, there’s also a win-back strategy.

Canny for customer success: Using Canny on customer support teams

Canny for customer success: Using Canny on customer support teams

Customer-facing teams are the glue between your customers and your product team. Here’s how a customer feedback tool can help success and support teams.

How we built a $1m ARR SaaS startup

How we built a $1m ARR SaaS startup

Canny recently hit a major revenue milestone: one million dollars in annual recurring revenue. Here’s how we built a $1m ARR SaaS startup from the ground up.

How to conduct a remote SaaS demo that converts

How to conduct a remote SaaS demo that converts

A great SaaS demo should achieve one main goal: Convince your prospect that your solution will help them achieve their goals or solve their problem.

Canny for sales: Using Canny as a feedback tool for sales teams

Canny for sales: Using Canny as a feedback tool for sales teams

Customer-facing roles, like sales, can benefit from using Canny in many ways. Here’s how Canny can add value when used as a feedback tool for sales.

Should you use your own product?

Should you use your own product?

Does your business make a product? If so, you should use your own product. Here’s why regularly using your product within your own company matters.

Canny best practices: How to organize customer feedback

Canny best practices: How to organize customer feedback

Customer feedback is incredibly valuable—but you need a system to manage it. Canny helps you organize customer feedback, so you can make better decisions.

What happens if you ignore user feedback?

What happens if you ignore user feedback?

If you ignore user feedback, your users will think you don’t care about them. This doesn’t mean saying yes to every request—but it does mean taking action.

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