Author: Cody Arsenault

How Product Managers Can Leverage These 3 Customer Satisfaction Metrics: NPS, CES, CSAT

How Product Managers Can Leverage These 3 Customer Satisfaction Metrics: NPS, CES, CSAT

As a product manager, you know that keeping your customers happy is vital to the success of your business. But how do you know if your customers are actually satisfied?  The following three customer satisfaction metrics can help you gauge just that:  NPS (net promoter score),  CES (customer

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