Customer intelligence platform
Canny is the AI-native customer intelligence platform for product teams
Autopilot reads every sales call, support ticket, and chat, so nothing customers ask for slips through. Every request lands in one place, organized by product area and tied to the revenue at stake. You get the full picture of what customers want, what it's worth, and what to build next.
Trusted by both industry leaders and startups
From feedback boards to customer intelligence
Canny launched in 2017 as feature voting boards. Thousands of teams adopted it, and we got a close look at how product teams actually work.
A feedback board only captures what customers post. Most of what they're telling you never gets there, buried in sales calls, support tickets, and chats. Capturing it meant manual note-taking. Deduplication and triage were done by hand.
We spent years building Autopilot's AI to solve both problems. It reads every customer conversation, captures the feedback inside, and organizes it automatically. Canny connects every request to the account behind it and the revenue at stake.
Build what moves the business
Great products are built by teams that truly listen to their customers. They're built by acting on the right feedback, fast. Canny pulls in what Sales heard on calls, what CS is seeing in renewals, and connects it all to the customer and revenue behind it.
Led by product people
Sarah and Andrew met working as a designer and engineer at Meta. They've built Canny to be bootstrapped and profitable ever since.
Runs product and is the de facto face of Canny. Outside the (remote) office, you can probably find Sarah crafting, journaling, editing videos, or trying a new recipe.
Leads engineering and everything that has to do with numbers. Software engineer by day, dog dad by night. Andrew was one of the first engineers to work on the popular open-source project, React Native.