Canny best practices: responding to feedback
Responding to all customer feedback is almost impossible. Here are some guidelines to help you craft responses to feedback.
How to start making your business customer focused
There’s no “official” definition of being “customer focused”. Most companies have made up their own. Here are some tips to get you started.
Canny best practices: How to position feature voting to customers
Adopting a new system can be both exciting and scary. Here are some tips on how to rally your customers around Canny.
How to deal with negative customer feedback
Every company gets negative customer feedback. It will happen, no matter how hard you try to be flawless. The only thing you can control is how you react.
What is NPS and how to use it to gauge customer satisfaction
There’s a simple metric that gives you a good, easy snapshot of your customers’ satisfaction. What is NPS (Net Promoter Score) and how do you use it?
Saying no to big customers
We decided Canny would be a self-serve product and focus on small to mid-sized companies. Here’s why we’re saying no to big customers.
Year in review: Lessons from our second year of bootstrapping Canny
It’s been two years since we launched Canny. Here are some lessons from this past year and how you might apply them to your company.
How we’ve managed to attract top talent to our early-stage startup
Hiring top talent can be crucial to the success of your business. Here’s how we’ve been able to attract rockstars to our small team.
A year of writing
Being able to articulate thoughts in a concise, easy to understand way is a practiced skill. The only way I’m going to get better at it is by doing it. Here are some things I’m doing to be a better writer this year.
