Author: Sarah Hum

Canny Best Practices: Status changes

Canny Best Practices: Status changes

Keep your customers in the loop with new features. Here’s how to use each Canny status to communicate updates to your customers.

Canny Best Practices: Responding to feedback

Canny Best Practices: Responding to feedback

Responding to all customer feedback is almost impossible. Here are some guidelines to help you craft responses to feedback.

Canny Best Practices: How to position feature voting to customers

Canny Best Practices: How to position feature voting to customers

Adopting a new system can be both exciting and scary. Here are some tips on how to rally your customers around Canny.

Saying no to big customers

Saying no to big customers

We decided Canny would be a self-serve product and focus on small to mid-sized companies. Here’s why we’re saying no to big customers.

Year in review: Lessons from our second year of bootstrapping Canny

Year in review: Lessons from our second year of bootstrapping Canny

It’s been two years since we launched Canny. Here are some lessons from this past year and how you might apply them to your company.

How we’ve managed to attract top talent to our early-stage startup

How we’ve managed to attract top talent to our early-stage startup

Hiring top talent can be crucial to the success of your business. Here’s how we’ve been able to attract rockstars to our small team.

A year of writing

A year of writing

Being able to articulate thoughts in a concise, easy to understand way is a practiced skill. The only way I’m going to get better at it is by doing it. Here are some things I’m doing to be a better writer this year.

Reflections from the last 2 years as a founder

Reflections from the last 2 years as a founder

Two years ago, Sarah quit her comfortable desk job at Facebook. Here are some things she learned along the way.

Building your brand by telling your story

Building your brand by telling your story

Telling your story is a great way to build your brand. Here are some ways we’re using storytelling to build awareness for Canny.

First hire to first fire

First hire to first fire

Being able to hire someone with our hard-earned revenue is very rewarding. But it’s not easy! Read about our experience and takeaways from growing our team.

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