Author: Sarah Hum

Why work at Canny

Why work at Canny

Here are some of the reasons why our team loves working at Canny. Check out jobs.canny.io if these points resonate with you!

Canny Best Practices: Canny for customer support/success

Canny Best Practices: Canny for customer support/success

A big part of customer success is making sure users are equipped with the features they need. As a customer support agent, you get feedback all the time. Sometimes, the functionality customers are looking for doesn’t exist. Sometimes, the functionality is confusing or hard to find.

Canny Best Practices: Canny for sales

Canny Best Practices: Canny for sales

Customer-facing roles, like sales, can benefit from using Canny in many ways. Here are some ideas for your team.

Canny Best Practices: Canny for product management

Canny Best Practices: Canny for product management

Canny was made with product managers in mind. Here’s how Canny will help you be more confident in your product decisions.

Canny Best Practices: Feedback board use cases

Canny Best Practices: Feedback board use cases

Feedback boards are the highest layer of organization in Canny. Setting up boards can be confusing, but once you have a good setup, you’ll be good to go.

The end of our digital nomad journey

The end of our digital nomad journey

After living the digital nomad life for the last two years, we’re settling down. Here’s why and where.

Canny Best Practices: Using Canny internally

Canny Best Practices: Using Canny internally

As your team grows, information gets siloed. Using Canny internally to keep track of your team’s feedback in one place is hugely beneficial.

Canny Best Practices: User Segmentation

Canny Best Practices: User Segmentation

Not all users are created equal. User segmentation allows you to look at feedback based on your most important user groups.

Making a product video with no time and no budget

Making a product video with no time and no budget

Making product videos is a great way to get people excited about your product and boost brand affinity. Here’s how we do it with practically no time and no budget.

Canny Best Practices: Using Canny privately

Canny Best Practices: Using Canny privately

Many teams on Canny opt not to use it publicly with their customers. Instead, they use it as a tool to empower customer-facing teammates.

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