Author: Sarah Hum

Canny best practices: Using Canny internally

Canny best practices: Using Canny internally

As your team grows, information gets siloed. Using Canny internally to keep track of your team’s feedback in one place is hugely beneficial.

Canny best practices: User segmentation

Canny best practices: User segmentation

Not all users are created equal. User segmentation allows you to look at feedback based on your most important user groups.

Making a product video with no time and no budget

Making a product video with no time and no budget

Making product videos is a great way to get people excited about your product and boost brand affinity. Here’s how we do it with practically no time and no budget.

Canny best practices: Using Canny privately

Canny best practices: Using Canny privately

Many teams on Canny opt not to use it publicly with their customers. Instead, they use it as a tool to empower customer-facing teammates.

Canny best practices: Status changes

Canny best practices: Status changes

Keep your customers in the loop with new features. Here’s how to use each Canny status to communicate updates to your customers.

Canny best practices: Responding to feedback

Canny best practices: Responding to feedback

Responding to all customer feedback is almost impossible. Here are some guidelines to help you craft responses to feedback.

Canny best practices: How to position feature voting to customers

Canny best practices: How to position feature voting to customers

Adopting a new system can be both exciting and scary. Here are some tips on how to rally your customers around Canny.

Saying no to big customers

Saying no to big customers

We decided Canny would be a self-serve product and focus on small to mid-sized companies. Here’s why we’re saying no to big customers.

Year in review: Lessons from our second year of bootstrapping Canny

Year in review: Lessons from our second year of bootstrapping Canny

It’s been two years since we launched Canny. Here are some lessons from this past year and how you might apply them to your company.

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