Not all users are created equal. User segmentation allows you to look at feedback based on your most important user groups.
Author: Sarah Hum
Making product videos is a great way to get people excited about your product and boost brand affinity. Here’s how we do it with practically no time and no budget.
Many teams on Canny opt not to use it publicly with their customers. Instead, they use it as a tool to empower customer-facing teammates.
Responding to all customer feedback is almost impossible. Here are some guidelines to help you craft responses to feedback.
We decided Canny would be a self-serve product and focus on small to mid-sized companies. Here’s why we’re saying no to big customers.
It’s been two years since we launched Canny. Here are some lessons from this past year and how you might apply them to your company.
Hiring top talent can be crucial to the success of your business. Here’s how we’ve been able to attract rockstars to our small team.
Being able to articulate thoughts in a concise, easy to understand way is a practiced skill. The only way I’m going to get better at it is by doing it. Here are some things I’m doing to be a better writer this year.