How to get customer feedback for your SaaS product
Customer feedback can help you make informed and useful business decisions on your SaaS product. But, sometimes it can be hard to get the feedback you need.
Year three in review: Lessons from growing our bootstrapped startup
It’s officially been three years since we launched Canny. It’s always interesting for us to take a moment and reflect on what we’ve done and learned so far.
Lessons from a year of team retreats
Last year, we went on four international team retreats. As a fully remote team, we knew how beneficial it would be for all of us to meet up in person. Ever since, we’ve been hooked.
How to choose the right support channels for your software product
Getting started with providing great support can be tricky. There are endless support channels available, and choosing between them is hard.
How to write effective case studies for your software product
Case studies are one of the best ways to communicate product value to potential customers. However, good case studies take time and commitment.
Evaluating the best public product roadmap examples (with screenshots!)
There are many benefits to having a public roadmap. However, finding good public product roadmap examples can be hard.
How to know if you need a customer feedback tool
Most of us have used a spreadsheet as a product feedback “tool” at some point. However, there comes a time where a solution that simple isn’t enough.
Improving communication between product and support
Product and support are often portrayed as the two parts of a business that just “can’t get along”. Improving communication between these teams can be challenging.
How to communicate product value to potential customers
You’ve built a piece of software. You think your product value is through the roof. It’s useful, functional, and overall amazing. There’s a problem, though.
