How to ask for feedback for your SaaS product the right way
How do you ask for feedback without being overwhelming, while still maintaining the quality of what you get in return?
What is NPS and how to use it to gauge customer satisfaction
There’s a simple metric that gives you a good, easy snapshot of your customers’ satisfaction. What is NPS (Net Promoter Score) and how do you use it?
Saying no to big customers
We decided Canny would be a self-serve product and focus on small to mid-sized companies. Here’s why we’re saying no to big customers.
Different types of customer feedback (and what to do with them)
Paying attention to what your customers are saying is the best thing you can do for your business.
A guide to roadmap prioritization for small companies
Roadmap prioritization can be challenging, especially for small teams. Here’s a guide to help your team prioritize the most impactful work.
Year in review: Lessons from our second year of bootstrapping Canny
It’s been two years since we launched Canny. Here are some lessons from this past year and how you might apply them to your company.
How we’ve managed to attract top talent to our early-stage startup
Hiring top talent can be crucial to the success of your business. Here’s how we’ve been able to attract rockstars to our small team.
A year of writing
Being able to articulate thoughts in a concise, easy to understand way is a practiced skill. The only way I’m going to get better at it is by doing it. Here are some things I’m doing to be a better writer this year.
Reflections from the last 2 years as a founder
Two years ago, Sarah quit her comfortable desk job at Facebook. Here are some things she learned along the way.
Building your brand by telling your story
Telling your story is a great way to build your brand. Here are some ways we’re using storytelling to build awareness for Canny.
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