Canny Best Practices: Organizing feedback
Get your feedback organized right from the start. By setting up the appropriate feedback organization structure, reviewing feedback will be easy.
Lessons from a year of team retreats
Last year, we went on four international team retreats. As a fully remote team, we knew how beneficial it would be for all of us to meet up in person. Ever since, we’ve been hooked.
How to choose the right support channels for your software product
Getting started with providing great support can be tricky. There are endless support channels available, and choosing between them is hard.
How to write effective case studies for your software product
Case studies are one of the best ways to communicate product value to potential customers. However, good case studies take time and commitment.
Best public product roadmap examples
There are many benefits to having a public roadmap. However, finding good public product roadmap examples can be hard.
How to know if you need a product feedback tool
Most of us have used a spreadsheet as a product feedback “tool” at some point. However, there comes a time where a solution that simple isn’t enough.
Why work at Canny
Here are some of the reasons why our team loves working at Canny. Check out jobs.canny.io if these points resonate with you!
How to announce product updates and features
Product updates are exciting. However—you have to get others excited, too. Here’s how to make sure your announcements make a splash.
Canny Best Practices: Canny for customer support/success
Success and support are the glue between customers and the product team. It’s your responsibility to understand customer problems and communicate that to product.
Improving communication between product and support
Product and support are often portrayed as the two parts of a business that just “can’t get along”. Improving communication between these teams can be challenging.
