Product roadmaps—whether they’re internal or public—are a great asset for any SaaS company. However, they’re only truly useful if a few key practices are followed.
If you’ve worked in a customer-facing role at a SaaS company, then you’ve received feature requests before. How do you manage these customer expectations?
Internal product roadmaps have benefits way beyond keeping development work organized. Getting to them requires pulling them out of their narrow context.
No matter how hard you work at acquiring new customers, it’s useless if you have a “leaky bucket”—a high churn rate. Here’s how customer success can help.
Rejecting customers’ ideas is never easy. However, the right tone and attitude can make a huge difference. Here’s how to say no to feature requests the right way.
There’s no “official” definition of being “customer focused”. Most companies have made up their own. Here are some tips to get you started.