Customer feedback is incredibly valuable—but you need a system to manage it. Canny helps you organize customer feedback, so you can make better decisions.
Canny was made with product managers in mind. Here’s how Canny works as a product management tool to help you be more confident in your product decisions.
We love a good tech stack—but too much tech can weigh down your workflow. Here’s how to figure out if you actually need a new piece of software or tool in your toolkit.
Most companies focus on transparency for customers as the main benefit of having a public roadmap. However, there’s a whole other side to it. Here are 3 important ways having a public roadmap will benefit not just your customers, but your entire business.
Churn isn’t always preventable. But, you can increase customer loyalty by listening to what your customers have to say—and acting on customer feedback.
Roadmaps—whether they’re internal or public—are a great asset for any SaaS company. However, they’re only truly useful if a few key product roadmap best practices are followed.
Negative feedback is actually something to look forward to. It gives you a cold, hard dose of reality. Here’s how to handle dissenting, negative feedback from customers, and how your product can benefit from it.
Most companies do feedback wrong. It’s demoralizing to users and creates tons of extra work for you. The best way to collect user feedback? Let your users submit and vote on feature requests.