Encouraging dissent: Why negative feedback is valuable

Encouraging dissent: Why negative feedback is valuable

Negative feedback is actually something to look forward to. It gives you a cold, hard dose of reality. Here’s how to handle dissenting, negative feedback from customers, and how your product can benefit from it.

The best way to collect user feedback

The best way to collect user feedback

Most companies do feedback wrong. It’s demoralizing to users and creates tons of extra work for you. The best way to collect user feedback? Let your users submit and vote on feature requests.

Understanding customer feedback: Why it matters who is saying what

Understanding customer feedback: Why it matters who is saying what

The key to understanding customer feedback? Knowing which customers are giving it. Here’s why it’s important to track where your feedback is coming from.

Using the Canny Changelog to close the customer feedback loop

Using the Canny Changelog to close the customer feedback loop

The customer feedback cycle should always end with communicating what’s finished. Increase feature awareness and adoption by using a changelog.

6 ways for SaaS businesses to use visual social proof

6 ways for SaaS businesses to use visual social proof

People are more likely to buy something if others already have—especially others they trust. Here’s how SaaS businesses can use visual social proof to highlight existing customers, integrations, and more.

How to announce product updates and features

How to announce product updates and features

Product updates are exciting. However—you have to get others excited, too. Here’s how to make sure your announcements get noticed.

How to ask the right customer feedback questions

How to ask the right customer feedback questions

Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.

How to say no to product feature requests

How to say no to product feature requests

Rejecting customers’ ideas is never easy. However, the right tone and attitude can make a huge difference. Here’s how to say no to feature requests the right way.

Product adoption: How to get your team to use new tools

Product adoption: How to get your team to use new tools

Most teams use a lot of tools—and it can be hard to get everyone on board with a new one. Here’s how to get product adoption from your team from the very beginning.

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