Canny Best Practices

Make the most out of Canny by using these tips

Product adoption: How to get your team to use new tools

Product adoption: How to get your team to use new tools

Most teams use a lot of tools—and it can be hard to get everyone on board with a new one. Here’s how to get product adoption from your team from the very beginning.

Canny Best Practices: Organizing feedback

Canny Best Practices: Organizing feedback

Get your feedback organized right from the start. By setting up the appropriate feedback organization structure, reviewing feedback will be easy.

Canny Best Practices: Canny for customer support/success

Canny Best Practices: Canny for customer support/success

Success and support are the glue between customers and the product team. It’s your responsibility to understand customer problems and communicate that to product.

Canny Best Practices: Canny for sales

Canny Best Practices: Canny for sales

Customer-facing roles, like sales, can benefit from using Canny in many ways. Here are some ideas for your team.

Canny Best Practices: Canny for product management

Canny Best Practices: Canny for product management

Canny was made with product managers in mind. Here’s how Canny will help you be more confident in your product decisions.

Canny Best Practices: Feedback board use cases

Canny Best Practices: Feedback board use cases

Feedback boards are the highest layer of organization in Canny. Setting up boards can be confusing, but once you have a good setup, you’ll be good to go.

Canny Best Practices: Using Canny internally

Canny Best Practices: Using Canny internally

As your team grows, information gets siloed. Using Canny internally to keep track of your team’s feedback in one place is hugely beneficial.

Canny Best Practices: User Segmentation

Canny Best Practices: User Segmentation

Not all users are created equal. User segmentation allows you to look at feedback based on your most important user groups.

Canny Best Practices: Using Canny privately

Canny Best Practices: Using Canny privately

Many teams on Canny opt not to use it publicly with their customers. Instead, they use it as a tool to empower customer-facing teammates.

Canny Best Practices: Status changes

Canny Best Practices: Status changes

Keep your customers in the loop with new features. Here’s how to use each Canny status to communicate updates to your customers.

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Sarah Hum

Hey there, I'm one of the co-founders of Canny. As a founder, I dabble in pretty much everything but my expertise is in product design. I enjoy parfaits and singing a cappella.

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