A big part of customer success is making sure users are equipped with the features they need. As a customer support agent, you get feedback all the time. Sometimes, the functionality customers are looking for doesn’t exist. Sometimes, the functionality is confusing or hard to find. …
Canny Best Practices
Make the most out of Canny by using these tips
Customer-facing roles, like sales, can benefit from using Canny in many ways. Here are some ideas for your team.
Feedback boards are the highest layer of organization in Canny. Setting up boards can be confusing, but once you have a good setup, you’ll be good to go.
As your team grows, information gets siloed. Using Canny internally to keep track of your team’s feedback in one place is hugely beneficial.
Many teams on Canny opt not to use it publicly with their customers. Instead, they use it as a tool to empower customer-facing teammates.
Keep your customers in the loop with new features. Here’s how to use each Canny status to communicate updates to your customers.