Make the most out of Canny by using these tips
A big part of customer success is making sure users are equipped with the features they need. As a customer support agent, you get feedback all the time. Sometimes, the functionality customers are looking for doesn’t exist. Sometimes, the functionality is confusing or hard to find. …
Customer-facing roles, like sales, can benefit from using Canny in many ways. Here are some ideas for your team.
Canny was made with product managers in mind. Here’s how Canny will help you be more confident in your product decisions.
Feedback boards are the highest layer of organization in Canny. Setting up boards can be confusing, but once you have a good setup, you’ll be good to go.
As your team grows, information gets siloed. Using Canny internally to keep track of your team’s feedback in one place is hugely beneficial.
Not all users are created equal. User segmentation allows you to look at feedback based on your most important user groups.
Many teams on Canny opt not to use it publicly with their customers. Instead, they use it as a tool to empower customer-facing teammates.
Keep your customers in the loop with new features. Here’s how to use each Canny status to communicate updates to your customers.
Responding to all customer feedback is almost impossible. Here are some guidelines to help you craft responses to feedback.
Adopting a new system can be both exciting and scary. Here are some tips on how to rally your customers around Canny.
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