Canny Best Practices

Make the most out of Canny by using these tips

100,000 reasons to track client feedback

100,000 reasons to track client feedback

A few weeks ago I closed my 25,000th support ticket in Intercom. I want to share a bit about my customer support strategy and how it transformed over the years.

How design can help your startup stand out: tips from a designer founder

How design can help your startup stand out: tips from a designer founder

I’m Sarah Hum – a designer co-founder at Canny. Here’s how design principles guide our product development. And here’s how you can use them for your startup!

Master product planning with these free roadmap templates + examples

Master product planning with these free roadmap templates + examples

Master the art of product planning – check out these free roadmap templates. Learn strategic planning, enhance team communication, and align with your goals.

8 ways SaaS companies can use AI to get ahead

8 ways SaaS companies can use AI to get ahead

You can save lots of time with artificial intelligence. Here’s how AI can help automate tedious tasks in each department! Check out this AI SaaS-focused blog post.

Why do you need release notes? (featuring great examples and templates)

Why do you need release notes? (featuring great examples and templates)

When you improve your product, tell the world about it! One of the best ways is product announcements. Here’s your guide to release notes + examples & templates!

Why customer feedback is essential: the ultimate guide to effective feedback programs

Why customer feedback is essential: the ultimate guide to effective feedback programs

How can you really understand your customers? The best way is to ask your users. Here’s how you can set up a feedback management system and rely on feedback.

The 2024 guide to product prioritization + the best frameworks

The 2024 guide to product prioritization + the best frameworks

Choosing the right thing to build can determine whether your product succeeds or fails. But what exactly is product prioritization? Keep reading!

Canny for B2B companies

Canny for B2B companies

We’re exploring how Canny can help your business thrive, especially in the B2B context.

Webinar recap: how to sell more and delight customers through feedback management

Webinar recap: how to sell more and delight customers through feedback management

On June 22, 2023 we hosted a panel discussion exploring how sales can benefit from feedback management. In case you missed it, we recorded it, and will summarize the key points here. Keep reading to find out how user feedback can boost your sales! We had

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