Customer-facing teams are the glue between your customers and your product team. Here’s how a customer feedback tool can help success and support teams.
Canny Best Practices
Make the most out of Canny by using these tips
Customer-facing roles, like sales, can benefit from using Canny in many ways. Here’s how Canny can add value when used as a feedback tool for sales.
Customer feedback is incredibly valuable—but you need a system to manage it. Canny helps you organize customer feedback, so you can make better decisions.
Canny was made with product managers in mind. Here’s how Canny works as a product management tool to help you be more confident in your product decisions.
The customer feedback cycle should always end with communicating what’s finished. Increase feature awareness and adoption by using a changelog.
Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.
Feedback boards are the highest layer of organization in Canny. Setting up boards can be confusing, but once you have a good setup, you’ll be good to go.
As your team grows, information gets siloed. Using Canny internally to keep track of your team’s feedback in one place is hugely beneficial.