Canny Best Practices

Make the most out of Canny by using these tips

Using the Canny Changelog to close the customer feedback loop

Using the Canny Changelog to close the customer feedback loop

The customer feedback cycle should always end with communicating what’s finished. Increase feature awareness and adoption by using a changelog.

How to ask the right customer feedback questions

How to ask the right customer feedback questions

Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.

Canny best practices: Organizing feedback

Canny best practices: Organizing feedback

Get your feedback organized right from the start. By setting up the appropriate feedback organization structure, reviewing feedback will be easy.

Canny for customer success: Using Canny on customer support teams

Canny for customer success: Using Canny on customer support teams

Success and support are the glue between customers and the product team. It’s your responsibility to understand customer problems and communicate that to product.

Canny for sales: Using Canny as a sales tool

Canny for sales: Using Canny as a sales tool

Customer-facing roles, like sales, can benefit from using Canny in many ways. Here are some ideas for your team.

Canny for product managers: Using Canny as a product management tool

Canny for product managers: Using Canny as a product management tool

Canny was made with product managers in mind. Here’s how Canny works as a product management tool to help you be more confident in your product decisions.

Canny best practices: Feedback board use cases

Canny best practices: Feedback board use cases

Feedback boards are the highest layer of organization in Canny. Setting up boards can be confusing, but once you have a good setup, you’ll be good to go.

Canny best practices: Using Canny internally

Canny best practices: Using Canny internally

As your team grows, information gets siloed. Using Canny internally to keep track of your team’s feedback in one place is hugely beneficial.

Canny best practices: User segmentation

Canny best practices: User segmentation

Not all users are created equal. User segmentation allows you to look at feedback based on your most important user groups.

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Sarah Hum

Hey there, I'm one of the co-founders of Canny. As a founder, I dabble in pretty much everything but my expertise is in product design. I enjoy parfaits and singing a cappella.

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