Using Canny to integrate user feedback into your roadmapping and planning meetings
Strategic roadmapping and planning meetings are often missing a crucial element: They don’t include the voice of the customer.
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Canny Best Practices
Make the most out of Canny by using these tips
4 ways to make your user feedback tool more accessible to customers
If it’s inconvenient for your users to give feedback on your product, you won’t be hearing from them. Here’s how to make it easy for your customers to share their feedback.
Moderating user comments diplomatically
What if user feedback turns negative? Here’s how to moderate comments and ensure that your feedback boards are a place for productive discussion.
Canny for customer success: Using Canny on customer support teams
Customer-facing teams are the glue between your customers and your product team. Here’s how a customer feedback tool can help success and support teams.
Canny for sales: Using Canny as a feedback tool for sales teams
Customer-facing roles, like sales, can benefit from using Canny in many ways. Here’s how Canny can add value when used as a feedback tool for sales.
Canny best practices: How to organize customer feedback
Customer feedback is incredibly valuable—but you need a system to manage it. Canny helps you organize customer feedback, so you can make better decisions.
Canny for product managers: Using Canny as a product management tool
Canny was made with product managers in mind. Here’s how Canny works as a product management tool to help you be more confident in your product decisions.
Using the Canny Changelog to close the customer feedback loop
The customer feedback cycle should always end with communicating what’s finished. Increase feature awareness and adoption by using a changelog.
How to ask the right customer feedback questions
Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.