Many teams on Canny opt not to use it publicly with their customers. Instead, they use it as a tool to empower customer-facing teammates.

Keep your customers in the loop with new features. Here’s how to use each Canny status to communicate updates to your customers.

Responding to all customer feedback is almost impossible. Here are some guidelines to help you craft responses to feedback.

Adopting a new system can be both exciting and scary. Here are some tips on how to rally your customers around Canny.