Canny Best Practices: Organizing feedback
Get your feedback organized right from the start. By setting up the appropriate feedback organization structure, reviewing feedback will be easy.
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Canny Best Practices
Make the most out of Canny by using these tips
Canny Best Practices: Canny for customer support/success
Success and support are the glue between customers and the product team. It’s your responsibility to understand customer problems and communicate that to product.
Canny Best Practices: Canny for sales
Customer-facing roles, like sales, can benefit from using Canny in many ways. Here are some ideas for your team.
Canny Best Practices: Canny for product management
Canny was made with product managers in mind. Here’s how Canny will help you be more confident in your product decisions.
Canny Best Practices: Feedback board use cases
Feedback boards are the highest layer of organization in Canny. Setting up boards can be confusing, but once you have a good setup, you’ll be good to go.
Canny Best Practices: Using Canny internally
As your team grows, information gets siloed. Using Canny internally to keep track of your team’s feedback in one place is hugely beneficial.
Canny Best Practices: User Segmentation
Not all users are created equal. User segmentation allows you to look at feedback based on your most important user groups.
Canny Best Practices: Using Canny privately
Many teams on Canny opt not to use it publicly with their customers. Instead, they use it as a tool to empower customer-facing teammates.
Canny Best Practices: Status changes
Keep your customers in the loop with new features. Here’s how to use each Canny status to communicate updates to your customers.
Canny Best Practices: Responding to feedback
Responding to all customer feedback is almost impossible. Here are some guidelines to help you craft responses to feedback.
