Moderating user comments diplomatically
What if user feedback turns negative? Here’s how to moderate comments and ensure that your feedback boards are a place for productive discussion.
© Canny 2020
Canny Best Practices
Make the most out of Canny by using these tips
Canny for customer success: Using Canny on customer support teams
Customer-facing teams are the glue between your customers and your product team. Here’s how a customer feedback tool can help success and support teams.
Canny for sales: Using Canny as a feedback tool for sales teams
Customer-facing roles, like sales, can benefit from using Canny in many ways. Here’s how Canny can add value when used as a feedback tool for sales.
Canny best practices: How to organize customer feedback
Customer feedback is incredibly valuable—but you need a system to manage it. Canny helps you organize customer feedback, so you can make better decisions.
Canny for product managers: Using Canny as a product management tool
Canny was made with product managers in mind. Here’s how Canny works as a product management tool to help you be more confident in your product decisions.
Using the Canny Changelog to close the customer feedback loop
The customer feedback cycle should always end with communicating what’s finished. Increase feature awareness and adoption by using a changelog.
How to ask the right customer feedback questions
Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.
Canny best practices: Feedback board use cases
Feedback boards are the highest layer of organization in Canny. Setting up boards can be confusing, but once you have a good setup, you’ll be good to go.
Canny best practices: Using Canny internally
As your team grows, information gets siloed. Using Canny internally to keep track of your team’s feedback in one place is hugely beneficial.
