How to tackle real-life social media customer service obstacles
Companies keeping social media in the marketing department alone are missing out on a huge opportunity—the chance to give the people what they want.
© Canny 2019
Customer Feedback
How to collect and manage customer feedback like a pro
Managing customer expectations for new feature requests
If you’ve worked in a customer-facing role at a SaaS company, then you’ve received feature requests before. How do you manage these customer expectations?
How to reduce SaaS churn with perfectly timed customer success
No matter how hard you work at acquiring new customers, it’s useless if you have a “leaky bucket”—a high churn rate. Here’s how customer success can help.
Are all feature voting tools equally bad?
When people think of “feature voting tools”, they imagine a basic upvote-downvote system. However, feature voting has come a long way since then.
How to say no to product feature requests
Rejecting customers’ ideas is never easy. However, the right tone and attitude can make a huge difference. Here’s how to say no to feature requests the right way.
How to start making your business customer focused
There’s no “official” definition of being “customer focused”. Most companies have made up their own. Here are some tips to get you started.
How to deal with negative customer feedback
Every company gets negative customer feedback. It will happen, no matter how hard you try to be flawless. The only thing you can control is how you react.
How to ask for feedback for your SaaS product the right way
How do you ask for feedback without being overwhelming, while still maintaining the quality of what you get in return?
What is NPS and how to use it to gauge customer satisfaction
There’s a simple metric that gives you a good, easy snapshot of your customers’ satisfaction. What is NPS (Net Promoter Score) and how do you use it?
Different types of customer feedback (and what to do with them)
Paying attention to what your customers are saying is the best thing you can do for your business.
