Customer Feedback

How to collect and manage customer feedback like a pro

What happens if you ignore user feedback?

What happens if you ignore user feedback?

If you ignore user feedback, your users will think you don’t care about them. This doesn’t mean saying yes to every request—but it does mean taking action.

Increasing customer loyalty by collecting feedback

Increasing customer loyalty by collecting feedback

Churn isn’t always preventable. But, you can increase customer loyalty by listening to what your customers have to say—and acting on customer feedback.

Encouraging dissent: Why negative feedback is valuable

Encouraging dissent: Why negative feedback is valuable

Negative feedback is actually something to look forward to. It gives you a cold, hard dose of reality. Here’s how to handle dissenting, negative feedback from customers, and how your product can benefit from it.

The best way to collect user feedback

The best way to collect user feedback

Most companies do feedback wrong. It’s demoralizing to users and creates tons of extra work for you. The best way to collect user feedback? Let your users submit and vote on feature requests.

Understanding customer feedback: Why it matters who is saying what

Understanding customer feedback: Why it matters who is saying what

The key to understanding customer feedback? Knowing which customers are giving it. Here’s why it’s important to track where your feedback is coming from.

How to ask the right customer feedback questions

How to ask the right customer feedback questions

Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.

How to say no to product feature requests

How to say no to product feature requests

Rejecting customers’ ideas is never easy. However, the right tone and attitude can make a huge difference. Here’s how to say no to feature requests the right way.

If you’re a SaaS product manager, should you use feature voting?

If you’re a SaaS product manager, should you use feature voting?

Using feature voting is a simple way to collect and understand customer feedback. And, it helps product managers make more informed decisions around what to build next.

Product roadmap planning: How to prioritize your roadmap

Product roadmap planning: How to prioritize your roadmap

Product roadmap planning can be challenging—especially if you have a small team. Here’s a step-by-step method for prioritizing your product roadmap.

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Elen Veenpere

Marketer at Canny. Elen enjoys drinking unnecessary amounts of coffee, typing words, and filling out marketing spreadsheets.

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