Customer Feedback

How to collect and manage customer feedback like a pro

100,000 reasons to track client feedback

100,000 reasons to track client feedback

A few weeks ago I closed my 25,000th support ticket in Intercom. I want to share a bit about my customer support strategy and how it transformed over the years.

Feedback management tips from 14 leading female product leaders

Feedback management tips from 14 leading female product leaders

Today is International Women’s Day, and we’re focusing on prominent women in product management. This post guides product managers on enhancing feedback management.

How to conduct user interviews to uncover the best insights

How to conduct user interviews to uncover the best insights

User interviews are one of the best ways to understand your customers. Why? You get to hear straight from them. Let’s explore how to do these interviews well.

Why feedback is your ultimate growth hack for 2024

Why feedback is your ultimate growth hack for 2024

User feedback will help you move the needle in 2024. Here’s how.

How to use customer feedback in product development

How to use customer feedback in product development

Wondering how to use customer feedback in product development? Learn innovative strategies to use customer feedback and build impactful SaaS products.

How to build a culture of continuous feedback in the workplace

How to build a culture of continuous feedback in the workplace

A culture of ongoing feedback can bring many benefits to your workplace. Let’s explore why it’s important and how to set it up in your business.

Why customer feedback is essential: the ultimate guide to effective feedback programs

Why customer feedback is essential: the ultimate guide to effective feedback programs

How can you really understand your customers? The best way is to ask your users. Here’s how you can set up a feedback management system and rely on feedback.

How to write engaging customer feedback emails (+ examples for inspiration)

How to write engaging customer feedback emails (+ examples for inspiration)

Customer feedback emails are key to business success. But how can you generate customer responses? Write using these tips and our feedback email examples.

How to report your customer experience ROI

How to report your customer experience ROI

A guide to measuring and reporting your customer experience. CX ROI can be difficult to pin down. Here’s how to do it right.

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