Customer Feedback

How to collect and manage customer feedback like a pro

How to give good feedback to a SaaS product

How to give good feedback to a SaaS product

Many of us like to think we know how to give good feedback for a SaaS product. However, that might not always be the case.

Beta testing: how to choose testers from your user base

Beta testing: how to choose testers from your user base

There are customers that are easy to get feedback from and who are qualified for beta testing. And then there are customers who aren’t. How do you choose?

Debunking the “faster horse” concern in customer feedback

Debunking the “faster horse” concern in customer feedback

Open customer feedback can be scary. What if someone asks for a “faster horse”? You’re going to have to build it, right? Nope.

3 situations where not listening to customers is fine

3 situations where not listening to customers is fine

Most companies are terrified at the idea of “not listening to customers”. However, some feedback does not come from a good place. Here’s how to respond.

How to tackle real-life social media customer service obstacles

How to tackle real-life social media customer service obstacles

Companies keeping social media in the marketing department alone are missing out on a huge opportunity—the chance to give the people what they want.

Managing customer expectations for new feature requests

Managing customer expectations for new feature requests

If you’ve worked in a customer-facing role at a SaaS company, then you’ve received feature requests before. How do you manage these customer expectations?

How to reduce SaaS churn with perfectly timed customer success

How to reduce SaaS churn with perfectly timed customer success

No matter how hard you work at acquiring new customers, it’s useless if you have a “leaky bucket”—a high churn rate. Here’s how customer success can help.

Are all feature voting tools equally bad?

Are all feature voting tools equally bad?

When people think of “feature voting tools”, they imagine a basic upvote-downvote system. However, feature voting has come a long way since then.

How to say no to product feature requests

How to say no to product feature requests

Rejecting customers’ ideas is never easy. However, the right tone and attitude can make a huge difference. Here’s how to say no to feature requests the right way.

How to start making your business customer focused

How to start making your business customer focused

There’s no “official” definition of being “customer focused”. Most companies have made up their own. Here are some tips to get you started.

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Elen Veenpere

Marketer at Canny. Elen enjoys drinking unnecessary amounts of coffee, typing words, and filling out marketing spreadsheets.

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