Increasing customer loyalty by collecting feedback
Churn isn’t always preventable. But, you can increase customer loyalty by listening to what your customers have to say—and acting on customer feedback.
© Canny 2020
Customer Feedback
How to collect and manage customer feedback like a pro
Encouraging dissent: Why negative feedback is valuable
Negative feedback is actually something to look forward to. It gives you a cold, hard dose of reality. Here’s how to handle dissenting, negative feedback from customers, and how your product can benefit from it.
The best way to collect user feedback
Most companies do feedback wrong. It’s demoralizing to users and creates tons of extra work for you. The best way to collect user feedback? Let your users submit and vote on feature requests.
Understanding customer feedback: Why it matters who is saying what
The key to understanding customer feedback? Knowing which customers are giving it. Here’s why it’s important to track where your feedback is coming from.
How to ask the right customer feedback questions
Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.
How to say no to product feature requests
Rejecting customers’ ideas is never easy. However, the right tone and attitude can make a huge difference. Here’s how to say no to feature requests the right way.
If you’re a SaaS product manager, should you use feature voting?
Using feature voting is a simple way to collect and understand customer feedback. And, it helps product managers make more informed decisions around what to build next.
Product roadmap planning: How to prioritize your roadmap
Product roadmap planning can be challenging—especially if you have a small team. Here’s a step-by-step method for prioritizing your product roadmap.
Should you have a public roadmap?
Public roadmaps show everyone what you’ve been working on. This can be a little intimidating. So, should you have a public roadmap, or are they a bad idea?
