How to collect and manage customer feedback like a pro
If it’s inconvenient for your users to give feedback on your product, you won’t be hearing from them. Here’s how to make it easy for your customers to share their feedback.
Our top articles of 2020 on customer feedback, roadmapping, startup behind-the-scenes, and lessons learned while bootstrapping SaaS.
A solid referral marketing program is more than just asking users to say nice things about your product. Here’s how to ask for referrals based on user feedback.
If you ignore user feedback, your users will think you don’t care about them. This doesn’t mean saying yes to every request—but it does mean taking action.
Churn isn’t always preventable. But, you can increase customer loyalty by listening to what your customers have to say—and acting on customer feedback.
Negative feedback is actually something to look forward to. It gives you a cold, hard dose of reality. Here’s how to handle dissenting, negative feedback from customers, and how your product can benefit from it.
Most companies do feedback wrong. It’s demoralizing to users and creates tons of extra work for you. The best way to collect user feedback? Let your users submit and vote on feature requests.
The key to understanding customer feedback? Knowing which customers are giving it. Here’s why it’s important to track where your feedback is coming from.
Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.
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