Using Canny to integrate user feedback into your roadmapping and planning meetings
Strategic roadmapping and planning meetings are often missing a crucial element: They don’t include the voice of the customer.
© Canny 2021
Customer Feedback
How to collect and manage customer feedback like a pro
How growth teams use customer feedback
The goal of growth teams is to promote a company’s growth while improving customer experience—and to do this, customer feedback is essential.
4 ways to make your user feedback tool more accessible to customers
If it’s inconvenient for your users to give feedback on your product, you won’t be hearing from them. Here’s how to make it easy for your customers to share their feedback.
Best of 2020: Our top articles on customer feedback, roadmapping, and SaaS
Our top articles of 2020 on customer feedback, roadmapping, startup behind-the-scenes, and lessons learned while bootstrapping SaaS.
Supercharging customer feedback: When to ask for referrals
A solid referral marketing program is more than just asking users to say nice things about your product. Here’s how to ask for referrals based on user feedback.
What happens if you ignore user feedback?
If you ignore user feedback, your users will think you don’t care about them. This doesn’t mean saying yes to every request—but it does mean taking action.
Increasing customer loyalty by collecting feedback
Churn isn’t always preventable. But, you can increase customer loyalty by listening to what your customers have to say—and acting on customer feedback.
Encouraging dissent: Why negative feedback is valuable
Negative feedback is actually something to look forward to. It gives you a cold, hard dose of reality. Here’s how to handle dissenting, negative feedback from customers, and how your product can benefit from it.
The best way to collect user feedback
Most companies do feedback wrong. It’s demoralizing to users and creates tons of extra work for you. The best way to collect user feedback? Let your users submit and vote on feature requests.