Churn isn’t always preventable. But, you can increase customer loyalty by listening to what your customers have to say—and acting on customer feedback.
How to collect and manage customer feedback like a pro
Negative feedback is actually something to look forward to. It gives you a cold, hard dose of reality. Here’s how to handle dissenting, negative feedback from customers, and how your product can benefit from it.
Most companies do feedback wrong. It’s demoralizing to users and creates tons of extra work for you. The best way to collect user feedback? Let your users submit and vote on feature requests.
The key to understanding customer feedback? Knowing which customers are giving it. Here’s why it’s important to track where your feedback is coming from.
Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.
Rejecting customers’ ideas is never easy. However, the right tone and attitude can make a huge difference. Here’s how to say no to feature requests the right way.
Using feature voting is a simple way to collect and understand customer feedback. And, it helps product managers make more informed decisions around what to build next.
Product roadmap planning can be challenging—especially if you have a small team. Here’s a step-by-step method for prioritizing your product roadmap.