Rejecting customers’ ideas is never easy. However, the right tone and attitude can make a huge difference. Here’s how to say no to feature requests the right way.
How to collect and manage customer feedback like a pro
There’s no “official” definition of being “customer focused”. Most companies have made up their own. Here are some tips to get you started.
How do you ask for feedback without being overwhelming, while still maintaining the quality of what you get in return?
There’s a simple metric that gives you a good, easy snapshot of your customers’ satisfaction. What is NPS (Net Promoter Score) and how do you use it?
Roadmap prioritization can be challenging, especially for small teams. Here’s a guide to help your team prioritize the most impactful work.
We want to make product managers and their companies more successful – and we believe feature voting is a great way to do that.
This feedback form should look familiar. Most apps and websites have one. It’s actually a very costly way to collect feedback: it creates a ton of urgent, manual work. What should you do instead? Let your users vote on feedback. This switch will save you time and money, help …
We recently created a survey in order to better understand how people feel about giving feedback about tech products (like Snapchat, Netflix, etc). We believe our experience building and designing quality products makes our feedback pretty valuable, yet we rarely feel like our voices are …