If you’re a SaaS product manager, should you use feature voting?
Using feature voting is a simple way to collect and understand customer feedback. And, it helps product managers make more informed decisions around what to build next.
© Canny 2020
Customer Feedback
How to collect and manage customer feedback like a pro
Product roadmap planning: How to prioritize your roadmap
Product roadmap planning can be challenging—especially if you have a small team. Here’s a step-by-step method for prioritizing your product roadmap.
Should you have a public roadmap?
Public roadmaps show everyone what you’ve been working on. This can be a little intimidating. So, should you have a public roadmap, or are they a bad idea?
How to ask for feedback for your SaaS product (+ infographic)
How do you ask for feedback without being overwhelming, while still maintaining the quality of the feedback you get in return?
Should you be collecting customer feedback?
Knowing what your users think about your product is important. But when it really comes down to it, why does collecting customer feedback matter—and how can it actually make your product and your business better?
Different types of customer feedback (and what to do with them)
There are many different types of customer feedback. Some you reach out for, and some you don’t—but it’s all valuable. Here’s a breakdown of the types, and what to do with them.
How to get customer feedback for your SaaS product
Customer feedback can help you make informed and useful business decisions on your SaaS product. But, sometimes it can be hard to get the feedback you need.
How to choose the right support channels for your software product
Getting started with providing great support can be tricky. There are endless support channels available, and choosing between them is hard.
How to know if you need a product feedback tool
Most of us have used a spreadsheet as a product feedback “tool” at some point. However, there comes a time where a solution that simple isn’t enough.
Improving communication between product and support
Product and support are often portrayed as the two parts of a business that just “can’t get along”. Improving communication between these teams can be challenging.
