How to say no to product feature requests
Rejecting customers’ ideas is never easy. However, the right tone and attitude can make a huge difference. Here’s how to say no to feature requests the right way.
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Customer Feedback
How to collect and manage customer feedback like a pro
How to start making your business customer focused
There’s no “official” definition of being “customer focused”. Most companies have made up their own. Here are some tips to get you started.
How to deal with negative customer feedback
Every company gets negative customer feedback. It will happen, no matter how hard you try to be flawless. The only thing you can control is how you react.
How to ask for feedback for your SaaS product the right way
How do you ask for feedback without being overwhelming, while still maintaining the quality of what you get in return?
What is NPS and how to use it to gauge customer satisfaction
There’s a simple metric that gives you a good, easy snapshot of your customers’ satisfaction. What is NPS (Net Promoter Score) and how do you use it?
Different types of customer feedback (and what to do with them)
Paying attention to what your customers are saying is the best thing you can do for your business.
A guide to roadmap prioritization for small companies
Roadmap prioritization can be challenging, especially for small teams. Here’s a guide to help your team prioritize the most impactful work.
Why every SaaS product manager should use feature voting
We want to make product managers and their companies more successful – and we believe feature voting is a great way to do that.
The best way to collect user feedback
This feedback form should look familiar. Most apps and websites have one. It’s actually a very costly way to collect feedback: it creates a ton of urgent, manual work. What should you do instead? Let your users vote on feedback. This switch will save you time and money, help …
Why you don’t like giving feedback
We recently created a survey in order to better understand how people feel about giving feedback about tech products (like Snapchat, Netflix, etc). We believe our experience building and designing quality products makes our feedback pretty valuable, yet we rarely feel like our voices are …