How to collect and manage customer feedback like a pro
The voice of the customer methodology is a popular framework for customer-centric product development. Here’s how to use it and even become the voice of your customers.
Learn how to organize customer feedback from surveys, social media, reviews, and more. Discover tips for categorizing, analyzing, and prioritizing feedback.
How do customer success and support work together to secure customer outcomes? Some still mistake one function for another, so let’s clear the air!
Learn the latest strategies and tools to improve customer engagement and grow your business in 2024. Get the ultimate guide to customer engagement now.
A few weeks ago I closed my 25,000th support ticket in Intercom. I want to share a bit about my customer support strategy and how it transformed over the years.
Today is International Women’s Day, and we’re focusing on prominent women in product management. This post guides product managers on enhancing feedback management.
User interviews are one of the best ways to understand your customers. Why? You get to hear straight from them. Let’s explore how to do these interviews well.
User feedback will help you move the needle in 2024. Here’s how.
Put feedback management on Autopilot—introducing our new AI features
Autopilot is our new AI-powered tool to save you time and automate manual parts of your job. Now you can automatically extract feedback from sales and support conversations, deduplicate it, and build better products.