What it actually takes to build AI feedback capture in-house
AI can pull feedback from a support ticket in five minutes. Here’s the 356 hours of pipeline, benchmarking, and compliance work that makes it real.
Author: Andrew Rasmussen
So you want to build a feedback portal?
AI can build a feedback portal demo in 15 minutes. Here’s the 420 hours of auth, permissions, syncs, and deliverability work that comes after.
Canny’s guide to growing your team at your bootstrapped startup
Getting hiring right when bootstrapping is a challenging but critical task. Here’s how we approach startup hiring and how you can do it too.
The best way to collect user feedback
Most companies do feedback wrong. It’s demoralizing to users and creates tons of extra work for you. The best way to collect user feedback? Let your users submit and vote on feature requests.
Managing customer expectations for new feature requests
If you’ve worked in a customer-facing role at a SaaS company, then you’ve received feature requests before. How do you manage these customer expectations?
Defending your early-stage SaaS startup against email spam
Last week seemed like an ordinary week until we started getting some strange emails in our inbox.
How to be productive without an office
Whether you’re living in a big city, traveling, or something in between, you don’t need an office to be productive. Here are some tips for productivity without an office.
Year in review: Lessons learned from bootstrapping our SaaS startup
It’s officially been a year since we launched our SaaS startup, Canny. We’re proud of how far we’ve come, but we’d definitely do some things differently. Here are the highlights of our journey so far, and some of our biggest learning lessons.
How we Bootstrapped our SaaS Startup to Ramen Profitability
It’s been seven months since we launched our SaaS startup and we’re ramen profitable. Canny makes enough to pay for its own expenses and our personal living expenses. This is far less money than we made working at Facebook, but a huge milestone for our bootstrapped startup.
