How to use email marketing to improve customer engagement
Strengthen customer relationships through email. Explore 4 proven strategies that reduce churn and boost engagement.
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Customer Feedback
How to collect and manage customer feedback like a pro
Why product managers should embrace customer co-creation
Learn how leading companies successfully co-create with customers to build better products.
How to use the voice of the customer methodology to build products customers love
The voice of the customer methodology is a popular framework for customer-centric product development. Here’s how to use it and even become the voice of your customers.
How to organize customer feedback easily and effectively
Learn how to organize customer feedback from surveys, social media, reviews, and more. Discover tips for categorizing, analyzing, and prioritizing feedback.
Bridging the gap between success and support: who handles what?
How do customer success and support work together to secure customer outcomes? Some still mistake one function for another, so let’s clear the air!
6 valuable ways to drive customer engagement in 2024
Learn the latest strategies and tools to improve customer engagement and grow your business in 2024. Get the ultimate guide to customer engagement now.
100,000 reasons to track client feedback
A few weeks ago I closed my 25,000th support ticket in Intercom. I want to share a bit about my customer support strategy and how it transformed over the years.
Feedback management tips from 14 leading female product leaders
Today is International Women’s Day, and we’re focusing on prominent women in product management. This post guides product managers on enhancing feedback management.
Put feedback management on Autopilot—introducing our new AI features
Autopilot is our new AI-powered tool to save you time and automate manual parts of your job. Now you can automatically extract feedback from sales and support conversations, deduplicate it, and build better products.