How to collect and manage customer feedback like a pro
Customer feedback provides you with a wealth of useful information for your business. For example, it can tell you: But did you know you can also use customer feedback when it comes to upselling opportunities? Upselling is one of the best ways to make your business more …
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Learn how to organize customer feedback from surveys, social media, reviews, and more. Discover tips for categorizing, analyzing, and prioritizing feedback.
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Learn the latest strategies and tools to improve customer engagement and grow your business in 2024. Get the ultimate guide to customer engagement now.
A few weeks ago I closed my 25,000th support ticket in Intercom. I want to share a bit about my customer support strategy and how it transformed over the years.
Put feedback management on Autopilot—introducing our new AI features
Autopilot is our new AI-powered tool to save you time and automate manual parts of your job. Now you can automatically extract feedback from sales and support conversations, deduplicate it, and build better products.