Most companies are terrified at the idea of “not listening to customers”. However, some feedback does not come from a good place. Here’s how to respond.
How to collect and manage customer feedback like a pro
Companies keeping social media in the marketing department alone are missing out on a huge opportunity—the chance to give the people what they want.
If you’ve worked in a customer-facing role at a SaaS company, then you’ve received feature requests before. How do you manage these customer expectations?
No matter how hard you work at acquiring new customers, it’s useless if you have a “leaky bucket”—a high churn rate. Here’s how customer success can help.
When people think of “feature voting tools”, they imagine a basic upvote-downvote system. However, feature voting has come a long way since then.
Rejecting customers’ ideas is never easy. However, the right tone and attitude can make a huge difference. Here’s how to say no to feature requests the right way.
There’s no “official” definition of being “customer focused”. Most companies have made up their own. Here are some tips to get you started.
Every company gets negative customer feedback. It will happen, no matter how hard you try to be flawless. The only thing you can control is how you react.
There’s a simple metric that gives you a good, easy snapshot of your customers’ satisfaction. What is NPS (Net Promoter Score) and how do you use it?