Product roadmap planning can be challenging—especially if you have a small team. Here’s a step-by-step method for prioritizing your product roadmap.
How to collect and manage customer feedback like a pro
Public roadmaps show everyone what you’ve been working on. This can be a little intimidating. So, should you have a public roadmap, or are they a bad idea?
Knowing what your users think about your product is important. But when it really comes down to it, why does collecting customer feedback matter—and how can it actually make your product and your business better?
There are many different types of customer feedback. Some you reach out for, and some you don’t—but it’s all valuable. Here’s a breakdown of the types, and what to do with them.
Customer feedback can help you make informed and useful business decisions on your SaaS product. But, sometimes it can be hard to get the feedback you need.
Getting started with providing great support can be tricky. There are endless support channels available, and choosing between them is hard.
Most of us have used a spreadsheet as a product feedback “tool” at some point. However, there comes a time where a solution that simple isn’t enough.
Product and support are often portrayed as the two parts of a business that just “can’t get along”. Improving communication between these teams can be challenging.