Customer Feedback

How to collect and manage customer feedback like a pro

The best way to collect user feedback

The best way to collect user feedback

Most companies do feedback wrong. It’s demoralizing to users and creates tons of extra work for you. The best way to collect user feedback? Let your users submit and vote on feature requests.

Understanding customer feedback: Why it matters who is saying what

Understanding customer feedback: Why it matters who is saying what

The key to understanding customer feedback? Knowing which customers are giving it. Here’s why it’s important to track where your feedback is coming from.

How to ask the right customer feedback questions

How to ask the right customer feedback questions

Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.

How to say no to product feature requests

How to say no to product feature requests

Rejecting customers’ ideas is never easy. However, the right tone and attitude can make a huge difference. Here’s how to say no to feature requests the right way.

If you’re a SaaS product manager, should you use feature voting?

If you’re a SaaS product manager, should you use feature voting?

Using feature voting is a simple way to collect and understand customer feedback. And, it helps product managers make more informed decisions around what to build next.

Product roadmap planning: How to prioritize your roadmap

Product roadmap planning: How to prioritize your roadmap

Product roadmap planning can be challenging—especially if you have a small team. Here’s a step-by-step method for prioritizing your product roadmap.

Should you have a public roadmap?

Should you have a public roadmap?

Public roadmaps show everyone what you’ve been working on. This can be a little intimidating. So, should you have a public roadmap, or are they a bad idea?

How to ask for feedback for your SaaS product (+ infographic)

How to ask for feedback for your SaaS product (+ infographic)

How do you ask for feedback without being overwhelming, while still maintaining the quality of the feedback you get in return?

Why you should be collecting customer feedback

Why you should be collecting customer feedback

Knowing what your users think about your product is important. But when it really comes down to it, why does collecting customer feedback matter—and how can it actually make your product and your business better?

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