Customer Feedback

How to collect and manage customer feedback like a pro

How to ask for feedback for your SaaS product the right way

How to ask for feedback for your SaaS product the right way

How do you ask for feedback without being overwhelming, while still maintaining the quality of what you get in return?

What is NPS and how to use it to gauge customer satisfaction

What is NPS and how to use it to gauge customer satisfaction

There’s a simple metric that gives you a good, easy snapshot of your customers’ satisfaction. What is NPS (Net Promoter Score) and how do you use it?

Different types of customer feedback (and what to do with them)

Different types of customer feedback (and what to do with them)

Paying attention to what your customers are saying is the best thing you can do for your business.

A guide to roadmap prioritization for small companies

A guide to roadmap prioritization for small companies

Roadmap prioritization can be challenging, especially for small teams. Here’s a guide to help your team prioritize the most impactful work.

Why every SaaS product manager should use feature voting

Why every SaaS product manager should use feature voting

We want to make product managers and their companies more successful – and we believe feature voting is a great way to do that.

The best way to collect user feedback

The best way to collect user feedback

This feedback form should look familiar. Most apps and websites have one. It’s actually a very costly way to collect feedback: it creates a ton of urgent, manual work. What should you do instead? Let your users vote on feedback. This switch will save you time and money, help

Why you don’t like giving feedback

Why you don’t like giving feedback

We recently created a survey in order to better understand how people feel about giving feedback about tech products (like Snapchat, Netflix, etc). We believe our experience building and designing quality products makes our feedback pretty valuable, yet we rarely feel like our voices are

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Andrew Rasmussen

Hi, I'm a co-founder of Canny. Before that, I was a software engineer at Facebook. I love JavaScript, rock climbing, nerding out about the future, and SaaS.

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