The key to understanding customer feedback? Knowing which customers are giving it. Here’s why it’s important to track where your feedback is coming from.
How to collect and manage customer feedback like a pro
Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.
Rejecting customers’ ideas is never easy. However, the right tone and attitude can make a huge difference. Here’s how to say no to feature requests the right way.
Using feature voting is a simple way to collect and understand customer feedback. And, it helps product managers make more informed decisions around what to build next.
Product roadmap planning can be challenging—especially if you have a small team. Here’s a step-by-step method for prioritizing your product roadmap.
How do you ask for feedback without being overwhelming, while still maintaining the quality of the feedback you get in return?
Knowing what your users think about your product is important. But when it really comes down to it, why does collecting customer feedback matter—and how can it actually make your product and your business better?
There are many different types of customer feedback. Some you reach out for, and some you don’t—but it’s all valuable. Here’s a breakdown of the types, and what to do with them.