Bridging the gap between success and support: who handles what?
How do customer success and support work together to secure customer outcomes? Some still mistake one function for another, so let’s clear the air!
Tag: customer success
6 valuable ways to drive customer engagement in 2025
Learn the latest strategies and tools to improve customer engagement and grow your business in 2025. Get the ultimate guide to customer engagement now.
100,000 reasons to track client feedback
A few weeks ago I closed my 25,000th support ticket in Intercom. I want to share a bit about my customer support strategy and how it transformed over the years.
How to conduct user interviews to uncover the best insights
User interviews are one of the best ways to understand your customers. Why? You get to hear straight from them. Let’s explore how to do these interviews well.
Best product management software for 2025: pros and cons of each tool
Let’s explore the best product management software and discuss the pros and cons of each tool. Find out which tool fits your needs best.
What is product marketing and how do you successfully manage it?
What is product marketing? It’s where product development meets sales and marketing. It matches the product’s features with what customers want. Let’s explore it more.
8 ways SaaS companies can use AI to get ahead
You can save lots of time with artificial intelligence. Here’s how AI can help automate tedious tasks in each department! Check out this AI SaaS-focused blog post.
![5 steps to learning from churning customers [+churn rate formulas!]](https://canny.io/blog/wp-content/smush-webp/2023/01/featured-img-churn-760x400.png.webp)
5 steps to learning from churning customers [+churn rate formulas!]
Churn is the number of customers that leave a company. It’s an inevitable part of business. So what can we do if we can’t avoid it? Learn from it and move on.
