Canny Ideas
Every piece of feedback, organized and connected to revenue
Canny Ideas brings every request into one place, deduplicates them, sorts them by product area, and shows the revenue at stake.
Centralize feedback in one place
Autopilot's AI captures feedback from your chats, users leave feedback on Portal boards, and your team shares their ideas. It all lands in Ideas, where duplicates are merged.
Organized the way your team works
Build a structure that reflects how your team works, from broad product areas down to specific features. Expand it as the product grows. Autopilot routes new ideas to the structure you've built.
See the revenue behind every request
Connect customer data through Canny Identify, or a CRM like Salesforce or HubSpot. Every idea then shows linked accounts, the ARR behind them, and the deals at stake.
Prioritize with the full picture
Build custom scores from inputs like revenue, demand, and effort. Roadmap views rank the highest-impact requests first, so you build what moves the business.
Your internal workspace with the option to share publicly
Ideas is your team's private workspace. Publish any idea to a public feedback board when you want customer input. Votes and new requests from Portal flow back into Ideas automatically.
Connects to the tools you already use
Connect Autopilot to dozens of sources to capture feedback, bring in CRM data for revenue, add your internal comms tools, and sync with your PM tool.
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Product teams run on Canny Ideas
“There's money associated with each idea now. You know how many accounts are impacted, how much revenue is at stake, and whether it came from a customer or a prospect.”
Freeman CherngAI Customer Success Manager, Assembled“It's their own brain in Canny, and I'm just there as a guardian.”
Ivonne BeltranSenior Product Operations Manager, ZeroFOX“The one thing that blew my mind was how easy it became to spot related ideas once all our feedback was organized into groups.”
Amy-Lynn TaylorProduct Enablement & Insights, JaneFrequently asked questions
What is Canny Ideas?
Ideas is the internal home for all your customer feedback. Every request is deduplicated, organized by product area, and tied to the revenue at stake, so product teams can decide what to build.
How is Ideas different from a feedback board?
A board is where customers submit and vote in public. Ideas is the internal workspace where that feedback, plus everything your team captures, gets organized, scored, and prioritized.
How is feedback structured in Ideas?
Organize feedback into nested product areas, from broad domains down to specific features. Sub-ideas group related requests so you can see how they connect, and custom views let each person focus on the work that's theirs.
Does Ideas replace Portal?
No. They work together. Portal is your public, customer-facing board. Ideas is your private workspace. Votes and requests from Portal flow into Ideas automatically.
How does feedback get organized automatically?
Autopilot reads the descriptions you write for each product area and routes every new idea to the right one. Duplicates merge into a single idea, and you can move anything by hand.
How does Ideas connect feedback to revenue?
Connect customer data through Canny Identify or a CRM like Salesforce or HubSpot. Each idea then shows the accounts that asked, the ARR behind them, and the open deals, which you can feed into custom scores and prioritized views.
Do I need Autopilot to use Ideas?
No. You can organize feedback by hand, or let Autopilot capture and route it for you. Most teams use both.
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See Canny Ideas in action
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