Customer feedback portal
Let customers shape what you build
A public board where customers share ideas, vote on what matters, and follow them to launch.
No credit card required
The customer-facing surface of your feedback system
From the first vote to the day you ship, the portal keeps your customers in the loop
A public board for customer feedback
Customers share ideas and vote on the ones they want most. The requests with the most support rise to the top, so demand is easy to see.
Turn feedback into a conversation
Reply to customers, ask follow-up questions that sharpen a request, and share updates so everyone stays in the loop.
Let AI handle the repetitive parts
Use Smart Replies to follow up with questions that uncover more context. Let Comment Summaries pull the key points out of long threads.
Keep voters in the loop on progress
Mark a request planned, in progress, or complete, and everyone who voted hears about it automatically. Customers watch their feedback turn into action.
Show customers what's coming next
Share a public roadmap so customers can see what's planned, in progress, and shipped. Transparency turns customers into advocates for what you're shipping.
Choose your audience for each board
Make boards public or lock access to specific customers you choose. You decide who sees and shapes each one.
Organize feedback your way
Give every board its own categories so customers file feedback in the right place. Tag and segment behind the scenes to prioritize what matters.
Linked to your internal workflow
Feedback from the portal links to your internal ideas, and the two stay in sync. Publish an internal idea to the portal whenever you want customer input.
Works with the tools you already use
Your feedback portal connects to the rest of your team's stack.
See all integrations
Teams that build with their customers
See how teams use Canny's customer feedback portal to stay close to the people who use what they build.
“If I were to create customer feedback software, this is exactly how it would work.”
Tim SouloChief Marketing Officer, Ahrefs“People always love it when something they've voted on or commented on is built.”
Jesse SandalaDirector of Product, GiveButter“Customers love to know what's coming next, and it helps us win deals.”
Aurelien GeorgetCo-founder and CPO, StrapiFrequently asked questions
What is a customer feedback portal?
A customer feedback portal is a place where your customers submit ideas, vote on the ones they want, and follow what you ship. Canny gives you a branded portal you can set up in minutes.
Can I keep some boards private?
Yes. Make boards public for everyone, private for your team, or visible only to the specific customers you choose.
Do my customers need a Canny account to give feedback?
No. Canny Identify lets them use existing accounts in your platform so you always know who is asking for what.
Can I match the portal to my brand?
Yes. Put it on your own domain, add your colors and logo, and embed it as a widget.
How does portal feedback connect to the rest of Canny?
Feedback from your portal links to your internal ideas and stays in sync. You decide what stays internal and what goes public for customers to vote on.
Give your customers a place to be heard
Set up your feedback portal in minutes, or book a demo to see it in action.