Analyze Feedback | Canny

Canny helps you cut through the noise

Analyzing feedback by adding relevant data

Analyze feedback by adding relevant data

Your business is unique. Send data into Canny to better understand where your feedback comes from.

Include company data like monthly spend and custom fields relevant to your business
Sort posts by MRR impact
Build segments specifically tailored to your business

Filter feedback for better data

Focus on analyzing feedback from specific customers

Getting feedback from all of your users is great. However, you may find that the feedback from your most valuable customers is being diluted.

Using segments built with custom fields, filter to see feedback from a specific customer segment
Filter popular posts by segment to see where votes are coming from

Analyze feedback better by starting a conversation

Investigate feedback further with low effort

Canny keeps track of exactly who requested a feature. Use that to start a conversation and dig deeper.

Comment on posts to get more insights—clarify the scope of a feature and potential effort required
Use internal comments to take note of additional context from customers

Explore the customer feedback cycle

Step 1

Use feedback data to understand feature impact and inform your product decisions.

Step 2

Use feedback data to understand feature impact and inform your product decisions.

Step 3

Prioritize projects and communicate what your team is working on with a product roadmap.

Step 4

Announce product updates to engage people with your newest features.

Canny is built for B2B

The best software companies are customer-driven. Join these awesome teams who use customer feedback to build great products.

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