Canny helps you cut through the noise
Focus on feedback from specific customers
Getting feedback from all of your users is great. However, you may find that the feedback from your most valuable customers is being diluted.
- Using segments built with custom fields, filter to see feedback from a specific customer segment
- Filter popular posts by segment to see where votes are coming from
Investigate further with low effort
Canny keeps track of exactly who requested a feature. Use that to start a conversation and dig deeper.
- Comment on posts to get more insights. Clarify the scope of a feature and potential effort required
- Use internal comments to take note of additional context from customers
Explore the customer feedback cycle
Capture product feedback from your customers and teammates in one organized place.
Use feedback data to understand feature impact and inform your product decisions.
Communicate what your team is working on with a simple product roadmap view.
Announce product updates to engage people with your newest features.