AI customer feedback analysis
Analyze customer feedback to find your biggest revenue opportunities
Automatically organize feedback by product area, track themes, and see what your top customers really want.
No credit card required
See what customers want, and what it's worth
See what every request is worth
Connect your customer data and CRM to see the revenue behind every request.
- Prioritize features that impact ARR, open pipeline, and closed-lost deals
- Open any account to see everything it's asked for, with revenue attached
- Learn which missing features pushed accounts to churn
Stop letting the loudest voice win
“A feature affecting $10K of existing revenue could easily beat one with $500K of opportunity value, because there was no way to see the difference.”See how Assembled prioritizes by revenue
Freeman Cherng
AI Customer Success Manager at Assembled
Focus on feedback for each product area
Autopilot sorts every request into the right product area as it arrives. Each team can quickly see top opportunities for each area.
- Keep a dedicated view for each product area or team
- Save custom views based on any fields like status, opportunity revenue, or customer segment
- Score every request automatically with prioritization formulas you build
Track what customers ask for most
Tell Autopilot which product themes you care about, and it tracks how often each comes up.
- Define themes yourself or let Autopilot detect recurring topics. Then Autopilot tags themes accordingly
- See your top themes trend across the last 12 months
- Spot trends to find opportunities and prevent churn
Analyze your feedback in ChatGPT and Claude
Connect Canny's MCP server and work with your feedback in the AI tools you already use.
- Answer any question about your feedback in seconds
- Generate reports without exporting data or writing queries
- Update and organize feedback right from your AI tool
Explore the customer feedback cycle
Canny is built for B2B
The best software companies dig deep into what customers want. Join the teams who count on Canny to analyze their feedback.
Free sign up · No credit card required
Frequently asked questions
What is customer feedback analysis?
Customer feedback analysis is how product teams make sense of what customers ask for. You organize requests by theme and product area, then decide what to build. Canny does this automatically and connects every request to revenue.
How does Canny analyze customer feedback with AI?
Autopilot reads your support and sales conversations and extracts feedback automatically. It sorts each request into the right product area and files it under themes you define. From there, you can score requests by impact and effort to see what to build first.
Does Canny do sentiment analysis?
Canny captures the feedback customers are sharing, but doesn't assign a sentiment score. You can view the source of every piece of feedback to understand the full context.
Is Canny a survey tool?
No. Canny's feedback analytics tool analyzes feedback from real conversations and requests, not survey forms. It does integrate with survey tools like Typeform, so that feedback lands with everything else.
What sources can Canny analyze feedback from?
Autopilot captures feedback from dozens of sources, including Gong, Intercom, Slack, and Zendesk. It also reads product reviews and feedback your customers submit directly. Everything lands in one place, organized automatically.