100,000 reasons to track client feedback
A few weeks ago I closed my 25,000th support ticket in Intercom. I want to share a bit about my customer support strategy and how it transformed over the years.
© Canny 2024
Canny Best Practices
Make the most out of Canny by using these tips
How design can help your startup stand out: tips from a designer founder
I’m Sarah Hum – a designer co-founder at Canny. Here’s how design principles guide our product development. And here’s how you can use them for your startup!
Master product planning with these free roadmap templates + examples
Master the art of product planning – check out these free roadmap templates. Learn strategic planning, enhance team communication, and align with your goals.
8 ways SaaS companies can use AI to get ahead
You can save lots of time with artificial intelligence. Here’s how AI can help automate tedious tasks in each department! Check out this AI SaaS-focused blog post.
Why do you need release notes? (featuring great examples and templates)
When you improve your product, tell the world about it! One of the best ways is product announcements. Here’s your guide to release notes + examples & templates!
Why customer feedback is essential: the ultimate guide to effective feedback programs
How can you really understand your customers? The best way is to ask your users. Here’s how you can set up a feedback management system and rely on feedback.
The 2024 guide to product prioritization + the best frameworks
Choosing the right thing to build can determine whether your product succeeds or fails. But what exactly is product prioritization? Keep reading!
Canny for B2B companies
We’re exploring how Canny can help your business thrive, especially in the B2B context.
Put feedback management on Autopilot—introducing our new AI features
Autopilot is our new AI-powered tool to save you time and automate manual parts of your job. Now you can automatically extract feedback from sales and support conversations, deduplicate it, and build better products.