Bridging the gap between success and support: who handles what?
How do customer success and support work together to secure customer outcomes? Some still mistake one function for another, so let’s clear the air!
© Canny 2025
Customer Feedback
How to collect and manage customer feedback like a pro
6 valuable ways to drive customer engagement in 2025
Learn the latest strategies and tools to improve customer engagement and grow your business in 2025. Get the ultimate guide to customer engagement now.
100,000 reasons to track client feedback
A few weeks ago I closed my 25,000th support ticket in Intercom. I want to share a bit about my customer support strategy and how it transformed over the years.
Feedback management tips from 15 leading female product leaders
For International Women’s Day, we’re focusing on prominent women in product management. This post guides product managers on enhancing feedback management.
How to conduct user interviews to uncover the best insights
User interviews are one of the best ways to understand your customers. Why? You get to hear straight from them. Let’s explore how to do these interviews well.
Why feedback is your ultimate growth hack for 2025
User feedback will help you move the needle in 2025. Here’s how.
How to use customer feedback in product development
Wondering how to use customer feedback in product development? Learn innovative strategies to use customer feedback and build impactful SaaS products.
How to build a culture of continuous feedback in the workplace
A culture of ongoing feedback can bring many benefits to your workplace. Let’s explore why it’s important and how to set it up in your business.
Put feedback management on Autopilot—introducing our new AI features
Autopilot is our new AI-powered tool to save you time and automate manual parts of your job. Now you can automatically extract feedback from sales and support conversations, deduplicate it, and build better products.