The voice of the customer methodology is a popular framework for customer-centric product development. Here’s how to use it and even become the voice of your customers.
Learn how to organize customer feedback from surveys, social media, reviews, and more. Discover tips for categorizing, analyzing, and prioritizing feedback.
This spring team Canny went to Perugia (Italy). We spent the week bonding, working, and finishing up Canny Autopilot! Here’s how it all happened.
How do customer success and support work together to secure customer outcomes? Some still mistake one function for another, so let’s clear the air!
Product managers are a link between user needs, the product, and business goals. Your main goal is to create products that meet customer needs and succeed in the market. But what skills do you need to do well in this role? This article will show you …
Learn top Agile product management skills and best practices. Gain insights and practical tips to apply. Discover the courses, too.
Prioritizing what to build next is key. You can do it manually, or you can choose one of the dedicated product prioritization tools to make it easier.
Learn the latest strategies and tools to improve customer engagement and grow your business in 2024. Get the ultimate guide to customer engagement now.
Put feedback management on Autopilot—introducing our new AI features
Autopilot is our new AI-powered tool to save you time and automate manual parts of your job. Now you can automatically extract feedback from sales and support conversations, deduplicate it, and build better products.