Different types of customer feedback (and what to do with them)

Different types of customer feedback (and what to do with them)

There are many different types of customer feedback. Some you reach out for, and some you don’t—but it’s all valuable. Here’s a breakdown of the types, and what to do with them.

How to get customer feedback for your SaaS product

How to get customer feedback for your SaaS product

Customer feedback can help you make informed and useful business decisions on your SaaS product. But, sometimes it can be hard to get the feedback you need.

Year three in review: Lessons from growing our bootstrapped startup

Year three in review: Lessons from growing our bootstrapped startup

It’s officially been three years since we launched Canny. It’s always interesting for us to take a moment and reflect on what we’ve done and learned so far.

Canny best practices: Organizing feedback

Canny best practices: Organizing feedback

Get your feedback organized right from the start. By setting up the appropriate feedback organization structure, reviewing feedback will be easy.

Lessons from a year of team retreats

Lessons from a year of team retreats

Last year, we went on four international team retreats. As a fully remote team, we knew how beneficial it would be for all of us to meet up in person. Ever since, we’ve been hooked.

How to choose the right support channels for your software product

How to choose the right support channels for your software product

Getting started with providing great support can be tricky. There are endless support channels available, and choosing between them is hard.

How to write effective case studies for your software product

How to write effective case studies for your software product

Case studies are one of the best ways to communicate product value to potential customers. However, good case studies take time and commitment.

Best public product roadmap examples

Best public product roadmap examples

There are many benefits to having a public roadmap. However, finding good public product roadmap examples can be hard.

How to know if you need a product feedback tool

How to know if you need a product feedback tool

Most of us have used a spreadsheet as a product feedback “tool” at some point. However, there comes a time where a solution that simple isn’t enough.

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