3 situations where not listening to customers is fine
Most companies are terrified at the idea of “not listening to customers”. However, some feedback does not come from a good place. Here’s how to respond.
Free SaaS tools for companies on a budget (and a pre-formatted budgeting sheet)
Not every SaaS company has endless spare money. One of the biggest piggy bank breakers are the tools we use—and it adds up fast.
5 reasons why customer feedback is vital for product management success
62% of product managers say that their biggest challenge is to validate whether the market needs what they’re building.
How to tackle real-life social media customer service obstacles
Companies keeping social media in the marketing department alone are missing out on a huge opportunity—the chance to give the people what they want.
Canny best practices: Using Canny privately
Many teams on Canny opt not to use it publicly with their customers. Instead, they use it as a tool to empower customer-facing teammates.
Canny best practices: status changes
Keep your customers in the loop with new features. Here’s how to use each Canny status to communicate updates to your customers.
Managing customer expectations for new feature requests
If you’ve worked in a customer-facing role at a SaaS company, then you’ve received feature requests before. How do you manage these customer expectations?
How internal product roadmaps improve productivity and transparency
Internal product roadmaps have benefits way beyond keeping development work organized. Getting to them requires pulling them out of their narrow context.
How to reduce SaaS churn with perfectly timed customer success
No matter how hard you work at acquiring new customers, it’s useless if you have a “leaky bucket”—a high churn rate. Here’s how customer success can help.
