100,000 reasons to track client feedback
A few weeks ago I closed my 25,000th support ticket in Intercom. I want to share a bit about my customer support strategy and how it transformed over the years.
What is a sunk cost and how you can effectively manage it
What is a sunk cost? Sunk cost definition says it’s any past expense you can’t recover, no matter the outcome of ongoing efforts. Let’s explore sunk costs here.
Feedback management tips from 14 leading female product leaders
Today is International Women’s Day, and we’re focusing on prominent women in product management. This post guides product managers on enhancing feedback management.
The top 14 product management blogs
Reading product management blogs is like having a coffee chat with experts across the globe. Here’s a list of the top product management blogs.
The SaaS revenue roadmap: understanding and leveraging ARR
Think of ARR as a straightforward way to understand the steady income your business can expect from subscriptions over a year. Let’s explore ARR SaaS metrics more.
How to conduct user interviews to uncover the best insights
User interviews are one of the best ways to understand your customers. Why? You get to hear straight from them. Let’s explore how to do these interviews well.
What is the software development life cycle?
The software development life cycle (SDLC) is a process developers use to create software. It helps align teams, avoid extra costs, and stay on schedule. Let’s explore it.
Why feedback is your ultimate growth hack for 2025
User feedback will help you move the needle in 2025. Here’s how.
What is a product? How to successfully build products users love
What is a product? We all use the term “product” every day. But sometimes we mean different things. Let’s explore what a product really is.
