No matter how hard you work at acquiring new customers, it’s useless if you have a “leaky bucket”—a high churn rate. Here’s how customer success can help.
From brand building to pricing, here are all things SaaS
We decided Canny would be a self-serve product and focus on small to mid-sized companies. Here’s why we’re saying no to big customers.
Last week seemed like an ordinary week until we started getting some strange emails in our inbox.
We launched Canny almost a year ago. During that time, we reached ramen profitability. We also changed our pricing four times. Here’s a deep dive into each pricing change and the lessons we learned.