How to reduce SaaS churn with perfectly timed customer success
No matter how hard you work at acquiring new customers, it’s useless if you have a “leaky bucket”—a high churn rate. Here’s how customer success can help.
© Canny 2020
Building SaaS
From brand building to pricing, here are all things SaaS
Saying no to big customers
We decided Canny would be a self-serve product and focus on small to mid-sized companies. Here’s why we’re saying no to big customers.
Building your brand by telling your story
Telling your story is a great way to build your brand. Here are some ways we’re using storytelling to build awareness for Canny.
Defending your early-stage SaaS startup against email spammers
Last week seemed like an ordinary week until we started getting some strange emails in our inbox.
SaaS Pricing: Lessons from 4 pricing changes
We launched Canny almost a year ago. During that time, we reached ramen profitability. We also changed our pricing four times. Here’s a deep dive into each pricing change and the lessons we learned.
Introducing Canny
Growth is driven by the value you provide your users. Understanding their needs prepares you to deliver more value. This is why listening to user feedback is crucial to being successful. This can be a daunting task, especially as you scale. How do you keep track …