The customer feedback cycle should always end with communicating what’s finished. Increase feature awareness and adoption by using a changelog.
Canny Best Practices
Make the most out of Canny by using these tips
Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.
Feedback boards are the highest layer of organization in Canny. Setting up boards can be confusing, but once you have a good setup, you’ll be good to go.
As your team grows, information gets siloed. Using Canny internally to keep track of your team’s feedback in one place is hugely beneficial.
Not all users are created equal. User segmentation allows you to look at feedback based on your most important user groups.
Keep your customers in the loop with new features. Here’s how to use each Canny status to communicate updates to your customers.
Responding to all customer feedback is almost impossible. Here are some guidelines to help you craft responses to feedback.