Canny Best Practices

Make the most out of Canny by using these tips

Canny best practices: Feedback board use cases

Canny best practices: Feedback board use cases

Feedback boards are the highest layer of organization in Canny. Setting up boards can be confusing, but once you have a good setup, you’ll be good to go.

Canny best practices: Using Canny internally

Canny best practices: Using Canny internally

As your team grows, information gets siloed. Using Canny internally to keep track of your team’s feedback in one place is hugely beneficial.

Canny best practices: User segmentation

Canny best practices: User segmentation

Not all users are created equal. User segmentation allows you to look at feedback based on your most important user groups.

Canny best practices: Using Canny privately

Canny best practices: Using Canny privately

Many teams on Canny opt not to use it publicly with their customers. Instead, they use it as a tool to empower customer-facing teammates.

Canny best practices: Status changes

Canny best practices: Status changes

Keep your customers in the loop with new features. Here’s how to use each Canny status to communicate updates to your customers.

Canny best practices: Responding to feedback

Canny best practices: Responding to feedback

Responding to all customer feedback is almost impossible. Here are some guidelines to help you craft responses to feedback.

Canny best practices: How to position feature voting to customers

Canny best practices: How to position feature voting to customers

Adopting a new system can be both exciting and scary. Here are some tips on how to rally your customers around Canny.

© Canny 2021
Privacy · Terms · Security