Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.
Canny Best Practices
Make the most out of Canny by using these tips
Feedback boards are the highest layer of organization in Canny. Setting up boards can be confusing, but once you have a good setup, you’ll be good to go.
Not all users are created equal. User segmentation allows you to look at feedback based on your most important user groups.
Many teams on Canny opt not to use it publicly with their customers. Instead, they use it as a tool to empower customer-facing teammates.
Responding to all customer feedback is almost impossible. Here are some guidelines to help you craft responses to feedback.