Using the Canny Changelog to close the customer feedback loop
The customer feedback cycle should always end with communicating what’s finished. Increase feature awareness and adoption by using a changelog.
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Canny Best Practices
Make the most out of Canny by using these tips
How to ask the right customer feedback questions
Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.
Canny best practices: Feedback board use cases
Feedback boards are the highest layer of organization in Canny. Setting up boards can be confusing, but once you have a good setup, you’ll be good to go.
Canny best practices: Using Canny internally
As your team grows, information gets siloed. Using Canny internally to keep track of your team’s feedback in one place is hugely beneficial.
Canny best practices: User segmentation
Not all users are created equal. User segmentation allows you to look at feedback based on your most important user groups.
Canny best practices: Using Canny privately
Many teams on Canny opt not to use it publicly with their customers. Instead, they use it as a tool to empower customer-facing teammates.
Canny best practices: Status changes
Keep your customers in the loop with new features. Here’s how to use each Canny status to communicate updates to your customers.
Canny best practices: Responding to feedback
Responding to all customer feedback is almost impossible. Here are some guidelines to help you craft responses to feedback.
Canny best practices: How to position feature voting to customers
Adopting a new system can be both exciting and scary. Here are some tips on how to rally your customers around Canny.