Canny Best Practices

Make the most out of Canny by using these tips

How to ask the right customer feedback questions

How to ask the right customer feedback questions

Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.

Canny best practices: Feedback board use cases

Canny best practices: Feedback board use cases

Feedback boards are the highest layer of organization in Canny. Setting up boards can be confusing, but once you have a good setup, you’ll be good to go.

Canny best practices: Using Canny internally

Canny best practices: Using Canny internally

As your team grows, information gets siloed. Using Canny internally to keep track of your team’s feedback in one place is hugely beneficial.

Canny best practices: User segmentation

Canny best practices: User segmentation

Not all users are created equal. User segmentation allows you to look at feedback based on your most important user groups.

Canny best practices: Using Canny privately

Canny best practices: Using Canny privately

Many teams on Canny opt not to use it publicly with their customers. Instead, they use it as a tool to empower customer-facing teammates.

Canny best practices: Status changes

Canny best practices: Status changes

Keep your customers in the loop with new features. Here’s how to use each Canny status to communicate updates to your customers.

Canny best practices: Responding to feedback

Canny best practices: Responding to feedback

Responding to all customer feedback is almost impossible. Here are some guidelines to help you craft responses to feedback.

Canny best practices: How to position feature voting to customers

Canny best practices: How to position feature voting to customers

Adopting a new system can be both exciting and scary. Here are some tips on how to rally your customers around Canny.

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