Increasing customer loyalty by collecting feedback
Churn isn’t always preventable. But, you can increase customer loyalty by listening to what your customers have to say—and acting on customer feedback.
Product roadmap best practices: Informative and transparent
Roadmaps—whether they’re internal or public—are a great asset for any SaaS company. However, they’re only truly useful if a few key product roadmap best practices are followed.
Encouraging dissent: Why negative feedback is valuable
Negative feedback is actually something to look forward to. It gives you a cold, hard dose of reality. Here’s how to handle dissenting, negative feedback from customers, and how your product can benefit from it.
The best way to collect user feedback
Most companies do feedback wrong. It’s demoralizing to users and creates tons of extra work for you. The best way to collect user feedback? Let your users submit and vote on feature requests.
Understanding customer feedback: why it matters who is saying what
The key to understanding customer feedback? Knowing which customers are giving it. Here’s why it’s important to track where your feedback is coming from.
Using the Canny Changelog to close the customer feedback loop
The customer feedback cycle should always end with communicating what’s finished. Increase feature awareness and adoption by using a changelog.
6 ways for SaaS businesses to use visual social proof
People are more likely to buy something if others already have—especially others they trust. Here’s how SaaS businesses can use visual social proof to highlight existing customers, integrations, and more.
How to announce product updates and features
Product updates are exciting. However—you have to get others excited, too. Here’s how to make sure your announcements get noticed.
How to ask the right customer feedback questions
Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.
