Knowing what your users think about your product is important. But when it really comes down to it, why does collecting customer feedback matter—and how can it actually make your product and your business better?
There are many different types of customer feedback. Some you reach out for, and some you don’t—but it’s all valuable. Here’s a breakdown of the types, and what to do with them.
Customer feedback can help you make informed and useful business decisions on your SaaS product. But, sometimes it can be hard to get the feedback you need.
It’s officially been three years since we launched Canny. It’s always interesting for us to take a moment and reflect on what we’ve done and learned so far.
Last year, we went on four international team retreats. As a fully remote team, we knew how beneficial it would be for all of us to meet up in person. Ever since, we’ve been hooked.
Getting started with providing great support can be tricky. There are endless support channels available, and choosing between them is hard.
Case studies are one of the best ways to communicate product value to potential customers. However, good case studies take time and commitment.
There are many benefits to having a public roadmap. However, finding good public product roadmap examples can be hard.
Most of us have used a spreadsheet as a product feedback “tool” at some point. However, there comes a time where a solution that simple isn’t enough.
