100,000 reasons to track client feedback
A few weeks ago I closed my 25,000th support ticket in Intercom. I want to share a bit about my customer support strategy and how it transformed over the years.
Author: Jacques Reulet
How feedback management leads to improved customer satisfaction and retention
Increasing your customer retention rate by only 5% may lead to a 25-95% profit increase! Here’s how and why feedback management improves customer satisfaction and retention.
Using Canny to integrate user feedback into your roadmapping and planning meetings
Strategic roadmapping and planning meetings are often missing a crucial element: They don’t include the voice of the customer.
4 ways to make your user feedback tool more accessible to customers
If it’s inconvenient for your users to give feedback on your product, you won’t be hearing from them. Here’s how to make it easy for your customers to share their feedback.
Moderating user comments diplomatically
What if user feedback turns negative? Here’s how to moderate comments and ensure that your feedback boards are a place for productive discussion.
What happens if you ignore user feedback?
If you ignore user feedback, your users will think you don’t care about them. This doesn’t mean saying yes to every request—but it does mean taking action.
Increasing customer loyalty by collecting feedback
Churn isn’t always preventable. But, you can increase customer loyalty by listening to what your customers have to say—and acting on customer feedback.
Encouraging dissent: Why negative feedback is valuable
Negative feedback is actually something to look forward to. It gives you a cold, hard dose of reality. Here’s how to handle dissenting, negative feedback from customers, and how your product can benefit from it.
Product adoption: How to get your team to use new tools
Most teams use a lot of tools—and it can be hard to get everyone on board with a new one. Here’s how to get product adoption from your team from the very beginning.
