Churn isn’t always preventable. But, you can increase customer loyalty by listening to what your customers have to say—and acting on customer feedback.
Author: Jacques Reulet
Negative feedback is actually something to look forward to. It gives you a cold, hard dose of reality. Here’s how to handle dissenting, negative feedback from customers, and how your product can benefit from it.
Most teams use a lot of tools—and it can be hard to get everyone on board with a new one. Here’s how to get product adoption from your team from the very beginning.