Author: Jacques Reulet

Increasing customer loyalty by collecting feedback

Increasing customer loyalty by collecting feedback

Churn isn’t always preventable. But, you can increase customer loyalty by listening to what your customers have to say—and acting on customer feedback.

Encouraging dissent: Why negative feedback is valuable

Encouraging dissent: Why negative feedback is valuable

Negative feedback is actually something to look forward to. It gives you a cold, hard dose of reality. Here’s how to handle dissenting, negative feedback from customers, and how your product can benefit from it.

Product adoption: How to get your team to use new tools

Product adoption: How to get your team to use new tools

Most teams use a lot of tools—and it can be hard to get everyone on board with a new one. Here’s how to get product adoption from your team from the very beginning.

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