If you ignore user feedback, your users will think you don’t care about them. This doesn’t mean saying yes to every request—but it does mean taking action.
Author: Jacques Reulet
Churn isn’t always preventable. But, you can increase customer loyalty by listening to what your customers have to say—and acting on customer feedback.
Negative feedback is actually something to look forward to. It gives you a cold, hard dose of reality. Here’s how to handle dissenting, negative feedback from customers, and how your product can benefit from it.
Most teams use a lot of tools—and it can be hard to get everyone on board with a new one. Here’s how to get product adoption from your team from the very beginning.