How to report your customer experience ROI
A guide to measuring and reporting your customer experience. CX ROI can be difficult to pin down. Here’s how to do it right.
© Canny 2024
Customer Feedback
How to collect and manage customer feedback like a pro
![5 steps to learning from churning customers [+churn rate formulas!]](https://canny.io/blog/wp-content/smush-webp/2023/01/featured-img-churn-760x400.png.webp)
5 steps to learning from churning customers [+churn rate formulas!]
Churn is the number of customers that leave a company. It’s an inevitable part of business. So what can we do if we can’t avoid it? Learn from it and move on.
Canny 2022 Wrapped
We’ve decided to highlight some of our amazing clients and their big wins from this year. Helping them excel using customer feedback is what we’re all about.
How feedback management leads to improved customer satisfaction and retention
Increasing your customer retention rate by only 5% may lead to a 25-95% profit increase! Here’s how and why feedback management improves customer satisfaction and retention.
How product managers can leverage these 3 customer satisfaction metrics: NPS, CES, CSAT
Customer satisfaction metrics are an important data point for product managers. They can signal that you need to make product updates if they’re trending down. Or, they can show recent updates are working if the metrics are trending up. See how to use them effectively in this post.
Using Canny to integrate user feedback into your roadmapping and planning meetings
Strategic roadmapping and planning meetings are often missing a crucial element: They don’t include the voice of the customer.
How growth teams use customer feedback
The goal of growth teams is to promote a company’s growth while improving customer experience—and to do this, customer feedback is essential.
4 ways to make your user feedback tool more accessible to customers
If it’s inconvenient for your users to give feedback on your product, you won’t be hearing from them. Here’s how to make it easy for your customers to share their feedback.
Best of 2020: Our top articles on customer feedback, roadmapping, and SaaS
Our top articles of 2020 on customer feedback, roadmapping, startup behind-the-scenes, and lessons learned while bootstrapping SaaS.