How to ask for customer feedback for your SaaS product (+ useful infographic and a free guide)
How to ask for product feedback without being overwhelming? Find the best tips and ideas in this blog post.
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Customer Feedback
How to collect and manage customer feedback like a pro
Why you should be collecting customer feedback
Knowing what your users think about your product is important. But when it really comes down to it, why does collecting customer feedback matter—and how can it actually make your product and your business better?
Different types of customer feedback (and what to do with them)
There are many different types of customer feedback. Some you reach out for, and some you don’t—but it’s all valuable. Here’s a breakdown of the types, and what to do with them.
How to get customer feedback for your SaaS product
Customer feedback can help you make informed and useful business decisions on your SaaS product. But, sometimes it can be hard to get the feedback you need.
How to choose the right support channels for your software product
Getting started with providing great support can be tricky. There are endless support channels available, and choosing between them is hard.
How to know if you need a customer feedback tool
Most of us have used a spreadsheet as a product feedback “tool” at some point. However, there comes a time where a solution that simple isn’t enough.
Improving communication between product and support
Product and support are often portrayed as the two parts of a business that just “can’t get along”. Improving communication between these teams can be challenging.
How to communicate product value to potential customers
You’ve built a piece of software. You think your product value is through the roof. It’s useful, functional, and overall amazing. There’s a problem, though.
How to give good feedback to a SaaS product
Many of us like to think we know how to give good feedback for a SaaS product. However, that might not always be the case.