How to choose the right support channels for your software product
Getting started with providing great support can be tricky. There are endless support channels available, and choosing between them is hard.
How to write effective case studies for your software product
Case studies are one of the best ways to communicate product value to potential customers. However, good case studies take time and commitment.
Evaluating the best public product roadmap examples (with screenshots!)
There are many benefits to having a public roadmap. However, finding good public product roadmap examples can be hard.
How to know if you need a customer feedback tool
Most of us have used a spreadsheet as a product feedback “tool” at some point. However, there comes a time where a solution that simple isn’t enough.
Improving communication between product and support
Product and support are often portrayed as the two parts of a business that just “can’t get along”. Improving communication between these teams can be challenging.
How to communicate product value to potential customers
You’ve built a piece of software. You think your product value is through the roof. It’s useful, functional, and overall amazing. There’s a problem, though.
How to successfully deliver your product roadmap presentation to stakeholders
Effectively communicating a product roadmap can be tricky. Here’s how to tailor the information to different stakeholders.
How to give good feedback to a SaaS product
Many of us like to think we know how to give good feedback for a SaaS product. However, that might not always be the case.
Canny best practices: feedback board use cases
Feedback boards are the highest layer of organization in Canny. Setting up boards can be confusing, but once you have a good setup, you’ll be good to go.
