Zeb Evans
Canny is an Aha! Ideas alternative focused on customer feedback
Aha! Ideas is the feedback module of an eight-product suite, priced per seat. Canny is a standalone feedback platform that captures requests automatically from your support and sales tools, merges duplicates, and attaches revenue to each one.
Canny is built entirely around customer feedback, and it’s quicker to set up and easier for your whole team to use.
Table of contents
01
Quick look: Why teams choose Canny over Aha! Ideas
02
How Canny and Aha! Ideas compare
03
Feedback comes in from every conversation
04
An easier-to-use feedback portal
05
Duplicates merge themselves, wherever feedback comes from
06
Sales and support can help manage feedback for free
07
Canny costs less as your team grows
08
What integrations does Aha! Ideas have? What about Canny?
09
What Aha! includes that Canny doesn’t
10
Switching to Canny from Aha! Ideas
11
Frequently asked questions
Quick look: Why teams choose Canny over Aha! Ideas
Built for feedback
Every part of Canny is designed for capturing customer feedback and acting on it.
One of eight products
Aha! Ideas sits alongside the company’s roadmapping, research, whiteboard, and project tools.
Automatic feedback capture
Autopilot reads 20+ sources, including Intercom, Zendesk, Help Scout, and Gong and Zoom calls.
Webhook-based capture
AI reads feedback from webhooks you configure in each source tool.
Duplicates merge themselves
Autopilot can merge duplicates automatically as feedback arrives.
Some matching, some review
Webhook feedback is matched to existing ideas, but other duplicates are flagged for someone to merge.
Your whole team can help manage feedback
Contributors are free and unlimited on every plan.
Working feedback takes a paid seat
Anyone who manages feedback in Aha! uses a paid seat, with a three-seat minimum.
How Canny and Aha! Ideas compare
On feedback, the two cover a lot of the same ground. Both offer a customer portal, a public roadmap, release notes, status emails, prioritization, duplicate handling, and MCP access. G2 reviewers rate Canny easier to use, set up, and administer than Aha!, and Canny costs less as your team grows.
G2 ratings, Canny vs Aha!:
- Ease of use: 9.1 vs 7.8
- Ease of setup: 9.1 vs 7.7
- Ease of admin: 9.2 vs 8.1
Source: g2.com/compare/aha-vs-canny, October 2026.
"Getting Canny set up couldn’t have been easier. We started with a blank canvas and allowed our users to paint the rest."
Feedback comes in from every conversation
A lot of feedback comes up in support tickets and sales calls, and it never reaches a feedback portal.
Canny Autopilot connects directly to 20+ sources, including Intercom, Zendesk, Gong, Zoom, and Help Scout. It pulls out each feature request and deduplicates it with existing feedback. Each request lands in the right product area with the customer and their revenue attached.
In Aha! Ideas, automated capture runs through webhooks you set up in each source tool. Depending on the tool, that can take a few minutes or hours of engineering work. The native Gong integration is part of Aha! Discovery, a separate product priced per user.
"Canny’s Autopilot ensures feature requests never fall through the cracks. We’ve seen an 80% increase in requests logged since introducing Autopilot."
Owen Doherty
COO at Orca Scan
An easier-to-use feedback portal
Canny Portal is easier to use, and it takes the manual follow-up off your team’s plate.
When a customer submits a request without enough detail, Smart Replies asks them follow-up questions, so you get more context without chasing anyone down.
Comment Summaries condense long threads on popular requests, so you can catch up without reading every comment.
"The learning curve was almost nothing for me because Canny was so simple and intuitive. If I were to create customer feedback software, this is exactly how it would work."
Tim Soulo
CMO at Ahrefs
Duplicates merge themselves, wherever feedback comes from
Duplicate requests come from two places: customers submitting something already in your portal, and the same request coming up across tickets and calls.
Aha! Ideas handles part of this. Its feedback webhooks add a proxy vote to a matching idea instead of creating a new one. For everything else, AI flags likely duplicates and someone on your team reviews and merges them.
Canny merges duplicates automatically, whether they come from your portal or from Autopilot. Each one adds to the original request with the customer’s details attached, so you get an accurate count of who’s asking.
"We’re seeing hundreds of support tickets turned into actionable insights both unique and as votes on existing posts with very high accuracy."
Matt Cromwell
Senior Director, CX at StellarWP
Sales and support can help manage feedback for free
Feedback management works best when sales and support can pitch in. In Canny, free contributors are unlimited on every plan. They can log feedback for customers, add internal notes, and even use the MCP server.
Anyone working in Aha! Ideas needs a paid seat. That includes triaging, merging, and prioritizing feedback.
Canny costs less as your team grows
Aha! Ideas charges per user, with a three-seat minimum. The features feedback teams rely on most are on Ideas Advanced, at $59 per user per month, billed annually. That includes AI capture, automation rules, Jira, and branded portal domains. For 10 product managers, that’s $7,080 a year.
Adding Aha! Roadmaps or Aha! Discovery means another per-user charge. Roadmaps with Ideas Advanced runs $79 per user per month, and Discovery Advanced, which includes the Gong integration, adds $40 per user.
Canny Pro starts at $79 per month, billed annually, and includes 100 tracked users. You only pay more when you track feedback from more customers. It includes AI capture, automation rules, Jira, and a custom portal domain. It also includes 10 admin seats and unlimited contributors. That covers the same 10 product managers and unlimited sales and support members from $948 a year.
Free
$0
/ mo
Pro, starts at
$79
/ mo
More details and custom pricing options available
View pricingNeed a demo, or pricing tailored to your needs? Hop on a call with our team to discuss your options.
What integrations does Aha! Ideas have? What about Canny?
Canny connects to more than 50 tools. That includes Autopilot feedback sources like Intercom, Zendesk, Help Scout, Gong, Zoom, G2, and Capterra. CRMs like Salesforce and HubSpot pass in revenue and opportunity values. When work moves in Jira, Linear, Asana, ClickUp, or GitHub, Canny updates the request status automatically. The MCP server brings your feedback into AI assistants like ChatGPT and Claude.
Aha! Ideas lists around 15 integrations, including Zendesk, Freshdesk, Salesforce, HubSpot, Slack, and Jira. Aha! Roadmaps adds development and planning tools like Azure DevOps, GitHub, and GitLab.
Both tools connect to Zapier for anything else. In Canny, Zapier can also send any text to Autopilot, which pulls out the feedback for you.
Both
Learn more about Canny’s integrations.
What Aha! includes that Canny doesn’t
Aha! offers a tool for nearly every part of product development, including whiteboards, a knowledge base, AI prototyping, project management, and more. Teams that need portfolio and capacity planning will also find more depth in Aha! Roadmaps.
Canny focuses on feedback and connects to the tools your team already uses. Instead of separate interview and research tools, Autopilot reads the sales calls you already record. For prototyping, MCP brings your feedback into the AI tools your team already uses.
Canny’s feedback tools work for teams from early-stage startups to large companies like CircleCI and ClickUp.
Switching to Canny from Aha! Ideas
Currently an Aha! customer? Many of our customers made the switch from Aha! to Canny, so many that we’ve automated the whole process.
Switching is easy and free. We can migrate all of your data from Aha! to Canny within 48 hours. Reach out to us to get started.
See Canny on your own feedback
Start free and connect a support tool, or book a demo and we’ll show you Canny running on your own data.
Frequently asked questions
What’s the difference between Canny and Aha! Ideas?
Both offer a customer portal, public roadmap, release notes, and duplicate handling. Aha! Ideas is one module of an eight-product suite, priced per seat with a three-seat minimum. Canny is a standalone feedback platform priced on tracked users, with unlimited free contributors and automatic capture from support tools and sales calls.
Why do teams switch from Aha! Ideas to Canny?
Here’s what we hear most often:
- Logging feedback by hand. Sales and support were entering requests one at a time. Autopilot captures them from support tools and sales calls automatically.
- A tool that felt heavy for feedback. For many teams, Aha! is more than they need for managing feedback. Canny is built for feedback, so teams get productive quickly.
- A portal that was hard to manage. Customers used it, but the internal team struggled to keep up. Canny Portal is easier to run, with Smart Replies and Comment Summaries doing some of the work.
- Seat costs. In Aha! Ideas, anyone who triages, merges, or prioritizes feedback needs a paid seat. Canny contributors are unlimited.
Can sales and support work in Canny without paid seats?
Yes. Contributors are unlimited on every plan, and they can log feedback where they already work: in Canny, or from Intercom, Zendesk, and Slack.
Does Canny integrate with Salesforce and HubSpot?
Yes, on the Business plan. Canny syncs account data, including revenue, so you can see which requests matter to your biggest customers. Sales and success can see feedback and add to it without leaving the CRM.
How does Canny pricing work?
Canny charges by tracked users (the customers whose feedback is in Canny). Pro starts at $79 a month, billed annually, for 100 tracked users and includes 10 admin seats. Prices go up in increments of 100 tracked users. 200 tracked users on Pro costs $129 a month, billed annually. Usually 1 to 5% of your total users leave feedback and count as tracked users, so 100 tracked users typically covers a product with up to 2,000 total users. Business plans add Salesforce, HubSpot, more admin seats, and more. Plans are tailored to each team’s needs.
Can Canny capture feedback from sales calls?
Yes. Autopilot reads from many call recorders like Gong and Zoom, pulls out feature requests, and attaches the customer and their revenue. In Aha! Ideas, the native Gong integration is part of Aha! Discovery, a separate product. You can also connect call recorders to Aha! Ideas through webhooks.