Canny is the feedback-driven Pendo Alternative

Pendo is primarily a product experience and digital adoption platform. They also offer Pendo Analytics, user onboarding, and roadmapping tools.

But, we're looking at product feedback management. Canny is the strongest Pendo alternative in that area.

Canny gives you everything you need to close the feedback loop:

• Capture, manage, and analyze feedback from all sources
• Add users' feature requests to your roadmap and keep them updated on your progress
• Publish release notes to let users know you acted on their feedback

Feedback is far from Pendo's core focus. They acquired a feedback tool called Receptive in 2019, and that became Pendo Feedback. It hasn’t changed much since then.

The feature is undeveloped and doesn't work well with their other tools. They say as much on their own website:

Their customers also voice that Pendo Feedback feels incomplete:

There's a big functionality gap between Canny and Pendo Feedback.

Tools to help automate feedback management

Have to manually review each piece of feedback

Integrates with a wide range of tools: customer success, CRM, project management, communication, and others

Missing important integrations with many customer success, CRM, and project management tools

Feedback = Canny’s core – available on all plans (including Free)

Feedback only available as an add-on to paid Pendo plans

Canny is a product management tool built around the idea that user feedback is vital. It’s not an afterthought; it should inform your roadmap and product decisions.

Canny is straightforward and intuitive to use. It's easy to set up, customize, and not unnecessarily complicated.

Pendo’s interface has too much going on and it can be difficult to use.

It's hard to know how much you'll pay to access Pendo Feedback. It's only available as an add-on to their paid plans which start at $7,000 per year. You'll need to speak to sales and get a quote, but expect to pay between $14,000 to $50,000 for a plan including feedback.

They also charge based on monthly active users, so costs will increase as you grow.

Canny’s pricing is straightforward and offers more value. You can sign up with one of our self-serve plans right away — no need to chat with our team.

Need a demo, or pricing that’s tailored to your specific needs? You got it. We’re standing by—you’ll be able to hop on a call with our team and discuss your options.

Pendo Feedback can work if you're a huge company already using Pendo for product adoption analytics. You'll have less functionality, but would only need one tool.

If you're looking to maximize the value of feedback with best-in-class tools, Pendo Feedback can't deliver.

Canny is a flexible, customizable solution. We have customers all the way from 2-person startups to billion dollar companies like CircleCI and Mercury.

And, Canny isn’t just for collecting feedback from customers. Internal teams also use it to link user feedback to their product roadmap and announce feature updates.