Our top articles of 2020 on customer feedback, roadmapping, startup behind-the-scenes, and lessons learned while bootstrapping SaaS.
Author: Bri Morgaine
We love a good tech stack—but too much tech can weigh down your workflow. Here’s how to figure out if you actually need a new piece of software or tool in your toolkit.
The key to understanding customer feedback? Knowing which customers are giving it. Here’s why it’s important to track where your feedback is coming from.
Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.
A changelog shows what new features, fixes, or versions of your product you’ve released. Here’s why using a changelog tool is valuable for your user base, and for prospective customers.
Public roadmaps show everyone what you’ve been working on. This can be a little intimidating. So, should you have a public roadmap, or are they a bad idea?
Knowing what your users think about your product is important. But when it really comes down to it, why does collecting customer feedback matter—and how can it actually make your product and your business better?