The key to understanding customer feedback? Knowing which customers are giving it. Here’s why it’s important to track where your feedback is coming from.
Author: Bri Morgaine
Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.
A changelog shows what new features, fixes, or versions of your product you’ve released. Here’s why using a changelog tool is valuable for your user base, and for prospective customers.
Knowing what your users think about your product is important. But when it really comes down to it, why does collecting customer feedback matter—and how can it actually make your product and your business better?