Author: Bri Morgaine

Understanding customer feedback: Why it matters who is saying what

Understanding customer feedback: Why it matters who is saying what

The key to understanding customer feedback? Knowing which customers are giving it. Here’s why it’s important to track where your feedback is coming from.

How to ask the right customer feedback questions

How to ask the right customer feedback questions

Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.

Should you use a changelog tool?

Should you use a changelog tool?

A changelog shows what new features, fixes, or versions of your product you’ve released. Here’s why using a changelog tool is valuable for your user base, and for prospective customers.

Should you have a public roadmap?

Should you have a public roadmap?

Public roadmaps show everyone what you’ve been working on. This can be a little intimidating. So, should you have a public roadmap, or are they a bad idea?

Should you be collecting customer feedback?

Should you be collecting customer feedback?

Knowing what your users think about your product is important. But when it really comes down to it, why does collecting customer feedback matter—and how can it actually make your product and your business better?

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Bri Morgaine

Bri Morgaine

Bri heads up content marketing at Canny. When she's not doing that, she can usually be found baking, playing with her corgi, and trying to optimize her life in whatever ways possible.

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