4 ways to make your user feedback tool more accessible to customers
If it’s inconvenient for your users to give feedback on your product, you won’t be hearing from them. Here’s how to make it easy for your customers to share their feedback.
Best of 2020: Our top articles on customer feedback, roadmapping, and SaaS
Our top articles of 2020 on customer feedback, roadmapping, startup behind-the-scenes, and lessons learned while bootstrapping SaaS.
Moderating user comments diplomatically
What if user feedback turns negative? Here’s how to moderate comments and ensure that your feedback boards are a place for productive discussion.
5 roadmap tips for remote product management
Successful remote product management can be a challenge. So, having a solid roadmap is essential for product managers. Here’s why, and how to approach roadmapping as a remote PM.
Supercharging customer feedback: when to ask for referrals
A solid referral marketing program is more than just asking users to say nice things about your product. Here’s how to ask for referrals based on user feedback.
How to use customer feedback to win back lost customers
There are plenty of reasons why a customer might stop using your product or service. Fortunately, for each reason, there’s also a win-back strategy.
Canny for customer success: using Canny on customer support teams
Customer-facing teams are the glue between your customers and your product team. Here’s how a customer feedback tool can help success and support teams.
How we built a $1m ARR SaaS startup
Canny recently hit a major revenue milestone: one million dollars in annual recurring revenue. Here’s how we built a $1m ARR SaaS startup from the ground up.
How to conduct a remote SaaS demo that converts
A great SaaS demo should achieve one main goal: Convince your prospect that your solution will help them achieve their goals or solve their problem.
