Canny best practices: user segmentation
Not all users are created equal. User segmentation allows you to look at feedback based on your most important user groups.
Making a product video with no time and no budget
Making product videos is a great way to get people excited about your product and boost brand affinity. Here’s how we do it with practically no time and no budget.
Beta testing: how to choose testers from your user base
There are customers that are easy to get feedback from and who are qualified for beta testing. And then there are customers who aren’t. How do you choose?
Debunking the “faster horse” concern in customer feedback
Open customer feedback can be scary. What if someone asks for a “faster horse”? You’re going to have to build it, right? Nope.
3 situations where not listening to customers is fine
Most companies are terrified at the idea of “not listening to customers”. However, some feedback does not come from a good place. Here’s how to respond.
Free SaaS tools for companies on a budget (and a pre-formatted budgeting sheet)
Not every SaaS company has endless spare money. One of the biggest piggy bank breakers are the tools we use—and it adds up fast.
5 reasons why customer feedback is vital for product management success
62% of product managers say that their biggest challenge is to validate whether the market needs what they’re building.
How to tackle real-life social media customer service obstacles
Companies keeping social media in the marketing department alone are missing out on a huge opportunity—the chance to give the people what they want.
Canny best practices: Using Canny privately
Many teams on Canny opt not to use it publicly with their customers. Instead, they use it as a tool to empower customer-facing teammates.
