5 reasons why customer feedback is vital for product management success
62% of product managers say that their biggest challenge is to validate whether the market needs what they’re building.
62% of product managers say that their biggest challenge is to validate whether the market needs what they’re building.
Companies keeping social media in the marketing department alone are missing out on a huge opportunity—the chance to give the people what they want.
Many teams on Canny opt not to use it publicly with their customers. Instead, they use it as a tool to empower customer-facing teammates.
Keep your customers in the loop with new features. Here’s how to use each Canny status to communicate updates to your customers.
If you’ve worked in a customer-facing role at a SaaS company, then you’ve received feature requests before. How do you manage these customer expectations?
Internal product roadmaps have benefits way beyond keeping development work organized. Getting to them requires pulling them out of their narrow context.
No matter how hard you work at acquiring new customers, it’s useless if you have a “leaky bucket”—a high churn rate. Here’s how customer success can help.
When people think of “feature voting tools”, they imagine a basic upvote-downvote system. However, feature voting has come a long way since then.
Responding to all customer feedback is almost impossible. Here are some guidelines to help you craft responses to feedback.